Phoenix, AZ - IT - Azsos - Information Technology Division (It) - Technical Support - Senior Helpdesk Administrator

ABCS IncPhoenix, AZ

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Overview

Remote

On-site

Job Description

Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.

Knowledge and Experience

" Minimum 3-5 years working experience in an IT field

" Customer service and interaction

" Intune

" O365 Experience (including OneDrive, Office products, SharePoint, etc.)

" Familiarity with software installation

" PowerShell commands and scripting experience

" Experience with Active Directory, DNS, and DHCP

" AWS SysOps and infrastructure/architecture

" PowerShell scripting and automation

" Palo Alto firewall

" IIS

" Intune Administration

Potential certs: AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs

Note: Candidates must have an active FPCC, or complete the FPCC application process, to be considered for this position.

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FAQs About This Job

What is the work location for this position at ABCS Inc?

This job at ABCS Inc is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ABCS Inc?

Employer has not shared pay details for this role.

What employment applies to this position at ABCS Inc?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at ABCS Inc?

You can apply for this role at ABCS Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.