Lead QA Engineer
SupportworksOmaha, NE
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Overview
Schedule
Full-time
Career level
Director
Remote
Hybrid remote
Benefits
Career Development
Job Description
At Supportworks, we're transforming how contractors and homeowners connect and we're looking for a Lead QA Engineer to help us rebuild our QA function and shape how quality works at SolutionView. To help rebuild our in-house QA processes, we're hiring two QA engineers: a Lead QA Engineer (this role) and another QA Engineer who will work alongside you. You'll have the opportunity to define how QA works at SolutionView — process, tooling, standards, and culture, with real backing and the autonomy to do it well. If you've ever wanted to lead and shape a QA function rather than inherit one, this is the role for you!This role is hybrid and based in Papillion, NE. Initially, the role will require a heavier in-office presence for training and relationship-building. After ramp-up, the schedule is 3 days in office and 2 days work-from-home. Who We AreSupportworks is more than a company, we’re a family of brands dedicated to transforming the contractor industry:
- Foundation Supportworks: A leader in foundation and concrete repair products, empowering a network of contractors across North America.
- SolutionView: A software innovator creating digital tools that redefine the contractor-homeowner experience.
- SolutionView Tablet — our mobile sales app, available on iPad and Android tablets, used by home service contractors from start to finish during customer appointments, often in spotty connectivity. iPad is our most common deployment today
- Admin Site — a web platform where companies configure workflows, pricing, and product logic to enable their unique sales, installation, and service processes
- Customer Portal — a web experience where homeowners review appointment details, history, and approve/sign for proposed work
- Integrations across systems like CRMs and third-party tools
- Define and document QA process, standards, and workflows from the ground up
- Establish tooling and infrastructure for manual and automated testing
- Set the bar for what “release-ready” means at SolutionView
- Mentor and partner with our other QA Engineer hire
- Lead release quality across our tablet field app, web admin, customer portal, and integrations
- Build a device coverage strategy (real devices, emulators, services like BrowserStack or Sauce Labs)
- Own offline-first testing — sync conflicts, intermittent connectivity, and the messy realities of field use
- Validate UI/UX behavior, responsiveness, and system interactions across iOS/iPadOS, Android, and modern browsers
- Design and execute manual test plans, regression suites, and scenario-based tests grounded in real customer workflows
- Expand and harden automated coverage (we currently use Sofy.ai)
- Drive shift-left: ensure features are testable before development begins
- Reproduce complex or inconsistent customer issues
- Document clearly: steps to reproduce, expected vs. actual behavior, supporting evidence (logs, screenshots, recordings)
- Partner with developers, PMs, and Support to validate fixes and ship with confidence
- Provide a QA perspective in our support channels
- Spot patterns across bugs and recommend systemic fixes — not just one-off solutions
- Raise the floor for the whole team through better tools, better process, and shared standards
- 5+ years of QA experience across mobile and web applications
- You've built or substantially rebuilt a QA function before — process, tooling, hiring, the whole thing
- Strong mobile testing background, especially; iOS / iPadOS and Android (iPad is our most common deployment)
- Field-deployment realities: offline behavior, sync, device variability, intermittent connectivity
- Web cross-browser testing experience
- Comfort working in systems with configurable logic, conditional workflows, and data-driven behavior
- Strong communication skills across technical and non-technical teams
- Coaching and mentorship instincts as you'll be partnering with a QA Engineer who will work alongside you
- Test automation framework experience (Appium, XCUITest, Espresso, Playwright, Cypress, etc.)
- Experience with Sofy.ai or similar low-code automation platforms
- Debugging with logs and basic data inspection (SQL, JSON, etc.)
- Experience testing apps used by reps in the field (offline states, sync issues, device variability)
- Experience hiring or scoping QA roles
- Business analysis chops — gathering requirements, defining acceptance criteria, or writing user stories with PMs and stakeholders
- Experience mapping customer workflows or business processes (BPMN, flowcharts, journey maps)
- Comfort facilitating requirement-gathering sessions with non-technical stakeholders
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FAQs About Lead QA Engineer Jobs at Supportworks
What is the work location for this position at Supportworks?
This job at Supportworks is located in Omaha, NE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Supportworks?
Employer has not shared pay details for this role.
What employment applies to this position at Supportworks?
Supportworks lists this role as a Full-time position.
What experience level is required for this role at Supportworks?
Supportworks is looking for a candidate with "Director" experience level.
What benefits are offered by Supportworks for this role?
Supportworks offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Supportworks?
You can apply for this role at Supportworks either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.