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Road Assist Advisor

Hirschbach Motor LinesDubuque, IA
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

​🚨 Fast. Focused. Fearless.

Be the Lifeline That Keeps Our Fleet Moving – Join Hirschbach as a Road Assist Advisor.

At Hirschbach Motor Lines, when a truck goes down, you step up. As a Road Assist Advisor, you’re the first call when the unexpected hits—delivering fast answers, smart decisions, and calm under pressure.

This isn’t your average customer service job. You’ll be in the command center, coordinating nationwide emergency repairs, managing real-time decisions, and ensuring our trucks, drivers, and freight stay on the move.

If you can multitask like a pro, stay cool under pressure, and thrive in a fast-paced environment, this role is your next career move.

đź“… Your Schedule:

  • 4x4 off; 6pm-6am (weekly shift differential)

đź’° Pay & Perks:

  • 120 hours of PTO on your very first day.

  • 160 Work-From-Home Hours after just 6 months.

  • Full benefits package: medical, dental, vision, company-paid disability and life insurance.

  • 401(k) with match – invest in your future.

🛠️ What You’ll Be Doing:

  • Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.

  • Route drivers to trusted vendors or service centers using our extensive network and database.

  • Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.

  • Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop.

  • Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.

  • Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.

  • Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.

🔍 What You Bring:

  • High school diploma required; Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.

  • Experience in logistics, repair coordination, or dispatch preferred.

  • Excellent multitasking skills—you can juggle multiple critical situations without dropping the ball.

  • Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.

  • Composed and clear communicator, even when everything’s on the line.

  • "All In to Win" mindset—you don’t back down from a challenge and love stepping up when the pressure is on.

EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.

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FAQs About Road Assist Advisor Jobs at Hirschbach Motor Lines

What is the work location for this position at Hirschbach Motor Lines?
This job at Hirschbach Motor Lines is located in Dubuque, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hirschbach Motor Lines?
Employer has not shared pay details for this role.
What employment applies to this position at Hirschbach Motor Lines?
Hirschbach Motor Lines lists this role as a Full-time position.
What experience level is required for this role at Hirschbach Motor Lines?
Hirschbach Motor Lines is looking for a candidate with "Senior-level" experience level.
Does Hirschbach Motor Lines allow remote work for this role?
Yes, this position at Hirschbach Motor Lines supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Hirschbach Motor Lines for this role?
Hirschbach Motor Lines offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Hirschbach Motor Lines?
You can apply for this role at Hirschbach Motor Lines either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.