Life Time Living Operations Manager

The Real Estate Team is a significant part of the growth engine of our company. We thrive on finding the best property and markets to expand our portfolio of Athletic Resort destinations. We work side by side with our Team Members in the Property Development group by leveraging continual collaboration throughout the life cycle of each project. When you join our team, you are joining a group of fun and talented people. We offer an incredible benefits package, generous club discounts, and a fully subsidized Signature Life Time membership.

Job Description

Position Summary

The Life Time Living Operations Manager oversees the operating performance of Life Time Living properties in accordance with policies and applicable laws. The Life Time Living Operations Manager partners with Life Time leaders across numerous functions to drive superior operational results and financial performance for Life Time Living while maintaining a seamless integration with Life Time's healthy way of life mission and Life Time Athletic country clubs.

Job Duties and Responsibilities

• Drive financial and operational performance of each Life Time Living property, including occupancy, revenue, expenses and capital expenditures against budget and business plans; develops specific strategies to ensure goals and objectives are achieved

• Coordinate preparation of annual operating and capital budgets

• Evaluate market conditions and trends in each market for potential impact and identifies necessary changes

• Ensure timely and accurate reporting for property partners and investors as needed

• Work hand-in-hand with Operations to ensure appropriate selection, training, support and oversight of Residential Property Leader for each property

• Work closely and collaboratively with leaders throughout the Property Development, Operations, Finance/Accounting, Branding, Legal, Technology and other functional teams on meeting the needs of existing and future Life Time Living projects

• Drive setup, training and effective administration and usage of all property management tools

• Identify, create and maintain integrations between all properties and Life Time's services and offerings to ensure a seamless and exceptional healthy way of life experience for all residents

• Monitor and ensure adherence to all policies and procedures as well as compliance with federal, state and local Fair Housing and OSHA laws

• Manage relationships with outside vendors and third-party licensors

• Work hand-in-hand with leadership to ensure exceptional residential experiences

• Ensure timely resolution of resident issues and escalated complaints from residents

• Regularly inspect properties to ensure the highest standards are maintained; evaluates on-site management, concierge, leasing, maintenance and facility operations in areas of efficiency and adherence to Life Time brand standards

• Build on and continually improve the systems, process and procedures used to manage properties to consistently high standards including but not limited to Living Operating SOP's

• Responsible for oversight to ensure all leases and related forms are properly, accurately and completely executed

Position Requirements

• Bachelor's Degree in a related field

• 10 years of related work experience, with experience as Regional Property Manager overseeing multiple property managers and at least 1,000 units in luxury residential communities

• Excellent verbal and written communication skills

• Demonstrated proficiency using MS Office and property management software

• Exceptionally strong project and program management as well as collaborative problem-solving skills

• Budget preparation and strong ability to analyze financial reports

• Exceptional customer service skills and demonstrated ability to maintain strong working relationships with internal and external clients

• Possession of or ability to obtain a Real Estate License

• Travel of up to 50%

Preferred Requirements

• Experience using RealPage and/or Yardi

Pay

This is a salaried position starting at $105,000.00(or applicable minimum salary, if higher) and pays up to $145,000.00, based on experience and qualifications. In addition, this role is eligible for bonuses based on performance metrics.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.