Account Manager

CloudIT LLCPhoenix, AZ

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Job Description

Job Description

Help businesses modernize, secure, and streamline their operations as their dedicated Account Manager at cloudIT.

About the Role

cloudIT is looking for a proactive, relationship-driven Account Manager to support our growing client base. You will be the primary contact for clients—ensuring they are informed, supported, and aligned with the technology services that help their business thrive.

You’ll work closely with vCIOs, engineering, and leadership to deliver a consistent, exceptional client experience while identifying opportunities for modernization, security improvements, and automation.

What You’ll Do

Manage and nurture relationships with assigned clients.
Serve as the point of contact for daily questions, updates, and service needs.
Confidently manage client conversations during service challenges with transparency and professionalism.
Support Quarterly Business Reviews (QBRs) and strategic planning.
Identify technology upgrades, security enhancements, and automation opportunities.
Assist with quotes, renewals, and proposals usingsystems andtools.
Coordinate with internal teams on tickets, projects, and escalations.
Track licensing, service terms, and renewals to ensure continuity.
Communicate proactively about risks, improvements, and recommendations.

What We’re Looking For

Experience in an MSP, IT services, SaaS, or technology-related environment (preferred).
Strong written and verbal communication
Relationship-building skills.
Ability to understand and explain technical concepts simply.
Highly organized with excellent follow-through.
Comfortable discussing pricing, service value, and business needs with clients.
Familiarity with Microsoft 365, cloud services, networking, or IT security is a plus.

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FAQs About Account Manager Jobs at CloudIT LLC

What is the work location for this position at CloudIT LLC?

This job at CloudIT LLC is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CloudIT LLC?

Employer has not shared pay details for this role.

What employment applies to this position at CloudIT LLC?

CloudIT LLC lists this role as a Full-time position.

What experience level is required for this role at CloudIT LLC?

CloudIT LLC is looking for a candidate with "Director" experience level.

What is the process to apply for this position at CloudIT LLC?

You can apply for this role at CloudIT LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.