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Walmart logoPosted today

(USA) Manager, Marketplace Strategic Initiatives – Resold (Customer Experience)

WalmartBentonville, Arkansas
Position Summary... What you'll do... What you'll do… The Manager, Strategic Initiatives will drive the customer-facing strategy, insights, and experience improvements for the Resold at Walmart program - one of the most innovative and rapidly growing focus areas within Walmart Marketplace. As part of the Central Strategic Initiatives team, you will shape cross-category customer programs and experience frameworks that elevate how customers discover, shop, evaluate, and trust Resold inventory across the marketplace. This role owns and optimizes critical customer-facing levers including ratings & reviews, site experience and merchandising inputs, SEO and discoverability, customer feedback and surveys, GTM planning, event strategy, fraud & risk mitigation, and promotional programs. You’ll collaborate closely with Product, Site, Analytics, Trust & Safety, Marketing, Seller Performance, and leadership teams to drive scalable, customer-centric improvements across all categories participating in the Resold program. If you are customer-obsessed, energized by building new capabilities, and eager to influence strategy - this role is for you. Main Roles & Responsibilities Customer Experience Strategy Lead the development and execution of customer experience strategies supporting the Resold program across all categories. Identify friction points and white-space opportunities impacting customer trust, conversion, and satisfaction. Experience Insights, Feedback & Optimization Own customer feedback mechanisms including surveys, sentiment, and R&R insights to surface critical experience gaps. Translate insights into actionable recommendations; partner cross-functionally to prioritize and implement improvements. SEO, Discoverability & Site Experience Partner with Site, Product, and Merchandising to enhance search relevance, browse quality, SEO, and discoverability for Resold listings. Improve content quality, taxonomy alignment, and SKU presentation to drive customer confidence and engagement. GTM, Events & Customer Communications Develop go-to-market plans and customer-facing narratives for new features, events, and Resold experience updates. Work with Marketing and Comms to drive awareness, participation, and improved customer engagement. Fraud, Risk & Trust Enablement Partner with Trust & Safety, Fraud, and Compliance to identify emerging risks and implement processes that protect customers and maintain program integrity. Cross-Functional Leadership & Stakeholder Alignment Act as the connective tissue across Product, Analytics, Operations, Seller teams, and Marketplace leadership to ensure customer considerations are embedded in all Resold initiatives. Manage progress, track KPIs, prepare communications, and ensure alignment across Strategic Initiatives and partner teams. Ownership of Customer KPIs Own metrics related to customer satisfaction, conversion, discoverability, quality perceptions , and experience health for Resold. Monitor trends and proactively address issues before they impact customer trust or marketplace performance. You’ll sweep us off our feet if… You have marketplace or ecommerce experience and understand the nuances of customer experience in dynamic, multi-seller environments. You turn insights into strategy and can clearly articulate customer needs to cross-functional teams. You’re highly analytical and comfortable using data to make decisions and size opportunities. You can independently manage complex programs and drive to outcomes using project management best practices. You build strong relationships and influence teams without formal authority. You maintain structure, organization, and high standards in fast-moving environments. You take ownership, operate with urgency, and are energized by ambiguity and problem-solving. You’ve worked through organizational transformation and know how to drive adoption and make change stick . You’ll make an impact by… Developing Customer Strategies for New Initiatives Create business cases, articulate customer insights, and shape experience frameworks that position Resold as a trusted and differentiated offering. Optimizing and Scaling Existing Customer Experience Programs Embed customer experience KPIs into Marketplace analytics and reporting; identify opportunities to elevate listing quality, discoverability, and trust signals. Driving Compelling Customer GTM Moments Partner with cross-functional teams to build and launch customer-facing events, promotions, and programs that strengthen the Resold value proposition. Operating With Excellence Set the bar for data-driven decisions, stakeholder collaboration, and clear communication. Champion customer-centric thinking within the Strategic Initiatives team and across the Marketplace organization. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . Bentonville, Arkansas US-09401: The annual salary range for this position is $70,000.00 - $130,000.00 San Bruno, California US-08848: The annual salary range for this position is $91,000.00 - $169,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in business or related area and 2 years’ experience in business management, marketing, omnichannel merchandising, or related area.Option 2: 4 years’ experience in business management, marketing, omnichannel merchandising, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Business Management, Marketing, Omnichannel Merchandising, or related area Primary Location... 702 Sw 8Th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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Floor & Decor logoPosted today

