110.994

Job Description

The Jewelry Polisher supports jewelry repair and refurbishing activities. The Jewelry Polisher performs the final steps of repair and refurbishment services on merchandise, and does so at a level that is consistent with Helzberg's high standards for delivering quality customer care.

Specific Accountabilities include:

• Perform all requested and necessary finishing work on jewelry to include polishing, rhodium plating and cleaning of customer, pre-owned and vendor merchandise to support sales and customer service.
• Meet established deadlines for repair completion, refurbishment work and requested estimates.
• Produce an expected volume of work while maintaining an acceptable turn-around time and ensuring repair shop achieves budgeted expectations.
• Inspect all repair and refurbishment work to ensure a high level of workmanship before being sent to stores and customers.
• Properly spend supply expense dollars by maintaining adequate inventory levels without excess.
• Ensure that gold stock, findings, and loose stones are properly maintained and accounted for by accurately completing paperwork and properly storing materials.
• Contribute to maximizing the financial return of precious metal recoveries (hard scrap, filings, sweeps, vacuum bags, etc.) by following proper asset recovery procedures to achieve expected asset recovery ratio.
• Perform operations within company guidelines and procedures and keep shop clean and organized.
• Adhere to all safety-related procedures as outlined in the shop manual to reduce the risk of accidents.
• Answer questions from associates concerning repair policies and procedures.
• Work well with teammates to achieve results and willingly perform additional duties as assigned.

REQUIREMENTS:

• High school diploma and one to three years of related experience or training required.
• Basic knowledge of jeweler's tools, machinery and equipment required along with basic jewelry repair knowledge.
• Previous metal working or finishing experience preferred. Ability to be a good decision maker with strong problem-solving skills required.
• Must be detail oriented with good organizational skills and strong communication skills.