UX Researcher

Your role in our mission

We're seeking a UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a member of our product organization, you'll help shape our UX strategy and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You'll be responsible for executing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into product recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points.

• Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking

• Design and implement comprehensive research plans for complex projects in a fast-moving environment

• Regularly present at Town Hall and All Tech meetings

• Synthesize research findings into actionable insights and effectively communicate them to stakeholders

• Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process

• Expand our research repository to make insights accessible and usable by the broader organization

• Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior

• Proactively identify research opportunities that could improve product strategy and user experience

• Advocate for user needs in strategic planning and prioritization discussions

• Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience

• 5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions. Or 3+ years of experience with a Master’s degree.

• A work history in the financial services industry is preferred

• Knowledge of various research methodologies and when to apply them effectively

• Strong cross-functional partnership skills

• Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations

• Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms

• Comfort working in an agile environment and adapting research approaches to support rapid iteration

• Ability to balance strategic research initiatives with tactical needs

• Experience collaborating with data analysts to connect qualitative insights with quantitative metrics

• Willingness to manage parts of ResearchOps and self-serve recruitment

• Proficiency with analytics software like Heap, Posthog, or similar is preferred

• The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
• The opportunity to work in a fast-paced environment with experienced industry leaders
• Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits
• A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot