Help Desk Support I (59884)
National Health Care for the Homeless Council, Inc.Phoenix, AZ
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Summary of Position: The Help Desk Support Specialist 1 position will require knowledge in basic computer troubleshooting as well as customer service principles to facilitate supporting CTC staff.
Essential duties include, but are not limited to:
- Respond to any level 1 IT support requests in a timely manner after being assigned.
- Enter requests for support into the ticketing system accurately and according to established processes.
- Monitor technical support web portal for new tickets assigned to level 1 support.
- Setting up desktop computers, laptops, and mobile devices.
- Coordinate deployment of IT equipment as needed.
- Resolve account unlock requests.
- Create new user accounts.
- Assist with keeping IT inventory current.
- Assign and route tickets to appropriate teams and establish priority according to established standards.
- Support VoIP phone system user phones.
- Provide appropriate remote first level support for end users according to existing IT department policies.
- Other duties as assigned.
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FAQs About Help Desk Support I (59884) Jobs at National Health Care for the Homeless Council, Inc.
What is the work location for this position at National Health Care for the Homeless Council, Inc.?
This job at National Health Care for the Homeless Council, Inc. is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at National Health Care for the Homeless Council, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at National Health Care for the Homeless Council, Inc.?
National Health Care for the Homeless Council, Inc. lists this role as a Full-time position.
What experience level is required for this role at National Health Care for the Homeless Council, Inc.?
National Health Care for the Homeless Council, Inc. is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at National Health Care for the Homeless Council, Inc.?
You can apply for this role at National Health Care for the Homeless Council, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.