Booking Coordinator- Coeur d'Alene Resort Spa
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Overview
Job Description
Now Hiring: Spa Booking Coordinator at The Coeur d'Alene Resort Spa Be the first step in creating unforgettable spa experiences for our guests
About The Coeur d'Alene Resort Spa: Nestled along the shores of Lake Coeur d'Alene, our award-winning 30,000 sq. ft. spa is a serene lakeside sanctuary open year-round. With 21 treatment rooms, sweeping lake views, and a full suite of wellness amenities, we offer guests an unparalleled escape into relaxation. We are looking for a warm, organized, and guest-focused Spa Booking Coordinator to help create exceptional experiences from the very first interaction.
The Role: As the Spa Booking Coordinator, you'll be the voice and digital presence of our spa. From managing phone calls and live chat inquiries to confirming appointments and sharing exciting spa specials, you will ensure our guests feel cared for even before they walk through the doors.
Key Responsibilities:
Answer incoming phone calls and respond to guest inquiries with professionalism and warmth
Manage website live chat and email communications
Confirm appointments and assist guests with booking pre-arrival services
Review incoming resort reservations and ensure spa needs are met
Communicate spa specials and events to local guests and VIPs
Assist in outreach for spa parties and local business partnerships
Support the Spa team with additional administrative and guest service tasks as needed
What We're Looking For:
Strong communication and customer service skills
Detail-oriented and highly organized
Friendly, professional demeanor with a guest-first mindset
Comfortable using phones, email, and live chat systems
Availability to work full-time
Why Join Us:
Be part of a nationally recognized spa in a stunning lakeside setting
Help guests relax, rejuvenate, and feel their best
Work alongside a dedicated and supportive team
Enjoy consistent weekday hours with no nights or weekends
Pay: $16 per hour
Benefits & Compensation
Daily Perks:
Employee meals
Free parking
Uniforms provided with in-house laundry service
20% discount at all resort restaurants
10% discount at participating local businesses
Free daily cruises (subject to availability)
Discounted room and golf rates
Health & Wellness:
Medical, dental, vision, and life insurance (available to full-time employees after 60 days)
Access to an on-site clinic exclusive to resort employees with benefit coverage
Flexible reimbursement plan
Retirement:
401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)
Paid Time Off:
After 6 months: 7 days
After 1 year: 10 days
After 2–4 years: 15 days
After 5+ years: 20 days
Holiday Pay:
Time and a half for hours worked on Thanksgiving and Christmas
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