Senior Manager CX Design

StrykerPortage, Michigan

$135,600 - $293,700 / year

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Director

Remote

Compensation

$135,600-$293,700/year

Benefits

Career Development

Job Description

Work Flexibility: Remote

At Stryker, we are redefining how customers and employees experience digital technology across the enterprise. This role sits at the center of that transformation—shaping how ideas become intuitive, connected, and measurable digital experiences. If you are motivated by building scalable experience practices and leading teams that turn insight into impact, this is an opportunity to influence change at enterprise scale.

What you will do

Lead enterprise customer journey mapping initiatives to identify pain points and deliver seamless, omnichannel digital experiences across the end‑to‑end lifecycle.
Define and execute customer experience design frameworks, design thinking methodologies, and design sprint practices to improve consistency, quality, and speed of delivery.
Create wireframes, storyboards, screen flows, and interactive prototypes to support early product planning, usability testing, and stakeholder alignment.
Partner with insights and data teams to design, test, and evaluate multi‑variant and A/B experiences, translating findings into prioritized design improvements.
Establish experience governance, including standards, reviews, and documentation, to embed customer experience principles into enterprise technology delivery.
Develop and maintain design standards and pattern libraries in collaboration with brand, marketing, user experience, and engineering teams, including digital platforms such as Adobe Experience Manager.
Ensure customer experience gaps are identified and addressed regardless of where they occur in the journey, improving adoption, satisfaction, and task success rates.
Manage and develop a customer experience designer, setting clear goals, providing design direction, and supporting delivery against measurable outcomes.

What you will need

Bachelor’s degree (minimum).
Minimum 10 years of experience in customer experience design, user experience design, service design, or a related field.
Minimum 3 years of people management experience.
Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD.
Minimum 5 years of experience applying customer journey mapping tools and methodologies to digital product design.

Preferred

Master’s degree in Human‑Computer Interaction, Interaction Design, Service Design, or a related discipline.
Experience building or scaling enterprise design systems and pattern libraries in partnership with development teams.
Experience using AI‑supported design tools to accelerate journey analysis and identify patterns, themes, and experience risks.

Additional Information

Work arrangement: This role is remote; however, there is a strong preference for candidates located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.

United States of America Pay Ranges:

USN: $135,600 - $225,900 USD Annual
US5: $142,400 - $237,200 USD Annual
US10: $149,200 - $248,500 USD Annual
US15: $155,900 - $259,800 USD Annual
US20: $162,700 - $271,100 USD Annual
US30: $176,300 - $293,700 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Senior Manager CX Design Jobs at Stryker

What is the work location for this position at Stryker?

This job at Stryker is located in Portage, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Stryker?

Candidates can expect a pay range of $135,600 and $293,700 per year.

What employment applies to this position at Stryker?

Stryker lists this role as a Full-time position.

What experience level is required for this role at Stryker?

Stryker is looking for a candidate with "Director" experience level.

Does Stryker allow remote work for this role?

Yes, this position at Stryker supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Stryker for this role?

Stryker offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Stryker?

You can apply for this role at Stryker either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.