Road Supervisor

Transit Team, Inc.

Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.

With several locations throughout the Twin Cities, Transit Team is a part of a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple- MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We provide those we serve with the opportunities, resources, and support to confidently move ahead.

Reporting to the Safety Manager, the Road Supervisor is responsible for ensuring quality-of-service delivery in the field as well as Driver In-House retraining using Beacon Transit Team's State-of-the-art AI technology LYTX. As a part of our Safety Team This position is reporting in Burnsville, MN and is open to all that apply. The ideal candidate is someone who has extensive professional driving experience, an impeccable attendance record and enjoys working directly with professional drivers to ensure safe and efficient transportation.

Pay: $25.00/Hour + Full Benefits + Annual Pay Increase

Shift: Sat- Tues 7:00AM - 5:00PM

Essential Job Functions:

• Supervision and Management: Oversee the performance and conduct of drivers ensuring adherence to company policies, safety standards, and regulatory compliance.

• Operational Oversight: Monitor daily operations, including driver schedules, route efficiency, and service quality. Address and resolve operational issues in real-time.

• Safety and Compliance: Conduct regular safety inspections and audits. Ensure compliance with all federal, state, and local regulations, including FTA/DOT ADA requirements.

• Customer Service: Address passenger complaints and concerns promptly and effectively. Promote a positive image of Transit Team in all interactions.

• Training and Development: Provide training and guidance to drivers and staff. Foster a culture of continuous improvement.

• Incident Management: Respond to and manage incidents and emergencies on the road. Prepare and submit detailed incident reports.

• Drug & Alcohol Process: Participate in the management and enforcement of the Drug & Alcohol testing process, ensuring compliance with all applicable regulations.

• Coordination and Communication: Collaborate with dispatchers, schedulers, and other team members to ensure smooth operations.

Experience: No prior experience required; on-the-job training provided.

Skills:

• Proficiency in Microsoft Office Suite.

• Strong organizational and planning skills.

• Excellent written and verbal communication skills.

• Ability to handle multiple tasks accurately and effectively.

• Willingness to learn and adapt to new software, for scheduling and dispatching.

• Strong problem-solving skills.

• Commitment to providing excellent customer service.

Education:

Degree: High school diploma or equivalent required. Additional coursework in Transportation Management, Business Administration, or a related field is a plus.

Additional Requirements:

Certification: Valid driver's license with a clean driving record. CDL with passenger endorsement preferred. Must maintain a valid driver's license and DOT medical card.

Availability: Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Transit Team is the largest paratransit provider in the state of Minnesota.

For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.