Senior Sales Manager, Customer Success

Your Impact on our Mission

Zocdoc's most important asset is our people. As a Senior Sales Manager, Customer Success you'll play a meaningful role in shaping how we help healthcare providers thrive through better technology, support, and insights. You'll lead and empower a team of frontline Sales Managers within our Customer Success business unit to consistently exceed performance expectations. This business unit delivers outstanding commercial impact-driving growth, deepening customer relationships, and advancing Zocdoc's mission to give power to the patient. The successful candidate will first learn Zocdoc's established process, then work to innovate on the process to accelerate results with domain expertise in the healthcare sector. This will require a natural bias toward process and repeatability, while also possessing strong flexibility and sales instincts to drive results as strategy evolves with the needs of the business. The ideal candidate will have expertise in managing seasoned frontline managers, and helping them coach their teams to desired outcomes.

You'll enjoy this role if you are…

• Personally motivated by seeing people grow-your leadership drives not only business results, but individual development
• A natural coach who can identify trends, amplify strengths, and inspire high-performing teams
• Autonomous, creative, and driven by measurable outcomes-you love building repeatable processes that scale, but you're flexible enough to adapt when strategy evolves
• Passionate about using data and sound judgment to make informed, high-impact decisions (even when the data is incomplete)
• The kind of person who thrives in ambiguity, finding clarity and direction where others see uncertainty
• Serious about your work, but not about yourself-because let's face it, you need a sense of humor in today's world

Your day-to-day is…

• Taking full ownership of business-critical initiatives that drive meaningful revenue growth and operational excellence
• Leading and developing a team of Frontline Sales Managers within our Customer Success business unit to consistently exceed performance expectations
• Coaching and empowering leaders to maximize their team's potential through skill development, accountability, and motivation
• Collaborating cross-functionally with Product, Marketing, and Operations teams to align on strategic priorities and execute with precision
• Synthesizing insights from multiple sales environments to innovate, optimize, and scale best practices
• Authentically building and fostering relationships across the organization, serving as a trusted voice of the customer

You'll be successful in this role if you have…

• 5+ years of sales leadership experience, including at least 1 year in second-level management
• A proven track record of building and leading high-performing teams that exceed revenue targets
• Strong coaching and development expertise, particularly within inside sales or customer success environments
• Exceptional judgment and decision-making ability-you're comfortable leading with incomplete data when needed
• Demonstrated success leading teams through periods of rapid growth and change while maintaining high engagement and performance
• Superb communication skills-you believe transparency and alignment are critical to success
• The ability to integrate generative AI tools into your daily workflows to automate tasks, foster innovation, and maximize productivity
• A humble, empathetic leadership style. You're committed to building equitable, inclusive, and diverse workplaces where every person is treated with dignity and respect

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer-funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day, along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified