FT Schools Support Analyst - Fixed Term Contract

About us

The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The role 

The Financial Times is a leading publisher read by 2 million people every day. The FT prides itself on delivering outstanding, proactive and engaging customer service to its readers. 

We offer free online subscriptions to students aged 16-19, their teachers and schools around the world, and to colleges of further education in the UK. We have an exciting opportunity where you will provide a comprehensive support service to ensure a smooth customer experience.

Key responsibilities

• Manage the FT Schools account creation, from lead conversion through access set-up.
• Provide support to all schools and students' enquiries by email.
• Maintain accurate customer records in Salesforce.com (CRM database) and ensure best practices on internal processes .
• Ensure all tasks are completed accurately and to the specified deadlines.
• Support with internal reporting requests. 
• Send bi-weekly status of cases and leads queue, and report any challenges and successes
• Run the weekly Schools widget.
• Support with yearly school subscription renewals.

Required skills and experience 

Essential

• Be client (internal/external) focused
• Good interpersonal and communication skills
• Detail-oriented, thorough and accurate
• Well-developed planning and organisational skills
• An ability to work using own initiative as well as part of a team with a mature approach

Adaptable and able to demonstrate flexibility in a fast-changing environment 

Preferred 

• CRM systems knowledge and experience - preferably SalesForce
• Good knowledge of Microsoft Office
• Previous sales support/administrative experience

What's in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com. 

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