Computer Science IT Intern

JOB TITLE:                 Computer Science IT InternDEPARTMENT:          Information Technology REPORTS TO:            Director of IT FLSA STATUS:           Non-Exempt

OUR GUIDING PRINCIPLES:• Make every interaction Count• Act with Respect and Integrity• Demonstrate Passion for Continuous Improvement• Be Worth of Trust from all Stakeholders

OVERVIEW:

This position is seeking an energetic, motivated, and dedicated Computer Science IT Intern with strong technical aptitude, problem-solving skills, and a willingness to learn. The intern will work closely with our IT team on a variety of technology-related projects, gaining hands-on experience in systems, networks, cybersecurity, and enterprise applications. We offer the opportunity to contribute to an enterprise-level environment, focusing on the successful management and completion of IT projects that align with the organization’s strategic goals and initiatives. The role is designed to provide exposure to both technical operations and project-based work.

ESSENTIAL FUNCTIONS:

The IT Computer Programming Intern has a primary responsibility to assist in managing systems and networks, troubleshooting hardware and software, and supporting enterprise technologies. The ideal candidate must combine strong technical knowledge with problem-solving abilities and effective communication skills. The Intern will directly report to a Director of IT. Specific duties include but are not limited to:

• Demonstrates ability to work in accordance with the Savilinx Guiding Principles.• Programming & Scripting: Powershell, Json, and Microsoft Graph.• Automation: Power BI and Azure Automation.• Operating Systems: Understanding Windows 10, Windows 11, and Microsoft Datacenter.• Cybersecurity Basics: Awareness of authentication, encryption, malware prevention, email security and best security practices.• Cloud Computing: Exposure and general knowledge of Azure Host pools, Azure Virtual Machines, Intune, Autopilot and Office 365• Systems Administration: General knowledge of Microsoft Entra, Office 365, and SharePoint• SOP and Documentation: Skilled at documenting workflow process to create SOP documentation and knowledge bases for users and technicians.• Version Control Systems: Ability to use version control tools for collaboration such as Scribe, Superops and Office 365 tools.• Troubleshooting: Familiar with ticketing, documentation, runbooks and process management to support helpdesk function. • The Intern will learn from, and be supervised by, a Director of IT• Ensures privacy, confidentiality, and precision with all work.• Regular and consistent attendance is an essential function of the job

SUPERVISORY RESPONSIBILITY:No Supervisory responsibility.

EXPECTED WORKDAYS/ HOURS:

This position will require work Monday-Friday.

LOCATION: Hybrid

QUALIFICATIONS:• A graduate level IT Computer Science Intern currently enrolled in a program with a focus on computer science at the Roux Institute• A strong interest in Computer Science as a career is preferred• Prior work experience in Computer Science is preferred• Provide assistance to the Director of IT with Computer Science projects• Have an academic level of written and verbal communication skills• Strong interpersonal skills to actively listen, communicate in ways that foster trust and show flexibility• Team spirit and the ability to work with a group of diverse people, provide recognition and reward• Ability to work in a fast-paced, self-directed environment under deadline pressures• Ability to manage own workload independently, multi-task, and prioritize effectively• Demonstrate leadership, diplomacy, and motivational skills• Solid organizational skills including attention to detail, research, and multitasking skills• High computer literacy• Perform other project management related task and other duties as assigned by the supervisor• Signed confidentiality agreement

PHYSICAL DEMANDS:• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.• Must be able to lift up to 15 pounds at times.• Prolonged periods of sitting at a desk and working on a computer.• Communicating with others to exchange information.• Repeating motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of the work assigned.

OTHER DUTIES:Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

LEARNING GOALS, OBJECTIVES AND OUTCOMES:• Systems and Network Administration• o GOAL: To be able to support and maintain IT systems and networks effectively.• o OBJECTIVE: The Computer Science Intern will learn to assist with configuring, monitoring, and troubleshooting operating systems, servers, and network connections.• o OUTCOME: The Intern should have a general understanding of system and network administration best practices.

• IT Troubleshooting and Support• o GOAL: To be able to diagnose and resolve technical issues for end-users.• o OBJECTIVE: The Intern will gain experience in responding to support requests, documenting issues, and applying structured troubleshooting techniques.• o OUTCOME: The Computer Science Intern should have a general understanding of IT support workflows and customer service practices.

• Database and Application Management• o GOAL: To be able to work with databases and enterprise applications to support IT operations.• o OBJECTIVE: The Intern will assist while installing, updating and maintaining databases and applications while following organizational standards.• o OUTCOME: The Intern should have a general understanding of database management and application lifecycle processes.

• Communication and Collaboration• o GOAL: To be able to collaborate effectively with IT team members, stakeholders and end-users.• o OBJECTIVE: The Intern will assist in installing, updating, and maintaining databases and applications while following organizational standards.• o OUTCOME: The Computer Science Intern should have a general understanding of database management and application lifecycle processes.

EQUAL EMPLOYMENT OPPORTUNITY:SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER