Travel Consultant

Position Information

Job Series: Tourism - Career Path

Classification: Travel Consultant

Class Code: RTO01P

Pay Grade: SGS02

Salary Range: $35,610- $52,703

Job Summary

The Travel Consultant is responsible for providing accurate and engaging information to travelers about Arkansas's attractions, parks, heritage sites, and tourism opportunities. This position assists visitors in planning itineraries, offers travel recommendations, and ensures the distribution of up-to-date tourism materials.

Primary Responsibilities

Greet and assist visitors in-person, over the phone, and via email with travel inquiries, itinerary planning, and tourism information. Provide accurate and engaging recommendations on Arkansas's parks, historical sites, lodging, dining, events, and recreational activities. Assist travelers with navigating brochures, maps, digital travel tools, and online tourism resources. Respond professionally to visitor concerns and inquiries, ensuring a positive travel experience. Stay updated on current events, seasonal attractions, and travel trends to provide timely recommendations. Assist in marketing efforts by promoting special events, heritage sites, and unique experiences across Arkansas. Represent the state's tourism initiatives at conferences, expos, and community events when required. Maintain and update visitor records, travel statistics, and customer feedback reports. Assist with ordering, stocking, and organizing brochures, maps, and promotional materials.

Knowledge and Skills

Strong verbal and written communication skills with the ability to provide clear and engaging travel advice. Exceptional customer service skills with a friendly and welcoming demeanor. Ability to listen attentively and tailor travel recommendations based on visitor interests. Strong attention to detail and ability to keep accurate visitor records. Ability to multi-task, prioritize inquiries, and handle a fast-paced environment. Familiarity with Arkansas's geography, attractions, cultural sites, recreational opportunities, and tourism services. Knowledge of local and statewide travel routes, accommodations, and transportation options. Ability to resolve visitor concerns effectively and professionally. Strong teamwork skills and the ability to collaborate with tourism partners and staff.

Minimum Qualifications

At least one year of experience in hospitality, tourism, travel consultation, customer service, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Nearest Major Market: Harrison