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Front Office Agent

EOS HospitalityBerlin, MD
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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Paid Sick Leave
Career Development
401k Matching/Retirement Savings

Job Description

Position Overview

Love helping people and staying busy? Join our team as a Front Office Agent at Sun Outdoors Ocean City, where you'll be the first friendly face guests see. In this role, you'll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.

What You'll Do

  • Welcome guests and deliver friendly, high-quality service
  • Handle check-ins, check-outs, and reservations with accuracy
  • Answer questions, share resort info, and resolve guest concerns
  • Manage bookings, changes, and cancellations (in person, phone, email)
  • Process payments and maintain accurate guest accounts
  • Coordinate with housekeeping and maintenance to ensure guest readiness
  • Promote resort amenities, events, and activities
  • Keep the front desk area clean and organized
  • Follow all policies, safety procedures, and standards

What We're Looking For

  • High school diploma or GED required
  • Customer service experience (hospitality a plus)
  • Strong communication and problem-solving skills
  • Ability to multitask and stay calm under pressure
  • Comfortable using computers; PMS experience is a bonus
  • Flexible schedule, including weekends and holidays
  • Reliable, positive, and team-oriented

Position Details & Perks

Full-time, seasonal role at Sun Outdoors Ocean City (Berlin, MD)

Season runs: March 2026 - November 2026

Perks include:

  • Paid sick time
  • 401(k) with company match
  • Team member travel discounts
  • Additional growth opportunities

Sun Outdoors Ocean City is an Equal Opportunity Employer

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

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FAQs About Front Office Agent Jobs at EOS Hospitality

What is the work location for this position at EOS Hospitality?
This job at EOS Hospitality is located in Berlin, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at EOS Hospitality?
Employer has not shared pay details for this role.
What employment applies to this position at EOS Hospitality?
EOS Hospitality lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at EOS Hospitality?
EOS Hospitality is looking for a candidate with "Senior-level" experience level.
What benefits are offered by EOS Hospitality for this role?
EOS Hospitality offers following benefits: Paid Sick Leave, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at EOS Hospitality?
You can apply for this role at EOS Hospitality either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.