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Customer Service Agent

A.W. Companies, Inc.Cedar Falls, IA

$12 - $12 / hour

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Overview

Compensation
$12-$12/hour

Job Description

Customer Service Agent (100% Remote)Join a Thriving Team and Grow Your Career from Home!Are you a problem-solver who loves helping people? We are looking for motivated, tech-savvy Customer Service Agents to join our fast-growing team. This isn't just a job—it’s a career path with a clear trajectory into leadership for those who excel. Role Overview
  • Start Date: January 5, 2026
  • Compensation: Starts at $12.00/hr with scheduled increases during your first year. You will eventually transition to a performance-based pay model that rewards your hard work.
  • Location: 100% Remote (Must reside in IA & TN)
  • Equipment: We provide the computer; you provide the energy!
Why Join Us?
  • Growth Potential: We prioritize internal promotions to Team Lead and Supervisor roles.
  • Comprehensive Benefits: Health, Dental, and Vision insurance, plus Paid Time Off (PTO) and Holiday Pay.
  • Supportive Environment: Work in a dynamic, innovative, and lively digital workspace.
Schedule & Training
  • Hours: 20–40 hours per week.
  • Shift Requirements: Must be available between 12:00 PM – 9:00 PM weekdays, with one mandatory weekend shift per week.
  • Training: Must be available for 7 weeks of full-time, daytime training to ensure your success.
Key Responsibilities
  • Inbound Support: Answer calls professionally, resolving customer inquiries regarding products and services.
  • Problem Solving: Troubleshoot order issues and provide real-time solutions.
  • Quality Assurance: Follow up with customers to ensure a 5-star experience.
  • Data Accuracy: Efficiently log call details and update customer records in our system.
Qualifications
  • Experience: 1–2 years of experience in a Call Center or Customer Service environment.
  • Education: High School Diploma or equivalent.
  • Tech Requirements: Reliable high-speed internet with the ability to connect via hard-wired Ethernet cable.
  • Residency: Must currently live in Iowa or Tennessee
Ready to take the next step in your career? Apply today to join our innovative team and help us redefine excellent customer service!

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FAQs About Customer Service Agent Jobs at A.W. Companies, Inc.

What is the work location for this position at A.W. Companies, Inc.?
This job at A.W. Companies, Inc. is located in Cedar Falls, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at A.W. Companies, Inc.?
Candidates can expect a pay range of $12–$12 per hour for this role.
What employment applies to this position at A.W. Companies, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at A.W. Companies, Inc.?
You can apply for this role at A.W. Companies, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.