Tier 2 Deskside Support

inSync StaffingRockville, MD

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Overview

Remote

On-site

Job Description

Tier 2 Deskside Support)

Location: Rockville U.S. Nuclear Regulatory Commission, 11955 Rockville Pike, Rockville, MD 20852 Additional Work Location: Bluemont 19844 Blueridge Mountain Rd, Bluemont, VA Position Type: Onsite Contract Duration: 6 Months (Extension Possible) Target Start Date: 07/06/2026 Work Schedule: Standard Hours Clearance Requirement: NRC Public Trust Citizenship Requirement: U.S. Citizenship or U.S. Permanent Residence

Role Summary

We are seeking a Hardware Engineer I / Tier 2 Deskside Support Technician to provide onsite technical support within a fast-paced enterprise IT environment supporting the U.S. Nuclear Regulatory Commission (NRC). This role involves desktop support, break/fix activities, Windows 10 and 11 deployments, ServiceNow ticket management, and hands-on support across customer environments in Rockville, MD and Bluemont, VA.

The ideal candidate will have strong deskside support experience, excellent troubleshooting skills, and experience supporting enterprise IT operations in secure customer environments.

Key Responsibilities

Provide onsite Tier 2 deskside engineering and break/fix support for desktop and laptop devices
Deploy and configure Windows 10 and Windows 11 hardware devices
Support customer DR/COOP exercises and operational activities
Document and manage incidents through ServiceNow ITSM
Update and maintain CMDB records
Coordinate with Tier 3 teams for escalations, changes, and upgrades
Perform software upgrades, backups, recovery, and systems maintenance
Review systems for critical updates and security threats
Provide after-hours on-call support as needed
Configure and deploy:
- Mobile devices
- Laptops
- Thin clients
- Desktop systems
Support asset management, procurement, deployment, and disposal activities
Perform guided network or systems support when required
Troubleshoot hardware and software issues in enterprise environments
Maintain high-availability environments through virtualization and redundancy best practices

Required Technical Skills

Minimum 3 years of desktop support experience
Experience supporting:
- Windows 10
- Windows 11
Experience using ServiceNow ITSM ticketing systems
Experience with:
- Break/fix support
- Desktop and laptop deployment
- Device imaging
- Enterprise IT operations
Knowledge of:
- Microsoft Office Suite
- Patch deployment and validation
- System administration
- IT operations
Strong troubleshooting and analytical skills
Experience documenting technical issues and remediation steps
Ability to provide customer-facing technical support
Ability to lift and move IT equipment
Ability to support onsite operational environments

Preferred / Nice-to-Have Skills

CompTIA A+
Security+
Network+
Microsoft Certifications
Experience with:
- Software testing
- Test automation frameworks
- Enterprise patch management
ITIL 4 Foundation certification or ability to obtain certification
Experience supporting high-availability environments
Experience supporting DR/COOP exercises

Qualifications & Experience

Bachelor s degree required
3+ years of relevant experience preferred
Excellent customer communication skills
Strong organizational and multitasking abilities
Ability to obtain NRC Public Trust clearance prior to start
Willingness to travel between Rockville, MD and Bluemont, VA locations as needed

About the Team / Company

The role supports enterprise IT operations within a customer-focused environment delivering 24/7/365 technical support services for critical infrastructure systems. Team members work collaboratively to maintain operational readiness, security compliance, and high-quality end-user support.

Benefits (employee contribution):

Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.

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FAQs About Tier 2 Deskside Support Jobs at inSync Staffing

What is the work location for this position at inSync Staffing?

This job at inSync Staffing is located in Rockville, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at inSync Staffing?

Employer has not shared pay details for this role.

What employment applies to this position at inSync Staffing?

The employer has not provided this information. This may be discussed during the hiring process.

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