MRCT Program Director, Strategic Communications and Marketing

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

General Summary:The MRCT Center is an applied research and policy center focused on improving the design, conduct, and oversight of multi-regional clinical trials, with a particular focus to trials sited in or involving the developing world. Our efforts have resulted in the implementation of improved clinical research practices, greater transparency, and improved safety for research participants. We function as an independent convening group to bring together collaborative multidisciplinary teams to identify expert stakeholders from industry, academia, advocacy groups, nonprofit organizations, and regulatory agencies to address critical issues in the conduct and oversight of clinical trials. The MRCT Center has a number of ongoing Programs that address current issues in global clinical trials including but not limited to: Diversity, Inclusion and Equity in Clinical Research, Health Literacy in Clinical Research, Promoting Global Clinical Research in Children, and Capacity Building of global regulators, ethics committees, and study teams. The MRCT Center resides within the Division of Global Health Equity (DGHE). The Division of Global Health Equity (DGHE) fosters the support and coordination of training, research, and service to reduce disparities in disease burden and to improve treatment outcomes both at home and abroad. The Division focuses on infectious diseases (e.g., HIV and tuberculosis) as well as non-infectious diseases (e.g., coronary artery disease, diabetes, addiction) and other health problems (that disproportionately affect populations in the developing world) of major importance to society. The DGHE is the academic and administrative home of the Multi-Regional Clinical Trials Center. The Director of Strategic Communications and Marketing serves as a key strategic partner to MRCT Center leadership, working closely to advance the Center’s mission, enhance sponsor stewardship, and support strategic initiatives. The Director has an important responsibility across all projects of the MRCT Center and the Center itself to enhance the visibility of the work, coordinate outreach to new stakeholders, optimize deliverables, and frame communication strategies for a global, multi-disciplinary audience. By leveraging design thinking, instructional design, and cutting-edge communication tools, the Director ensures that the MRCT Center’s work is impactful, accessible, and aligned with its strategic priorities.The Director oversees the Communications team at the MRCT Center, including the Informational and Graphics Designer(s) and Event/Program Coordinator, and manages the Center’s Salesforce CRM, Marketing Cloud platforms, and the Learning Management System (LMS). This leadership position also facilitates media relations through collaboration with Mass General Brigham (MGB) and Brigham and Women’s Hospital (BWH) External Communications and Public Relations teams, ensuring the Center’s initiatives are effectively promoted and its reputation as a global leader in clinical research —and that of MGB—is strengthened.Key ResponsibilitiesStrategic Leadership

* Collaborate with MRCT Center leadership on strategic initiatives, sponsor stewardship, and long-term communication objectives.

* Partner across all projects to optimize communications strategies and deliverables, ensuring alignment with the Center’s goals and stakeholder needs.

* Lead the development and execution of a comprehensive, integrated strategic communications plan to advance the Center’s mission globally as well as align with MGB strategies.Communications Team Leadership and Collaboration

* Oversee and mentor the Instructional Designer(s) and Event/Program Coordinator to ensure high-quality deliverables that reflect the MRCT Center’s priorities and values.

* Foster a collaborative and innovative environment with programmatic teams to emphasize cross-functional coordination and development of deliverables.

* Collaborate and guide programmatic teams to create content and deliverables that resonate with diverse, multistakeholder audiences, including MGB.Sponsor Stewardship

* Partner with leadership to develop targeted strategies to engage new sponsors and stakeholders

* With leadership, develop strategies to manage sponsor relationships, ensuring clear and effective communication of the MRCT Center’s value and impact.Website and Digital Presence

* Oversee the management, design, and content of the MRCT Center's website to ensure alignment with strategic goals, accessibility standards, and global audience needs.

* Use analytics to optimize web content, improve engagement, and enhance the user experience.

* Ensure the website serves as a key resource for stakeholders across clinical research sectors.Salesforce CRM and Marketing Cloud Oversight

* Manage and optimize Salesforce CRM to streamline stakeholder engagement and improve data-driven communication strategies.

* Oversee Marketing Cloud to create targeted campaigns, track engagement, and deliver personalized messaging across channels.

* Align CRM and marketing technologies with the Center’s broader goals and communication needs.Learning Management Systems (LMS) Oversight

* Identify, deploy, and manage a center-wide LMS platform to deliver effective and engaging learning experiences for capacity-building initiatives.

* Collaborate with internal and external teams to design interactive, user-centered capacity-building learning modules.

* Ensure LMS content aligns with the MRCT Center’s educational objectives and stakeholder needs.Media Relations and External Partnerships

* Facilitate media relations efforts, including collaboration with MGB and BWH External Communications and Public Relations teams.

* Build and maintain relationships with key media outlets to secure coverage and amplify the MRCT Center’s work.

* Develop and manage media campaigns and strategic communications to enhance the Center’s visibility and influence.Content Development and Campaigns

* Lead the creation of high-quality print and digital assets, ensuring all content reflects strategic messaging.

* Oversee the design and execution of multi-channel campaigns that promote the MRCT Center’s initiatives and impact.

* Use data-driven insights to continuously improve content strategies and audience engagement.Global Audience Engagement

* Tailor communication strategies to resonate with diverse, multistakeholder audiences, addressing cultural and accessibility needs.

* Foster partnerships to expand the MRCT Center’s reach and strengthen its global impact.Budget and Resource Management

* Manage the communications and marketing budget, ensuring efficient allocation of resources to support strategic objectives.

* Identify and implement innovative tools and platforms to enhance communication and training efforts.

Qualifications

EducationBachelor's Degree Related Field of Study requiredCan this role accept experience in lieu of a degree?YesLicenses and CredentialsExperiencemarketing experience with a proven track record of success 8-10+ years requiredKnowledge, Skills and Abilities

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7-10 years of leadership experience in strategic communications, marketing, or related fields.-  Proven expertise in managing websites, LMS platforms, Salesforce CRM, Marketing Cloud, and global campaigns.-  Experience supervising a multidisciplinary team, including instructional designers, graphic designers, and event managers.-  Strong track record of collaborating with leadership on strategic initiatives and sponsor stewardship.-  Deep understanding of instructional design, capacity-building learning modules, and multistakeholder clinical research.- Strong leadership skills, with experience managing and mentoring a team.- Excellent written and verbal communication skills, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.- Strong analytical skills, with the ability to interpret data and develop actionable insights.- Ability to work independently and within a team, with strong organizational and project management skills.Remote20 Shattuck Street40RegularDay (United States of America)

Pay Range

$97,510.40 - $141,804.00/Annual

Grade

8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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