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Collections Representative

Hughes Federal Credit UnionTucson, AZ

$21 - $27 / hour

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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$21-$27/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Collections Representative

Job Summary: In this role, assist members, staff, and third parties with general aspects of collecting past due loans for the credit union. Utilize dedicated software and electronic systems to contact past due members, collect loan payments, identify reasons for delinquency, document all actions taken. Evaluate and identify appropriate solutions options to assist members in resolving their financial hardship situations. Utilize all available methods of communication to contact past due members. Ensure compliance with all applicable laws, regulations, policies, and procedures associated with collecting past due accounts. Salary: $21.00-$27.00 Per Hour Depending on ExperienceThis is an in-office positionAbout Us:Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!Key Responsibilities:

  • Communicate directly with past due members and effectively discuss resolution options.
  • Take appropriate action to resolve the delinquency.
  • Document and maintain all collection efforts within the electronic collection software platform.
  • Effectively manage assigned collection queue to maximize productivity and meet or exceed goals.
  • Review account history and evaluate appropriate next steps to resolve the past due status.
Qualifications:Required Skills:
  • Minimum of six months of similar or related experience
  • High school diploma or equivalent
  • Excellent Customer service and interpersonal communication skills
  • Strong organizational skills and attention to detail
Preferred Skills:
  • Basic understanding of bankruptcies, repossessions, legal actions, foreclosures, loan extension/modifications, and collateral protection
What We Offer:
  • Generous Paid Time Off Policy
    • Up to 15 days in 1st year of service
      • Paid Time Off increases with tenure
    • VTO (Volunteer Time Off) Up to 16 hours yearly
  • 401(k) plan
    • 7% company match
  • Health, Dental, and Vision Insurance
    • Health Savings Account with Employer Contribution Available
    • Free Vision Insurance
  • Life and Disability Insurance
    • Provided by the Credit Union with Optional Supplemental Coverage Available
  • Competitive Wage and Professional Development
    • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

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FAQs About Collections Representative Jobs at Hughes Federal Credit Union

What is the work location for this position at Hughes Federal Credit Union?
This job at Hughes Federal Credit Union is located in Tucson, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hughes Federal Credit Union?
Candidates can expect a pay range of $21–$27 per hour for this role.
What employment applies to this position at Hughes Federal Credit Union?
Hughes Federal Credit Union lists this role as a Full-time position.
What experience level is required for this role at Hughes Federal Credit Union?
Hughes Federal Credit Union is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Hughes Federal Credit Union for this role?
Hughes Federal Credit Union offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Paid Community Service Time, Career Development, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Hughes Federal Credit Union?
You can apply for this role at Hughes Federal Credit Union either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.