Service Coordinator/Dispatcher

Hugg & Hall Equipment Company is looking for someone with strong communication and organizational skills to join our team as a Field Service Coordinator. We are a full-service equipment company specializing in industrial and construction equipment since 1956. More information about us can be found below or on our website at www.hugghall.com.

ABOUT THE POSITION

Field Service Coordinators function as part of the Service Administration team and are responsible for facilitating field service activities.

This position requires a mixture of dispatch experience, strong organizational skills, and excellent interpersonal and communication skills both internally and to the customer.

In this role, you will:

• Assign and Dispatch Field Service Technicians to various customer locations for equipment repair and maintenance.
• Monitor Assigned Field Service Technicians daily activities, including tracking job statuses and recording response times.
• Perform Service Data Entry, ensuring all details are input into the correct systems with accuracy.

COMPENSATION/BENEFITS

• Competitive Compensation
• Insurance (Medical, Dental, Vision, and Life Insurances and several supplemental benefits)
• Generous PTO Plan
• Paid Holidays
• 401k with company match

REQUIREMENTS

• Minimum 3 years experience in dispatch and/or service administration
• Ability to multitask, prioritize, and solve problems in a fast-paced environment
• Excellent computer skills
• Accurate and efficient data entry skills
• High School Diploma or equivalent

RELATED EXPERIENCE MAY INCLUDE: Service Administrator, Service Dispatcher, Warranty Administrator, Office Manager, Customer Service Representative

PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS

• This position is in an indoor office environment with a controlled climate.
• This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard while reading the computer screen.
• This position will continuously talk, hear, and read in verbal and written communication. And will occasionally stand, walk, and reach with hands and arms.
• This position will continuously use hands to type.

ABOUT US:

For 70 years, Hugg & Hall Equipment has been the industry leading, full-service industrial and construction equipment dealership in the South. With locations throughout Arkansas, Louisiana, and Oklahoma, we take pride in providing exceptional customer service and a family-like environment where our employees feel valued and supported.

Learn more at www.hugghall.com

Hugg & Hall Equipment Company is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We place Safety First.

(Initial hire requires passing of pre-employment background check, drug test, and driving record[for driving roles])