Consumer Service Analyst

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What We'll Bring:

TransUnion Overview

At TransUnion, we create opportunities for our associates to take ownership of their professional growth while making a meaningful impact. We work every day to deliver trust, transparency, and value to consumers and businesses through reliable information and responsible data handling.

Join a team where customer focus, compliance, and continuous improvement are key.

Job Description

The Consumer Customer Service Analyst is responsible for managing, tracking, and ensuring the proper resolution of consumer requests, inquiries, and complaints received through multiple channels. This role ensures compliance with local regulations while delivering accurate, timely, and high‑quality responses that protect consumer rights and reinforce trust.

What You'll Bring:

What You'll Bring

• 2-3 years of experience managing consumer requests, complaints, or claims
• Strong experience drafting written responses with accuracy and attention to detail
• Ability to manage multiple cases while meeting regulatory timelines
• Strong analytical skills and ability to work under pressure
• Experience using CRM or case management tools (any CRM accepted; training provided)

Preferred Skills

We're happy to support your development if you bring experience or interest in:

• Handling complaints related to financial institutions or regulated environments
• Managing cases from consumer protection entities (e.g., regulators or authorities)
• Building reports and tracking service metrics
• Working with Microsoft Office tools (Excel, Word, PowerPoint)

Impact You'll Make:

Additional Job Description

In this role, you will review and respond to consumer petitions, requests, and complaints, ensuring responses meet regulatory, quality, and accuracy standards. You may also support case documentation for audits, prepare management reports, and assist with continuous process improvement initiatives. Some cases may involve interaction with official or regulatory entities.

Impact You'll Make

• Protect consumer rights through accurate and timely response management
• Support regulatory compliance and operational excellence
• Strengthen trust between consumers and TransUnion
• Contribute to process improvements and risk mitigation

#LI-VH1

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Analyst, Customer Support Operations