Quality Program Manager - Onsite Position - Sandpoint, Idaho

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho. 

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions.   We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care. 

But we're not just invested in our patients – we're invested in our people.  We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

The benefits of working for KCH include:

• Medical, Dental, Vision, and Life insurance
• Education Assistance and Guided Career Pathways
• 4% 401K employer match
• In-house medical, dental, or behavioral health services
• Year round, affordable on-site childcare at KCH Kid's Club

The Quality Program Manager plays a key role in advancing quality improvement, population health, and process optimization efforts at Kaniksu Community Health. This position is responsible for supporting quality projects, data collection, analysis, and reporting while collaborating with cross-functional teams to improve patient outcomes and organizational performance. The coordinator works closely with leadership and is given opportunities to develop project management, leadership, and strategic planning skills, making this role a strong pathway for future growth into management positions within the organization.

A typical day of a Quality Program Manager might include;

• Monitor and track performance measures, including UDS, HRSA, HEDIS, PCMH, and payer quality metrics.
• Collect, validate, and submit quality data for internal dashboards and external reporting requirements.
• Coordinate patient outreach and follow-up activities to close care gaps and support population health initiatives.
• Partner with clinical and operational teams to design, implement, and evaluate process improvement projects.
• Develop reports, presentations, and training materials for providers, staff, and quality committees.
• Maintain accurate documentation of quality activities and support compliance with audits and regulatory requirements.
• Assist with staff education on quality improvement workflows, tools, and best practices.
• Provide project coordination and administrative support to the Population Health Analyst, and Process Improvement Manager.
• Gain exposure to leadership and decision-making processes, positioning this role as a foundation for advancement into management.
• Working in both professional office and clinical settings, with regular use of computers, telephones, and other office equipment. 

Experience Needed to Land this Gig:

• Bachelor's degree is required. Business Management, Marketing, Public Health, or Medical Research degree is preferred.
• Three or more years of experience in healthcare, quality improvement, or data analysis preferred.
• Strong analytical, data, organizational, and communication skills.
• Ability to manage multiple priorities, work independently, and contribute effectively within team settings.
• Strong proficiency in Microsoft Office Suite and Excel, including Pivot Tables; experience with EHRs and reporting systems preferred.

Core Competencies:

• Strong attention to detail and commitment to accuracy in data reporting.
• Adaptability and flexibility in a dynamic healthcare environment.
• Effective interpersonal and relationship-building skills.
• Interest in leadership development and growth opportunities.
• Commitment to Kaniksu Community Health's mission of providing high-quality, patient-centered care.
• Strong written and verbal skills.
• Ability to travel between clinic sites.

We're excited to welcome new team members, but please note that we're unable to offer visa sponsorship or relocation assistance now or in the future.

Work Schedule:

Full Time

No. of Hours/week - 40

Monday to Thursday