Inside Sales / Customer Service
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Job Description
Position: Inside Sales Representative & Customer Service
Responsibilities & Accountability (but not limited to):
This person must be organized, disciplined, self-motivated and show initiative in improving and maintaining relationships with QAD customers. This person will be responsible for:
- Preforming all tasks with integrity and empathy
- Covering service phone lines for product support
- Entering phone orders into All Orders system and verifying information
- Maintain client relationships by making outbound calls
- Selling new and existing products to established dealers
- Troubleshoot and assist with product questions
- Attend yearly Archery trade shows
- Enter daily email and fax sales orders into system
- Prepare Return Authorization forms when required
- Maintain daily activity records
- Work in a Team environment with fellow representatives
- Verifying that your assigned dealers are represented in the website dealer locator
- Attend all scheduled department meetings
- Work with other departments to service and improve products and operations.
- Maintain current and expert knowledge of Archery industry
Software requirements: Microsoft Office, Order Entry System
Minimum Experience: 2 years' experience in inside sales and/or customer service, preferably in the sporting goods or outdoor industry. Archery knowledge a big plus.
- Must possess excellent interpersonal, time/project management and communication skills. Must be able to multi-task projects from start to completion with excellent organizational skills and maintain a positive attitude in all situations.
Position Reports To: Global Sales & Service Manager
Salary range: Negotiable based on experience & training. We do not discriminate on the basis of race, religion, national origin, gender, age, handicap, or veteran status. All qualified applicants will be given equal opportunity. Selection decisions are based on job-related factors.
In an effort to promote a healthy lifestyle and work environment QAD INC is Tobacco free
Benefits
We offer a competitive income, time off with paid holidays, paid vacation, paid sick leave, 401k retirement plan with company matching, product discounts, other employee incentives.