Restoration Administrative Coordinator / Client Care Coordinator

• Answer incoming customer and vendor phone calls.
• Handle customer concerns professionally and confidently.
• Follow up with homeowners throughout the reconstruction process.
• Coordinate appointments and project communications.
• Assist in maintaining a positive customer experience.

• Help move jobs through various stages of reconstruction.
• Monitor project progress and administrative milestones.
• Assist Project Management, Estimating, Procurement, and Ownership with workflow coordination.
• Track job status and ensure information is updated accurately.
• Follow up on outstanding items preventing projects from moving forward.

• Maintain DASH, Claims Connect, Contractor Connection, and other required platforms.
• Update job notes, milestones, and required documentation.
• Assist with TPA compliance requirements and service level expectations.
• Ensure files remain organized and current.

• Schedule environmental inspections and testing.
• Coordinate asbestos, lead, and mold inspections and clearances.
• Schedule emergency services and site visits.
• Coordinate pack-outs, moving services, storage containers, and related vendors.
• Assist with production scheduling and subcontractor coordination.

• Data entry and document management.
• New employee onboarding support.
• General administrative support.
• File setup and organization.
• Contract and document tracking.
• Assist with collection of required project documentation.

• Exceptional organizational skills.
• Strong computer and technology skills.
• Ability to learn multiple software systems quickly.
• Strong written and verbal communication skills.
• Ability to manage multiple projects simultaneously.
• High attention to detail.
• Professional phone and customer service skills.
• Self-motivated and dependable.
• Ability to work independently with minimal supervision.

• Restoration.
• Construction.
• Insurance claims.
• Property management.
• Project coordination.
• Service dispatching.
• Xactimate.
• DASH.
• Claims Connect.
• Contractor Connection.
• CRM or project management software.

• $24.00 - $32.00 per hour DOE.
• Company-paid Dental Insurance.
• Company-paid Vision Insurance.
• 3% Company Retirement Match.
• Paid Time Off.
• Paid Holidays.
• Stable, year-round employment.
• Growth opportunities within a growing restoration company.

• Resume.
• A brief paragraph explaining:
  • Why you believe you would be successful in this role.
  • Software systems you have experience using.
  • An example of a difficult customer, project, or problem you successfully helped resolve.

About The Allay GroupAt The Allay Group, we believe that restoration is more than rebuilding property — it’s restoring peace of mind.Founded in 2015 and proudly based in Nampa, Idaho, The Allay Group is a local, family-owned company specializing in full-service disaster recovery, mitigation, and environmental restoration. We serve the entire Treasure Valley as a preferred contractor for over 150 insurance carriers, helping homeowners and businesses recover from water, fire, and environmental damage with professionalism, compassion, and care.Our success is built on simple but powerful values — honesty, trust, teamwork, and craftsmanship. Every member of our team plays a vital role in helping our clients through challenging moments. We treat our employees like family, providing a supportive, growth-oriented environment where hard work and initiative are recognized and rewarded.At Allay, we’re small enough for your voice to matter — and strong enough to offer stability, training, and long-term career paths. If you’re looking for a place where you can grow, make an impact, and be part of something meaningful, you’ll fit right in with our team.The Allay Group, LLC — Restoring What Matters Most.