Patient Access Support Specialist - Nampa PRC
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Overview
Job Description
At Terry Reilly, we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.
We provide integrated care throughout the Treasure Valley with our medical, dental, and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for low-cost healthcare.
GENERAL RESPONSIBILITIES
Under the direction of the Operations team, this position is responsible for providing general customer service and assisting/resolving both inbound patient calls and inquiries as well as in-person patient visits. Provides customer support to visitors in a professional, courteous, and efficient manner throughout the patient visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due as needed.
MINIMUM QUALIFICATIONS
- Proven record of customer service excellence including good verbal and written communication skills.
- Ability to navigate multiple computer software programs including HER, Microsoft Office products, scanner, calculator, and multi-line telephone.
- Ability to read and follow oral and written instructions both over the phone and in person.
- Strong working knowledge of Microsoft Office systems, including but not limited to: Outlook, Word, and Excel.
- Strong ability to work well under pressure, prioritize, multitask, and escalate competing duties.
- Sensitivity to unique or specialized patient populations.
PREFERRED QUALIFICATIONS
- Previous customer service experience.
- Previous experience in a Healthcare or social services setting.
- Previous experience with both billing and EHR systems.
- Bilingual abilities (English/Spanish).
- Previous experience working with at-risk populations.
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