Connected Customer Supervisor

Floor & DecorMobile, Alabama
Purpose: The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. Successful connected customer supervisors are: Team builders Customer service champions Detail oriented and highly organized Excellent communication and listening skills Minimum Eligibility Requirements: Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience High school diploma and/or GED Minimum of (2) years of computer experience in a work environment Essential Job Functions: Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out) Lead inventory management and accuracy throughout the store Process customer refunds and exchanges according to established guidelines Oversee signage updates and price changes for store SKU’s Assist customers with product selection and answer product related questions Partner with management to determine which products need SKUs, price changes and need to be returned Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system Review shipping and receiving documents for accuracy Audit reports including inventory control, return of sale, and void reports Monitor incoming and outgoing trucks logs Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station Return products to the correct in store location after customer merchandise returns Clean and stock products according to Floor & Decor’s standards Point of contact for e-commerce team members to contact regarding inventory availability in the store Responsible for supervising inventory movement within the store Available to open and/or close store in an effective manner This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time. Benefits offered Based on eligibility our associates may opt into benefits coverage. 401k Bonus opportunities at every level W orking Conditions (travel & environment) While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Potential car travel to other stores for support Flexible hours to fit around your schedule On the job training Opportunity for advancement Our people are our most important asset and we pride ourselves in teamwork Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture. Physical/Sensory Requirements Ability to lift 25 pounds or more on a consistent basis. Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours Monday- Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday- Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program 80 hrs. annualized paid vacation (full-time associates) 4 paid holidays per year (full-time hourly store associates only) 1 paid personal holiday of associate’s choice and Volunteer Time Off program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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Jobgether logoPosted today

Sr Snowflake Data Architect - REMOTE

JobgetherKansas, Kansas
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Snowflake Data Architect - REMOTE. In this role, you will significantly impact the design and implementation of scalable data architecture solutions that foster innovation and data-driven decision-making across various business functions. You will work in a dynamic environment, closely collaborating with cross-functional teams to translate complex business needs into effective technical designs. By architecting modern data ecosystems, you will contribute to shaping the future of data utilization within the organization. Your expertise in Snowflake and emerging data platforms will be crucial for driving enterprise-wide strategies and optimizing data solutions. Accountabilities Architect and implement scalable, secure, and high-performance data solutions using Snowflake. Design and maintain robust data models, ELT/ETL pipelines, and data integration frameworks. Collaborate cross-functionally with data engineers, analysts, and business stakeholders to translate business needs into technical designs. Optimize Snowflake usage for performance, cost efficiency, and scalability. Lead data migration initiatives from legacy systems to Snowflake. Coordinate with the Data Governance team to ensure data quality, lineage, documentation, and compliance. Monitor, troubleshoot, and resolve data issues to ensure availability, reliability, and accuracy across platforms. Requirements 5+ years of proven expertise in Snowflake architecture, development, and administration. Experience in Microsoft Fabric or equivalent and Lakehouse architecture in unified analytics is strongly preferred. Strong proficiency in data warehouse architecture and lifecycle management. Extensive experience in data modeling and designing scalable data warehouses. Hands-on experience with ELT/ETL tools and workflow automation (e.g., dbt, Matillion, Airflow) is preferred. Experience with CI/CD processes and DevOps practices in data environments. Experience integrating data from platforms like Salesforce and Workday. Exposure to non-relational databases and modern data structures (e.g., MongoDB, NoSQL). Strong interpersonal and communication skills with the ability to work cross-functionally with various groups. Benefits Work with cutting-edge tools in a cloud-native environment. Influence enterprise-wide data strategy and architecture. Join a collaborative, high-impact team with a strong culture of innovation. Competitive compensation and benefits, including health insurance and retirement savings plan. Opportunities for career growth and development. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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