Service Writer / Advisor

All RoadsEllicott City, MD

$26,000 - $80,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$26,000-$80,000/year

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Service Writer / Advisor- All Roads Acura of Ellicott City

If you are customer-focused, energetic and friendly with previous service writing experience, Acura of Ellicott City wants to talk to you! We are searching for an Automotive Service Advisor to manage the center of communications for all repair activities and act as a liaison between customers, technicians and the dealership. Ideal candidate is well versed in automotive service matters, managing customer expectations and consistent follow up. We want the customer to receive first-class service at our dealership. Previous Acura or Honda experience a plus.

Salary & Schedule

Base of $26,000 plus commission $80k+ OTE. Biweekly pay and monthly commission
Full Time Monday- Friday and every 4th Saturday

Benefits

Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
401k with company contribution
Paid time off
Company paid holidays
Tuition Reimbursement program
Employee referral bonus program

Responsibilities

Maintain Customer Service Index (CSI) rating as set by dealership service manager
Schedule appointments and generate estimates for customers
Advise customers on the appropriate maintenance required to their vehicle based on manufacturer's specifications
Document repair and service orders in the correct fashion (CDK experience a plus)
Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
All other duties as assigned

AAP/EEO Statement

All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Apply Today!

Join a fantastic service team with a manager who cares about the employees! Use your service advising skills to make an immediate impact at Acura of Ellicott City.

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FAQs About Service Writer / Advisor Jobs at All Roads

What is the work location for this position at All Roads?

This job at All Roads is located in Ellicott City, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at All Roads?

Candidates can expect a pay range of $26,000 and $80,000 per year.

What employment applies to this position at All Roads?

All Roads lists this role as a Full-time position.

What experience level is required for this role at All Roads?

All Roads is looking for a candidate with "Senior-level" experience level.

What benefits are offered by All Roads for this role?

All Roads offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at All Roads?

You can apply for this role at All Roads either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.