Domestic Wire Specialist II - Electronic Services

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The Wire Specialist II, as a member of the Operation's Team that supports the processing for all bank's transaction channels, is responsible for performing a wide variety of bank operational duties in a high-volume deadline driven environment. The Wire Specialist II interacts with various bank personnel while serving as a resource agent for all deposit operational areas and assisting in the verification of processes and applications. The Wire Specialist II also handles inquiries from employees and customers; performs special projects and provides back up to other Wire Specialists.

Essential Duties and Responsibilities

• Acts as a first-line resource for problem solving regarding all deposit operational issues.

• Processing Wires- Handling wire transfer requests received from customers through various channels like phone, email or in-person and accurately inputting the information into bank systems. This includes verifying account details and authorizations.

• Exception Handling- Investigating and resolving any discrepancies, errors, or issues that arise with wire transactions.

• Specialized Tasks- A Specialist might also be responsible for tasks like processing foreign currency wires, preparing remittance disclosures, and processing reverse wire drawdown request. In addition, the Wire Specialist will perform various task throughout a workflow.

• Customer Service- Provide timely and accurate response to inquiries from both external customers and internal bank associates. Perform wire callback verification calls to external customers to ensure the accuracy of wire instructions.

• Operates equipment to receive and transfer funds.

• Receives, verifies, processes and distributes incoming and outgoing transfers according to established procedures.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required, and
• Three plus years of related experience required; banking operations and/or customer service experience is preferred.

Computer Skills

• MS Office programs

Other Qualifications (including physical requirements)

• Proficiency of the Navigator system and electronic communications.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.