Associate Customer Success Manager
Scientific Safety AlliancePlymouth, MN
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Paid Vacation
Parental and Family Leave
Job Description
Associate Customer Success Manager
- Location: Plymouth, Minnesota (On-site, Monday–Friday)
- Start Date: Immediate
- Compensation: Competitive Salary + Bonus + Equity
About Scientific Safety Alliance (SSA)
- Mission: Revolutionizing how scientists experience regulation-mandated services
- Services: Testing, inspection, calibration, and supply of air filters/equipment parts
- Customers: Pharmaceutical, medical device, and research organizations across the U.S.
- Growth:
- 24 acquisitions in under 3 years
- 13,500+ customers
- Recognized on Inc. Magazine's 2024 & 2025 Fastest-Growing Private Companies
The Role
- Entry-level Associate Customer Success Manager (ACSM) role supporting CSI
- Hybrid role combining:
- Microbiology / lab work
- Quality & documentation review
- Customer support exposure
- Support an existing Customer Success Manager by taking ownership of lab sampling and operational workstreams
- Opportunity to grow into a Customer Success Manager over time
- Ideal for candidates looking to transition from a science background into a client-facing career path
What You'll Do
- Perform microbiology sampling and lab-related testing activities
- Review quality documentation and ensure compliance with regulated standards
- Support customer onboarding, service delivery, and ongoing account needs
- Serve as a point of contact for customer requests and internal coordination
- Work closely with Field Technicians and internal teams to support execution
- Assist in monitoring service delivery and identifying potential issues
- Support customer retention and satisfaction through responsive communication
- Analyze basic service data and feedback to improve processes
- Collaborate cross-functionally with:
- Field Service
- Operations
- Sales
- Finance
What You Bring
- Associate's or Bachelor's degree REQUIRED in:
- Biology
- Microbiology
- Life Sciences (or related field)
- 0–1+ years of experience (internships or lab experience strongly preferred)
- Familiarity or comfort with:
- Lab environments
- Microbiology or sampling practices
- Quality processes and documentation review
- Detail-oriented with strong organizational skills
- Strong work ethic with a “roll up your sleeves” mentality
- Professional communication and ability to interact with customers
- Comfortable learning new systems and technology
- Thrives in a fast-paced, high-growth environment
What Makes You a Great Fit
- Recent graduate in Biology, Microbiology, or similar field
- Hands-on lab or internship experience
- Naturally curious, proactive, and a go-getter mindset
- Able to quickly learn new processes (expected ramp: ~2–3 months)
- Comfortable balancing operational work with customer interaction
Why You'll Love It Here
- Mission-driven work supporting scientific innovation and safety
- Hands-on experience in both lab and customer-facing environments
- Clear path into Customer Success Manager and career growth
- High-autonomy, high-performance culture
- Exposure to leading pharma, med device, and research organizations
- Competitive compensation+ ownership equity
- Opportunity to help build and shape a growing function
Benefits
- Equity ownership in SSA
- 401(k)
- Dental insurance
- Health insurance (100% covered for employee + family)
- Life insurance
- Paid time off
- Parental leave
Automate your job search with Sonara.
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FAQs About Associate Customer Success Manager Jobs at Scientific Safety Alliance
What is the work location for this position at Scientific Safety Alliance?
This job at Scientific Safety Alliance is located in Plymouth, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Scientific Safety Alliance?
Employer has not shared pay details for this role.
What employment applies to this position at Scientific Safety Alliance?
Scientific Safety Alliance lists this role as a Full-time position.
What experience level is required for this role at Scientific Safety Alliance?
Scientific Safety Alliance is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Scientific Safety Alliance for this role?
Scientific Safety Alliance offers following benefits: Health Insurance, Paid Vacation, and Parental and Family Leave for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Scientific Safety Alliance?
You can apply for this role at Scientific Safety Alliance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.