International Account Manager

Description

About GLS:

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA's West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS' network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers' needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks. This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit www.gls-group.com.

Purpose of Position:

This role is responsible for the development, management, and implementation of compliance processes and procedures as it relates to the export of customer shipments from the US to countries globally. This position will act as the Subject Matter Expert as it relates to export procedures including customs, commodities, invoices, and security procedures supporting all departments when needs arise and as part of a continual improvement program.

Essential Job Functions:

Develop and maintain customs compliance processes for all export shipments.

Join Sales on customer calls as requested to assist with any export related questions.

Respond to inquiries from all internal company departments around customs and compliance.

Coordinate all required customs and security compliance documentation required from shippers.

Stay up-to-date on all changes in regulations as it relates to exports, security rules, and commodities.

File any required regulatory paperwork internally and externally.

Coordinate with colleagues globally where needed to ensure shipments are expedited without delay in all cases.

Work Environment:

The position will be a hybrid role working from the office a minimum of 3 days per week. Possibility of need to travel to accommodate customer visits, off-site meetings, or other operational needs that may be outside the office.

Characteristics are relatively stable. Maybe exposed to fumes, airborne particles, extreme heat and vibrations. The noise level is usually loud and the exposure risk to hazardous environmental conditions are moderate. Listed below are applicable special environmental conditions.

Sitting or standing for prolonged periods of time is required.

Lifting Requirements:

0 - 25 lbs.- Regularly (65 100%)

26 - 50 lbs.- Regularly (65 100%)

51+ lbs. - Regularly (65 100%)

Requirements

Qualifications:

Bachelor's degree in International Business, Supply Chain Management, or a related field.

Minimum 3 years' experience in export coordination, logistics, or international trade.

Strong understanding of export regulations, customs procedures, and international shipping documentation.

Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.

Detail-oriented and organized, with the ability to manage multiple tasks and priorities in a fast-paced environment.

Proficiency in Microsoft Office Suite and export management software/tools.

Ability to adapt to changing priorities and work independently with minimal supervision.

EEO Commitment:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.