For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure.
KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water.
Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx.
Your Impact
BOTE is looking to fill the role for a Part-Time Retail Sales Associate responsible for executing industry-leading customer experiences across the business and increasing the satisfaction and lifetime value of our customers. This role is responsible for providing timely, exceptional support to the BOTE network of customers, while also identifying and capitalizing on ways to build lasting relationships with our customers that translate to value for the company. This individual will work in our Austin, TX store as scheduled by the store General Manager. This role is sales and additional commission-based position.
What You’ll Do
- Be the voice of the brand to our customers and exude the BOTE mission by putting the customer at the center of everything we do.
- Serve as an advocate for our customers, be knowledgeable, confident and exude professional behaviors.
- Open and close the business, being assigned direct access to enter and exit as a leader in the building, as directed by the store manager to effectively meet the needs of the business.
- Learn the BOTE family of products, including Paddleboards, Kayaks, Skiffs, Docks, and all gear. Confidentially speak to customers intelligently about the products.
- Work with a sense of urgency to ensure that all customer inquiries are responded to and resolved appropriately according to the company’s standard operating procedures.
- Work on the sales floor and in the water to demonstrate how BOTE products are best utilized for performance and safety. Placing customers on the correct products with the ideal gear.
- Build community by knowing who is visiting BOTE one customer at a time, planting seeds, and building customers for life.
- Effectively process all transactions, not limited to sales/ returns/exchanges and warranty solutions maintaining data integrity.
- Own the process for properly maintaining brand standards, general housekeeping, replenishment and visual merchandising, and product placement.
- Lead customer engagement actions and behaviors, driving legendary experiences one customer at a time with great consistency, building a store community client base.
- Be the lead contributor to delivering Sales Plans and all KPI results.
- Be knowledgeable and confident with all store financials, procedures, and playbooks as they are created and implemented.
What You’ve Accomplished
- Equivalent related professional sales experience and open availability is required.
- Direct experience in customer experience and delivering sales and KPI targets.
- Experience working with premium brands delivering best in class experiences to both internal and external customers.
- Excellent time management abilities with a proven ability to multi-task.
- Strong attention to detail and a commitment to excellence
- Ability to work individually and in a team environment.
- Strong computer skills and adaptability learning new software platforms and data management processes.
- 1 year of retail or sales experience.
How You Thrive
You go “all out.” You tend to approach everything you do with velocity. From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.
KENT Outdoors is proud to be an Equal Opportunity Employer.