Veterinary Receptionist

Londonderry Animal Hospital is hiring a part-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide our patients with high-quality, compassionate medical care, expect to be supported in your work and home life with:

• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.

Salary: $16.50 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a part-time position averaging 20 hours per week.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Londonderry Animal Hospital

Londonderry Animal Hospital, located in Middletown, PA, provides comprehensive veterinary care, treating pets as part of the family. They offer a wide range of services, from routine wellness exams to more specialized care, ensuring pets receive the best treatment. With a dedicated and experienced team, the hospital focuses on high-quality care in a welcoming environment, emphasizing the health and well-being of pets while fostering strong client relationships.