Sales Engineering Director (1775) (Ny2)

About Coresite:

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we're not just building state-of-the-art infrastructure-we're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Director of Sales Engineering Role:

As a member of the company's Sales Engineering team, the Director of Sales Engineering is an individual contributor position requiring advanced knowledge and expertise within the data center industry. This role supports internal stakeholders, including the General Manager for the Boston and New York markets, Operations directors, sales teams, as well as external clients. Responsibilities include architecting and presenting technical solutions, serving as an escalation point for complex client or sales engineering issues, and assisting with the successful development and closing of sales opportunities. The Director contributes to the effectiveness of the sales process by participating in joint sales calls, providing product and solution demonstrations, supporting smooth transitions from pre-sales to implementation, and assisting with post-sales project management related activities as required. Additional responsibilities include evaluating business processes to ensure quality, consistency, and profitability of deals, as well as providing structured feedback to Product and Marketing teams to refine solution offerings. While the role carries no direct headcount or management oversight, it requires demonstrated leadership through subject matter expertise, proactive engagement, and the ability to operate independently to enhance overall sales performance. A successful candidate will hold a formal technical degree and possess extensive experience in strengthening and advancing information technology environments.

Duties:

• Engage in customer-facing meetings to align on strategies, gather business and technical requirements, and translate them into viable solutions or solution alternatives.
• Leads technical discussions with C-level executives and key decision makers, providing expertise on technical specifications, product roadmaps, deployment strategies, and third-party integrations.
• Manages processes to ensure the timely, accurate, and cost-effective delivery of high-quality pre- and post-sales services.
• Directs and prioritizes competing demands on resources to ensure efficient, reliable, and professional customer delivery.
• Drive capacity-related projects, initiatives, and housekeeping locally, aligning with market GMs and CIM-driven mandates.
• Survey returned space after customer churn to determine necessary backfill work, assess reusable assets, and repurpose power/cooling and panels.
• Identify and report deficiencies or errors in drawings and reports by providing regular updates to CIM.
• Ensure ROFOs are documented per CIM guidelines.
• Conduct capacity audits as needed to enable deals and revenue.
• Maintain accurate inventory of customer dedicated conduits and sellable conduit capacity through regular audits.
• Communicates company and department objectives, strategies, and tactics to all team members during joint market calls
• Proactively communicate with key customers, partners, and executives on significant issues and accomplishments.
• Defines and exceeds goals including, but not limited to, customer satisfaction, asset profitability, efficient use of internal assets, etc.
• Responsible for driving solutions by supporting the Sales team in defining, positioning, and designing technology solutions.
• Acts as a resource to educate Sales team on relevant product and market knowledge.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Provides sales tools and training resources to the Sales team, staying informed on the latest developments in core products and delivering product training to CoreSite's internal staff.Perform initial diligence and provide recommendations for RPP/DCP/PDU additions to existing and new computer rooms, helping streamline project execution and enable profitability
• Maintains awareness of new equipment locations and upstream infrastructure such as PDUs and distribution boards to support informed discussions with customers and internal teams.Schedule and lead cross-functional meetings (GM, SE, Engineering, DCO) to manage projects and align with customer delivery date expectations.
• Periodic travel for sales meetings, conferences, training, and leading customer tours in various market locations such as Boston, NYC, and NJ.
• Promote and demonstrate the behaviors consistent with CoreSite's Culture and Core Values
• Designs complete customer solutions, obtains and compiles vendor quotes into client-ready documentation for review and approval by the General Manager and Sales teams, and provides thorough review and responses to questions from both internal and external stakeholders.