Solutions Center Representative Public Retirement

Tailored ManagementScottsdale, AZ

up to $19 / hour

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Overview

Remote

On-site

Compensation

upto$19/hour

Job Description

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!Solutions Center Representative – Public RetirementLocation ofAssignment: 100% WFHPay: $19/hrExpected start date: 07/27/2026, pending completion of interview and new hire onboardingSchedule:

Training (first 6 weeks): Monday- Friday 9AM - 5:30PM Eastern Time
Post-training: 8-hour shift during business hours Monday- Friday 8AM - 11PM; Occasionally Saturday from 9:00AM - 6:00PM

Position Summary: As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.Key Responsibilities:

Handle inbound calls from members, partners and financial professionals
Interpret policy changes and provide expert guidance
Maintain records and use insights to enhance customer relationships
Ensure compliance with industry regulations and company policies
Educate customers on financial implications, penalties, and plan benefits
Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
Participate in career development and goal-setting sessions

Qualifications:

Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
Experience: 1+ year in customer service or sales
Skills:
- Knowledge of various insurance products and the sales process
- Solid understanding of legal implications of certain product features in different states
- Strong communication and problem-solving abilities
- Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.#TMCS

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FAQs About Solutions Center Representative Public Retirement Jobs at Tailored Management

What is the work location for this position at Tailored Management?

This job at Tailored Management is located in Scottsdale, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Tailored Management?

Candidates can expect a pay range of $19 (per hour).

What employment applies to this position at Tailored Management?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Tailored Management?

You can apply for this role at Tailored Management either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.