Supervisor Courier

Meritus Health is seeking a Supervisor Courier to lead daily courier operations across our health system. In this role, you will oversee a team of courier drivers responsible for the safe, timely, and compliant transport of laboratory specimens, cash bags, medical supplies, and interoffice mail.

As stated in the job description, the supervisor "oversees daily courier operations across the health care system and supervises a team of courier drivers" and ensures "timely, secure, and compliant transport of laboratory specimens, cash bags, medical supplies, and mail."

This position is ideal for someone who thrives in a fast‑paced environment, enjoys leading teams, and values operational excellence in support of patient care.

Key Responsibilities

• Team Leadership & Scheduling: Supervise, schedule, and support courier staff; manage call‑offs, delays, and emergencies; provide route coverage when needed. "Ensure continuity of service coverage by managing call-offs, delays, and operational emergencies…"

• Training & Performance Management: Provide onboarding, coaching, and ongoing performance evaluations.

• Staff Communication: Conduct team meetings and formal evaluations.

• Safety & Service Culture: Promote safety, accountability, standardization, and customer service.

• Route Coordination: Assign and monitor daily courier routes, including STAT and temperature‑sensitive specimen transport, secured cash bags, supplies, and mail.

• Fleet Oversight: Ensure vehicles are safe, compliant, and well‑maintained; manage maintenance schedules, inspections, and repairs. "Maintain oversight of the courier vehicle fleet, ensuring all vehicles are safe, operational, and compliant."

• Administrative Duties: Track attendance, approve time records, assist with payroll, budgeting, supply ordering, and fleet‑related costs.

• Other Duties: Support additional operational needs as assigned.

Minimum Qualifications

Education

• High school diploma or equivalent required

• Bachelor's degree in logistics preferred "Education - High school diploma or equivalent required. Bachelors degree in logistics preferred."

Experience

• 2-4 years in courier, logistics, or transportation

• 1-2 years supervisory or lead experience preferred

• Healthcare, laboratory, or hospital experience preferred

Licensure / Certification

• Valid driver's license

• Clean driving record (no moving violations in past 3 years preferred)

• Annual certified driving record required

• Must sign Meritus Vehicle Management Use and Control policy ("Attestation A")

Knowledge, Skills & Abilities

• Familiarity with HIPAA, infection control, and chain‑of‑custody

• Experience with fleet management or maintenance scheduling

• Proficiency in Microsoft applications and route management software

Caring for Our Team

We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.