Administrative Support Specialist

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Job Type

Full-time

Description

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

This position is responsible for maintaining the reception area in the Overland Park office. They ensure that anyone coming to the home office has a positive experience. Additionally, this role provides administrative support to the Customer Success team.

Essential Duties & Responsibilities

• Maintain Sign-in Sheet for Visitors and Vendors
• Sign for deliveries and ensure they get to the intended recipients
• Assemble patient chart notes as requested for clinical support teams
• Input survey data received from paper surveys into SalesForce
• Upload documents to EMR system
• Update patient records in EMR system with
• Perform additional duties as necessary

Requirements

• High School Diploma

Other Qualifications

• Positive Problem-Solver - ability to think on your feet and find solutions to a variety of unique issues
• Proactively searches for improvement of process and customer service experience
• Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
• Quality control/Attention to detail-the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Proficient with Microsoft Word and Excel - able to use basic functionality in Excel and use Word
• Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Able to work in team environment.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Physical Effort & Working Conditions

Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

This is a full-time position working standard business hours Monday - Friday, although project support may require temporary adjustments to those hours only as needed.