Cloud & Devops Engineer

First Orion is seeking a highly skilled Cloud & DevOps Engineer to support our fast-growing, Branded Calling platform within the Infrastructure Technology and Cloud Services & Automation teams. This role is ideal for an engineer who thrives in a fast-paced, collaborative environment and enjoys building, automating, and maintaining cloud-native infrastructure at scale. You will partner closely with product teams, developers, and leadership to ensure the Branded Calling platform remains secure, reliable, cost-effective, and continuously improving.

We're looking for someone who is passionate about automation, cloud architecture, and operational excellence - a self-starter who can both build and support modern infrastructure.

What You'll Be Doing

• Design, build, and maintain automated infrastructure as code using Terraform and AWS

• Support cloud-based infrastructure by troubleshooting and solving complex issues across multi-tenant, multi-account environments

• Create and maintain CI/CD pipelines using tools such as CodePipeline, CodeBuild, and CodeDeploy

• Execute software releases and deployments across environments

• Maintain development and testing infrastructure, including installation of systems, patches, backups, upgrades, and security

• Work with developers and participate in the development lifecycle to ensure smooth delivery and operational readiness

• Implement monitoring, observability, and operational guides for production support

• Ensure internal teams supporting the Branded Calling platform follow best practices in architecture, security, and cost optimization

• Continuously iterate and improve systems, tooling, and automation

• Participate in an on-call rotation for system support

• Architect, configure, maintain, and monitor cloud infrastructure, including containerized workloads (Docker, ECS)

• Configure infrastructure to comply with security standards such as PCI-DSS, ISO 27001/27002

• Collaborate with internal teams to identify, recommend, and implement cost-effective technology solutions that support the Branded Calling platform

• Use AI-assisted engineering tools to improve delivery speed and quality (while maintaining secure coding and data-handling practices)

What You'll Need

• 5-7+ years supporting production infrastructure in cloud or data center environments

• Experience with at least one virtual hosting environment (AWS strongly preferred)

• Hands-on experience with containerization technologies: Docker, ECS

• Strong scripting skills in Python and Bash

• Experience with IaC tools such as Terraform and automation tools like Atlantis

• Experience administering Linux systems

• Familiarity with CI/CD tools (CodePipeline, CodeBuild, CodeDeploy)

• Strong foundation in networking, Linux, storage, and databases

• Experience configuring infrastructure to meet security and compliance standards

• Experience with Git version control

• Excellent troubleshooting skills and ability to diagnose complex cloud issues

• Strong interpersonal and communication skills; ability to work in Agile, multi-disciplinary teams

• Ability to manage software releases and deployments

Bonus Points

• Previous telecom industry experience

• Previous software development experience

• Technical writing skills

• Knowledge of big data platforms (Databricks, Spark)

• SQL knowledge

• Experience with Grafana or other observability tools

• Experience with ServiceNow

• Experience with AWS services such as RDS, S3, CloudWatch, VPC

• Experience with distributed systems or large-scale data processing

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we're helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

• First Orion has been voted a Great Place to Work with top rankings in every category.

• Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.

• First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion's immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.