Commercial Sales Supervisor

Job Description:

Essential Functions & Responsibilities

• Tactical & Strategic Execution
• Work with the Director of Business Development to help achieve sustained portfolio and SMART sales revenue
• Work with the Director of Business Development to develop & implement tactical practices to support high-level organization strategies with a focus on proposal frequency, prospecting improvement, and overall organic growth results
• Management & Employee Development
• Oversee the Commercial Sales Team (CST)
• Regularly review sales goals with CST, work with the CST individually to build a strategy to attain yearly sales goals, and monitor CST performance against sales goals
• Provide support for the Commercial Sales Team in the following areas
• Pricing questions and maintenance of pricing integrity
• Service and technical questions or concerns
• Time management – develop an approach that maximizes selling time
• Identify new sales opportunities with existing accounts to drive the expansion of SMART sales and presence across the Anticimex Carolinas service area
• Oversee sales opportunity pipeline
• Support the implementation and adherence of sales and technical training
• Identify key target commercial accounts for each region
• Monitor CST’s sales activity and support efficiencies in the process
• Drive increased portfolio and SMART revenue
• Deliver proposals with CSTs to white-glove level accounts
• Provide prospecting support and monitor adherence
• Performs other duties as required.

Qualifications

• Prior sales experience (proven track record in Commercial/B2B sales preferred)
• High school diploma or equivalent required (college degree preferred)
• Experience with a CRM or Customer Database (Salesforce preferred)
• Current and valid driver’s license with a good driving record
• An inner drive for success; a highly motivated self-starter
• Excellent oral and written communication and negotiation skills
• The ability to learn practical and technical knowledge of duties, functions, terminology, work procedures, regulations, and company policies
• The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• The ability to speak effectively before groups of customers or employees of the organization
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• The ability to apply concepts of basic algebra and geometry
• The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Legal eligibility to work in the U.S.

Job Competencies

Leadership – Effectively communicate by considering the “who, what, and how” when crafting your message, making sure your message is understood, and both managing and preventing conflicts with consideration and purpose. Give specific and appropriate praise for individual and team efforts. Be available to your team and partners within the company – if they are working, so are you. Engage others by considering individual strengths, weaknesses, and interests. Keep your team apprised of important changes and plans on the horizon, and encourage feedback regarding assignments, project agendas, and workplace policies.

• Inspiring Personality – Exhibit an approachable, social, nurturing, and empathetic demeanor. Aspire to always be better and lead others to a higher level of achievement.

• Problem Solving & Creativity – Take initiative to research, identify, and resolve problems in a timely manner. Gather and analyze information skillfully to anticipate problems, think of creative solutions in advance, and to fully understand problems before taking action. Explore and suggest new approaches and methods, and ways to improve efficiency without sacrificing quality.

• Communication & Teamwork – Convey information in a clear, accurate, and appropriate manner in a variety of situations, both verbally and in writing. Accept and offer feedback constructively. Contribute to building a positive team environment with strong morale among team members in the field and at the office. Collaborate with fellow employees. Follow the manager's instructions, asking questions for clarification to ensure accuracy. Adapts to differences in personalities, work styles, and cultures within and outside the department, treating others with respect, dignity, and fostering the value of diversity and inclusion.

• Critical Thinking & Judgment – Recognize priorities and act on them in a timely manner, considering critical factors. Demonstrate sound decision-making, good judgment, and strong analysis with both fellow employees and customers alike. Look for creative solutions when needed, focus on relevant information, ask the right questions, and separate reliable facts from false assumptions – remain objective. Make decisions based on sound, fact-based judgements while adhering to professional ethics and best practices. • Detail & Organization – Artfully organize and track details across several weeks or months. Guarantee accuracy of all work and reports with an eye for finding errors and areas of concern.

• Customer Service Focus – Skillfully manage difficult or emotional customer situations. Meet commitments and be true to your word. Respond promptly to customer needs/questions and solicit feedback to improve service.

• Technologically Driven – Use Anticimex Carolinas technological resources to develop new and innovative ways to enhance business practices and the customer experience overall. Cross collaboration across departments, learn about other teams, and work with other people, processes, and technologies throughout the company.

• Dependability & Passion – Above all, do the right thing. Take responsibility and ownership of your job and responsibilities. Commit to doing your best every day. Consistently adhere to your work schedule and complete assignments keeping in mind both time and quality. Maintain a professional attitude and appearance. Seek out new responsibilities and tasks as well as ways to expand your skillset. Maintain a strong and steady performance in all circumstances, from start to finish, without being derailed by obstacles, pressures, or demands. Be punctual and reliable. Demonstrate the purpose, values, and vision of the company.