VP, Salesforce Platform Lead

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a VP, Salesforce Platform Lead to their growing team in Maitland, Florida. This is a full-time, hybrid role.

Role Summary:

We are seeking a VP, Salesforce Platform Lead to lead the strategy, design, and execution of key digital insurance products, such as sales and client servicing tools. This individual will play a critical role in delivering intuitive, secure, and scalable digital solutions across the insurance ecosystem.

Key Responsibilities:

• Product Strategy & Roadmap

Define and manage product roadmaps based on customer insights, analytics, business goals, and technology capabilities.

• Product Lifecycle Management

Lead the full product lifecycle: requirements gathering, user story creation, journey mapping, sprint planning, testing, and release management.

• Performance Measurement

Establish key performance indicators (KPIs) and monitor product adoption, usage, and impact; adjust product plans accordingly.

• Cross-Functional Delivery

Partner closely with teams across technology, operations, marketing, risk, compliance, and client services to ensure successful delivery.

• Vendor Management

Serve as a liaison with digital vendors and solution providers to manage integrations, product enhancements, and service-level expectations.

• End-User Support & Training

Support system configuration, documentation, and training efforts; assist with triage and resolution of platform issues or feedback.

• Security & Compliance Alignment

Ensure digital solutions meet regulatory, security, and accessibility standards.

Required Qualifications:

• 5+ years of product management or related experience in insurance or related industries, ideally with digital tools supporting policyholder onboarding, agent servicing, or claims workflows.
• Demonstrated success managing digital products using Agile or hybrid methodologies.
• Experience developing user stories, managing sprint cycles, and collaborating with technical and non-technical teams.
• Strong understanding of customer experience design and data-driven decision-making.
• Proficiency with tools such as Salesforce, Microsoft DevOps, Smartsheet, Google Analytics, and/or Excel.
• Excellent verbal and written communication skills.
• Bachelor's degree in business, computer science, design, or a related field (or equivalent experience).

Preferred Qualifications:

• Familiarity with CRM platforms used in insurance (e.g., Salesforce & OmniStudio).
• Salesforce Administrator Certification is a plus.
• Exposure to campaign personalization, digital engagement tools, or AI-driven user experiences.