Hospitality Supervisor - William F. Bolger Center

Job Description

The Front Desk Supervisor plays a critical role in supporting daily front desk operations while serving as a hands‑on leader and primary resource for Guest Services Agents. This position supports the Front Desk Manager by ensuring consistent service standards, smooth shift operations, and timely resolution of guest concerns.

As a visible leadership presence, the Front Desk Supervisor bridges the gap between front‑line staff and management, providing real‑time coaching, guidance, and decision‑making during assigned shifts. This role is essential in shaping the guest experience, maintaining operational efficiency, and fostering a positive, accountable team environment. The Front Desk Supervisor helps set the tone for professionalism, service excellence, and teamwork while ensuring policies, procedures, and expectations are consistently upheld.

Position Overview

We are seeking a Front Desk Supervisor to support daily front desk operations and help deliver an exceptional guest experience. This role provides hands‑on leadership to Guest Services Agents, supports service recovery, and serves as a key point of escalation during assigned shifts.

Compensation Data

COMPENSATION: The Hourly rate for this position is $28.00 to $28.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Guest Experience & Service Excellence

• Ensure all guests receive professional, courteous, and efficient service at all times
• Handle guest concerns, service recovery, and complaints promptly and effectively
• Serve as a visible leadership presence during shifts, especially during peak periods
• Ensure adherence to brand standards, service protocols, and property policies

Front Desk Operations

• Supervise daily front desk activities including check‑in, check‑out, room assignments, billing, and cash handling
• Monitor reservation accuracy, room availability, and coordination with Housekeeping and Maintenance
• Ensure accurate guest folios and assist with billing corrections as needed

Team Leadership & Oversight

• Lead, motivate, and support Guest Services Agents during assigned shifts
• Provide real‑time coaching, corrective guidance, and positive reinforcement
• Assist with onboarding and training of new front desk team members
• Ensure staff compliance with attendance, uniform, and performance expectations

Communication & Coordination

• Act as the primary point of contact between Front Desk staff and management during shifts
• Communicate operational updates, guest issues, and staffing concerns effectively
• Coordinate with other departments to ensure seamless guest service

Safety, Security & Compliance

• Promote and support a safe, secure, and compliant work environment
• Follow all safety, emergency, and security procedures
• Escalate incidents, guest threats, or safety concerns to management immediately
• Ensure proper documentation of incidents, guest issues, and shift activity

Administrative Support

• Assist with shift reports, incident reports, and guest follow‑up as needed
• Monitor punch accuracy and payroll compliance
• Support departmental goals and performance initiatives

Required Qualifications

• Flexible availability including evenings, weekends, and holidays
• High school diploma or equivalent required
• Minimum of 1-2 years of hotel front desk or guest services experience preferred
• Prior supervisory or leadership experience strongly preferred
• Strong communication, interpersonal, and problem‑solving skills
• Ability to remain calm, professional, and decisive in high‑pressure situations
• Proficiency with PMS systems and basic computer applications

Key Responsibilities

• Supervise front desk operations and guest interactions during assigned shifts
• Support and coach Guest Services Agents in real time
• Address guest concerns and assist with service recovery
• Ensure adherence to service standards, policies, and procedures
• Coordinate with housekeeping, maintenance, and management as needed

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous hotel front desk or guest services experience required
• Supervisory or leadership experience preferred
• Strong communication, problem‑solving, and customer service skills
• Flexible availability including weekends and holidays.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Nearest Major Market: Washington DC