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On-Site IT Support Analyst

LCI-Lawinger ConsultingForest City, IA

$26 - $29 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$26-$29/hour
Benefits
Health Insurance
Paid Vacation

Job Description

Job description

Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.

Responsibilities:

Provide operational support to on-site equipment related to client Desktops, Handheld, Laptops, Process PC's, NetPC's, Servers, associated OS(NT, Windows) and software, printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points.

Gather/Capture client and problem information

Make use of technical skills, knowledge database and other IT resources to resolve problems and escalate problems appropriately

Assists end users with hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.

Qualifications:

2+ years of related IT experience

3 years of Work experience

Previous Customer Service work a plus.

Strong IT/Technical aptitude

IT degree or certificate a plus

CompTIA Certification a plus

Rate Range: $26-$29/HR with full benefits

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FAQs About On-Site IT Support Analyst Jobs at LCI-Lawinger Consulting

What is the work location for this position at LCI-Lawinger Consulting?
This job at LCI-Lawinger Consulting is located in Forest City, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at LCI-Lawinger Consulting?
Candidates can expect a pay range of $26–$29 per hour for this role.
What employment applies to this position at LCI-Lawinger Consulting?
LCI-Lawinger Consulting lists this role as a Full-time position.
What experience level is required for this role at LCI-Lawinger Consulting?
LCI-Lawinger Consulting is looking for a candidate with "Senior-level" experience level.
What benefits are offered by LCI-Lawinger Consulting for this role?
LCI-Lawinger Consulting offers following benefits: Health Insurance and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at LCI-Lawinger Consulting?
You can apply for this role at LCI-Lawinger Consulting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.