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Front Desk Supervisor (2Nd Shift)

AJS HotelsLouisville, KY
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Job Description

The Front Office Supervisor is responsible for supervising front office staff on a daily basis to ensure consistency in Crowne Plaza standards and guest satisfaction.

RESPONSIBILITIES

  1. Support the Crowne Plaza hallmark and service standards.
  2. Make a daily reservation count of arrivals and departures to aid in the selling of rooms.
  3. Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
  4. Register all incoming guest in a friendly and efficient manner.
  5. Stay up to date on room rates, packages, discounts and how to handle each.
  6. Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
  7. Handle complaints courteously and relay them to your manager for appropriate action.
  8. Plan, schedule, organize, coordinate and administer front office activities.
  9. Perform responsibilities of front office agent.
  10. Supervise and train front office personnel.
  11. All other duties as required.

Competencies

  1. Excellent written and verbal communication.
  2. Strong organizational skills.
  3. Strong attention to detail.
  4. Strong computer systems skills.
  5. Strong leadership skills
  6. Exhibit strong interpersonal skills.
  7. Exhibit excellent customer service skills.
  8. Demonstrate time management abilities.
  9. Detail and multi-task oriented.

Education & Experience

  1. HS Diploma or equivalent required.
  2. Generally 5 or more years of experience in hospitality.
  3. Familiar with basic math and cash handling procedures
  4. Possess computer skills in Word, Excel, and Outlook.
  5. Must have knowledge of hotel Property Management System including OPERA or similar system
  6. Positive and professional attitude at all times.
  7. Knowledge of the greater Louisville Area
  8. Ability to work with all levels of management.
  9. Ability to meet deadlines in fast paced environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

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FAQs About Front Desk Supervisor (2Nd Shift) Jobs at AJS Hotels

What is the work location for this position at AJS Hotels?
This job at AJS Hotels is located in Louisville, KY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at AJS Hotels?
Employer has not shared pay details for this role.
What employment applies to this position at AJS Hotels?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at AJS Hotels?
You can apply for this role at AJS Hotels either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.