Licensed Customer Service Manager

Scott Bowen AgencyIdaho Falls, ID

$18 - $25 / hour

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Overview

Remote

On-site

Compensation

$18-$25/hour

Job Description

Job Opportunity: Customer Service Representative (Insurance)

Our agency is seeking a dedicated, professional Full-Time Customer Service Representative to join our team. If you are a problem-solver who enjoys building relationships and providing top-tier support, wed love to meet you!

In this role, you will be the first point of contact for our policyholders, ensuring they receive the high-quality service and care they expect from a local agency.

Compensation: Competitive hourly wage or salary based on experience.

Salary Range: $18.00 - $25.00 per hour

Benefits

Hourly Base Salary + Commission+ Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Advancement Opportunities

Long-Term Career Growth

Bonus Opportunities

Paid Holidays

Work-Life Balance

Responsibilities

Policy Support: Assist clients with policy changes, coverage questions, and billing inquiries.
Claims Assistance: Guide customers through the initial steps of the claims process with empathy and efficiency.
Relationship Building: Conduct proactive outreach to ensure client satisfaction and identify potential coverage gaps.
Administrative Excellence: Process payments, update client files, and manage daily office correspondence.
Cross-Functional Support: Work closely with our sales team to ensure a seamless experience for all new and existing clients.

Requirements

Requirements License: A Property & Casualty (P&C) license or personal lines license is preferred, or a willingness to obtain one within the first 60 days of employment.
Experience: Previous experience in customer service, office administration, or the insurance industry.
Skills: Exceptional communication skills and a friendly, professional phone presence.
Detail-Oriented: Strong organizational skills and the ability to multitask in a fast-paced environment.
Tech Savvy: Proficiency in Microsoft Office and the ability to learn agency management software quickly.

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FAQs About Licensed Customer Service Manager Jobs at Scott Bowen Agency

What is the work location for this position at Scott Bowen Agency?

This job at Scott Bowen Agency is located in Idaho Falls, ID, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Scott Bowen Agency?

Candidates can expect a pay range of $18–$25 per hour for this role.

What employment applies to this position at Scott Bowen Agency?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Scott Bowen Agency?

You can apply for this role at Scott Bowen Agency either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.