Claims Assistant

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Claims Assistant to their C&H Agency team in Fairfield, NJ.

Job Summary:

The Claims Assistant serves as the primary liaison between insureds and carriers, overseeing all phases of the claims process from initial reporting through closure. This role ensures timely, accurate, and ethical resolution of claims while maintaining strong relationships with clients, carriers, and internal teams.

Key Responsibilities:

• Act as the main point of contact between insureds and carriers throughout the claims lifecycle.
• Review insurance policies to determine coverage and assess claim validity.
• Coordinate repairs with approved vendors, including mechanics and repair shops.
• Facilitate medical treatment arrangements for claimants when applicable.
• Analyze documentation such as police reports, medical records, and other evidence to support claim decisions.
• Collaborate with account representatives to provide claims information relevant to policy renewals.
• Identify and implement solutions to achieve fair, ethical, and financially sound outcomes.

Qualifications:

• Working knowledge of insurance policies and claims processes.
• Strong verbal and written communication skills for interacting with claimants, witnesses, and legal representatives.
• Excellent time-management skills to handle time-sensitive tasks effectively.
• High attention to detail and accuracy in documentation and analysis.
• Strong problem-solving and critical-thinking abilities.
• Ability to build and maintain positive relationships with insureds, carriers, and other stakeholders.
• Proficiency in claims management systems and Microsoft Office Suite.