Slot Technical Shift Manager

Come elevate your leadership skills as our Slot Technical Shift Manager! In this role you will schedule and oversee Slot Technicians and coordinate daily tasks to ensure quality service, regulatory compliance, and protection of company assets. Enjoy weekly pay, on-site clinics, and health benefits. Whatever your career goals may be, let Mystic Lake Casino help get you there!

Job Overview: Manages Slot technical projects for an assigned shift, which includes overseeing repairs and maintenance to Slot machines and associated equipment, while ensuring a high degree of guest service, efficiency, and protection of company assets. Tests new equipment and software applications pertaining to slot repair. Monitors the slot on-line data system and addresses any technical problems that are identified. Acts as primary compliance officer on the shift

Empower Your Future: The Work You'll Lead:

• Schedules and oversees Slot Technicians and coordinates daily tasks to ensure quality service, regulatory compliance, and protection of company assets. Generates and investigates system activity reports to identify repair and compliance issues.
• Maintains all hardware and software applications currently being used.
• Acts as mentor in development of Floor Tech to Bench Tech. This includes training and development. Completes performance appraisals on direct reports.
• Conducts machine verifications for large jackpots and reports results to the Slot Shift Manager before jackpot hand pay.
• Resolves guest-related machine problems in a prompt, courteous and professional manner.
• Occasional tasks.
• Acts as a Slot Technician as needed.
• Verifies all machine set-up completed by Slot Technicians to ensure equipment/system integrity and regulatory compliance.
• Acts as verifier and signatory in accordance with asset control procedures.
• New technology research, testing and recommendations.
• Assists in the destruction of Gaming Equipment.
• Participates in machine deliveries (In and Out).
• Recruits, interviews, and selects team members.
• Driving is not an essential function of this job. In the event driving is required, team members must adhere to the driving standards determined by the Gaming Enterprise.

Job Requirements:

• Must be 18 years of age or older.
• Associates Degree in Electronics field or a combination of education and Slot repair experience equal to three years.
• Three years supervisory experience to include one year in Slot repair.
• Valid Class D driver's license may be required with a good driving record.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.