Ux/Ui Designer

Pay Rate: $80-$86 Per hour Summary: Work Mode: Hybrid out of New York, NY Office 3 days in the office, Tuesday - Thursdays Standard Business Hours (EST) Responsibilities: Use Human-Centered Design to uncover customer needs, insights, and jobs to be done for priority product/audience journeys that solve for root causes and deliver on business goals. Lead, manage, and facilitate cross-functional workshops to align stakeholders around problems, priorities, and key outcomes. Define journey-aligned opportunities and solutions that transform ambiguity into clarity. Create experience strategy deliverables such as journey maps, service blueprints, experience roadmaps, and future state visions to communicate opportunities. Use storytelling and visualization to drive data-driven decisions and tactics. Develop executable roadmaps and experience principles that guide teams from strategy through delivery. Collaborate with marketing, product, technology, and other key partners to drive experience strategy implementation, measurement, and continuous improvement. Partner on experience strategy practices and rituals, as a key contributor and team player. Requirements: Portfolio required with design/experience strategy or service design project examples. 4-6 years of experience applying human-centered design, service design, or design strategy methods, frameworks, and processes in a professional setting. Proven experience leading discovery, synthesis, ideation, prioritization, and validation of opportunities and solutions. Proven ability in crafting end-to-end journey maps, service blueprints, and future state visions. Demonstrated experience in using design, business, and innovation tools. Strong leadership, stakeholder engagement, and workshop facilitation skills to influence alignment and change management across large, matrixed teams. Preferred Skills: Bachelor’s degree preferred. Background in experience strategy, design consulting, or in-house design strategy teams. Experience solving for digital experiences (portals, websites, apps, and chats). Exposure to B2B, B2C, D2C, or financial services environments. Proficiency with creative, whiteboarding, and collaboration tools (Figma, Miro, Microsoft, and Adobe Creative Suite). Experience working in or with large organizations.