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Customer Service Specialist I, B2B & B2C (Onsite - 5 days per week in Austin, TX) Overview: The Customer Service Specialist I, B2B & B2C will deliver high-quality customer service, going above and beyond to build trust, support and loyalty to our platform. This role is responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives. The impact you'll make: Good written and verbal communication skills, bilingual a plus Provide clear, professional, & friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps Assess content against Weedmaps policies Identify and take action against all reviews/forum posts that require moderation Provide detailed notes on each customer interaction Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays. Participate in User Acceptance Testing, reporting defects Identify and share enhancement requests from clients Follow all standard operating procedures What you've accomplished: 1+ years of experience in customer service supporting B2B clients Good communication skills, both written and verbal Efficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills Bonus points: Experience with Salesforce A passion for the cannabis industry Account Management Experience Bilingual written and verbal (Spanish) Experience with Jira, or other ticketing systems Experience with Gmail & Google Suite Technical aptitude with respect to SaaS products a plus The base pay range for this position is $20.17 - $22.12 per hour 2026 US Benefits for Full Time, Regular Employees: Physical Health (Medical, Dental & Vision) 100% employer-paid premium for employees Up to 80% coverage for dependents Company HSA contribution with the High Deductible Health Plan 401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution) Basic Life, Voluntary Life and AD&D Insurance options Supplemental, voluntary benefits Student Loan Repayment/529 Education Savings with a monthly company contribution FSA (Medical, Dependent, Transit and Parking) Voluntary Life and AD&D Insurance Critical Illness Insurance Accident Insurance Short- and Long-term Disability Insurance Pet Insurance Identity theft protection Legal access to a network of attorneys PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown) Paid parental leave Why Work at Weedmaps? Life at Weedmaps means innovation and heart. Come join us if you care about the plant, the people who love it, and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed, and the community that supports it. You too can have a hand in shaping the industry’s future; ready to roll with us? See how we’ve grown—our journey, leadership team, and what’s next at Weedmaps.com/corporate About Weedmaps: Founded in 2008, we’ve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U.S. and worldwide. “Freedom to choose. Freedom to access. Freedom to enjoy.” Notice to prospective Weedmaps job applicants: Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following: Our recruiters will always communicate with candidates through an @ weedmaps.com email address. CORRECT: jlebowski@weedmaps.com INCORRECT: jlebowski@gmail.com Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps. If you are interested in a role at Weedmaps, please apply through our established channels. Weedmaps Careers Page or LinkedIn If you are unsure if a communication is legitimate, please contact our recruitment team at talentops@weedmaps.com and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us! Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations at weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.

Data Entry Associate, Temporary (Onsite - 5 days per week in Austin, TX) Overview: This role will focus on Weedmaps menu curation by linking retailers’ custom menu items to brand catalog products at a high velocity while maintaining accuracy is the primary objective. Data entry associates are expected to learn to distinguish cannabis products available across all regional markets. This role will operate in a high-volume queue based environment, and will adapt quickly to change, while maintaining a positive attitude. The impact you'll make: Interpret and process cannabis related product information on Weedmaps listings Manage multiple data sources to inform accurate decisions Observe and report inconsistencies in menu data that may create a poor customer experience Collaborate with teammates to resolve questions and remove obstacles Adhere to data security best practice and maintain confidentiality of internal information Review, interpret and enter data electronically with high degree of detail & accuracy Follow a Curator's Standard Operating Procedures and report out daily progress Identify and communicate suggested process improvements to increase efficiencies in workflow Take direction from management and pivot quickly when priorities shift What you've accomplished: High school diploma or equivalent 1 year of data entry experience in sales, customer support, or other high-volume operational teams in a queue environment Demonstrated ability to communicate and present with diverse range of stakeholders Quality minded; motivated to seek out errors and inquire during discrepancies Strong time management, organization, and attention to detail Ability to operate at an accelerated, iterative pace in a dynamic environment, while adhering to strict deadlines Ability to work continuously on WM's various online platforms Experience in G-Suite (Docs, Sheets) or Microsoft Office (Word, Excel) Experience with great attention to detail, having worked in a role that requires inputting information correctly Familiarity with or interest digital media, sales, and operations Experience in performing against daily productivity goals Self starting mentality and willingness to take initiative in delivering team goals Bonus points: Previous cannabis industry experience/knowledge of cannabis industry, brands and products Previous experience as a budtender or similar role Familiarity with Salesforce Experience with Tableau or similar data visualization tools The base pay range for this position is $18.50 - $21.00 per hour 2026 Benefits for Full-Time, Temporary Employees: Medical, Dental & Vision benefits: Employee - employer paid premium 100% For plans that offer coverage to your dependents, you pay a small contribution Paid sick time eligibility 401(k) eligibility after 1 year of service to the company Why Work at Weedmaps? Life at Weedmaps means innovation and heart. Come join us if you care about the plant, the people who love it, and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed, and the community that supports it. You too can have a hand in shaping the industry’s future; ready to roll with us? See how we’ve grown—our journey, leadership team, and what’s next at Weedmaps.com/corporate About Weedmaps: Founded in 2008, we’ve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U.S. and worldwide. “Freedom to choose. Freedom to access. Freedom to enjoy.” Notice to prospective Weedmaps job applicants: Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following: Our recruiters will always communicate with candidates through an @ weedmaps.com email address. CORRECT: jlebowski@weedmaps.com INCORRECT: jlebowski@gmail.com Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps. If you are interested in a role at Weedmaps, please apply through our established channels. Weedmaps Careers Page or LinkedIn If you are unsure if a communication is legitimate, please contact our recruitment team at talentops@weedmaps.com and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us! Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations at weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.

Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: BigID Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) DUNS 100 Best Tech Companies to Work for Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards 2024 Inc. 5000 list for the 4th consecutive year! Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. Who we seek: We’re looking for a Sr Customer Success Manager to join our growing team to cover our West region. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. This role reports to a Manager, Customer Success. What you’ll do: Deploy Standardized Engagement Models: Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams. Promote Process & Best Practice Optimizations: Promote best practices, deploy playbooks, and processes to ensure consistency and scalability of BigID offerings, Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health. Customer Retention & Growth: Partners with customers to understand their business objectives, identifying opportunities and aligning BigID products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where BigID can provide added value to maximize retention and minimize churn. Customer Relationship Management: Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, using partnerships with other account team leaders leading orchestration across internal/external stakeholders. Develops a trusted advisory role with customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer. Risk Mitigation: Proactively identifies, monitors, and mitigates actual and potential blockers related to contract entitlements and mobilizes resources to address actual and potential blockers to ensure delivery of key outcomes related to customer retention and growth. What you’ll bring: 5+ years in Customer Success managing a portfolio of large enterprise accounts. Background in big data, privacy, data governance, or information security as either customer or vendor (ability to consult and lead customers a strong plus). Proven experience working in the West for at least 3 years. Fluency in English is required. Demonstrated ability to address customer needs and provide appropriate best practices. Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell. Deep understanding of value drivers in recurring revenue business models. Familiarity with on-premise and/or cloud data landscape. Outstanding interpersonal communication, customer relationship, and executive presentation skills. Excellent organization skills and ability to multitask in a fast-paced startup environment. Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment. BS/BA degree. Our Values: We look for people who embody our values - Care, Do,Try & Shine. Care - We care about our customers and each other Do - We do what it takes to make a positive impact Try - We try our best and we don’t give up Shine - We shine and make it our mission to always stand out The annual base salary range is $130,000 - $155,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. BigBenefits: 💻 Work from home with a global remote-first community 🏆 Global Culture Corner 🏝️ Flexible PTO and Quarterly Volunteer Days 💸 Equity Participation 🏥 100% employer-covered medical, dental, and vision options available to you 🐶 Additional insurance benefits like pet insurance and legal assistance 📚 Learning & Development Opportunities 💰 Fidelity Employer Sponsored 401K 📣 Robust DEI Program with several vibrant ERG communities 🍼 Paid Parental Leave #LI-Remote #LI-YD1 We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here . Job Candidate Privacy Notice Must be able to exercise independent judgment with little or no oversight. BigID is an E-Verify Participant.

At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands. Role Description Jungle Scout is seeking a driven and customer-obsessed Customer Success Manager to support a portfolio of some of the world’s most promising emerging brands. This is a full-time, on-site role in Chicago focused on managing a high-volume book of business—typically 40–60 accounts—while driving renewals, adoption, and long-term value. In this scaled CSM role, you’ll balance strategic relationship management with operational excellence, proactively engaging customers, identifying risk and growth opportunities, and ensuring clients consistently realize ROI from Jungle Scout’s platform. You’ll partner closely with Sales, Support, Product, and Marketing to deliver an exceptional customer experience at scale. What You’ll Do Manage and nurture a portfolio of 40–60 customer accounts with a focus on retention and renewals Serve as the primary post-sale contact, building trusted relationships with ecommerce leaders and operators Drive product adoption and value realization through regular touchpoints, enablement sessions, and best-practice guidance Proactively identify churn risk and expansion opportunities using customer usage data and insights Analyze customer feedback and performance metrics to inform engagement strategies and internal improvements Partner cross-functionally with Sales, Support, Product, and Marketing to resolve issues and enhance the customer journey Advocate for customers internally while helping shape scalable success programs Maintain accurate records, health scores, and renewal forecasts in CRM and customer success platforms What We’re Looking For Experience in Customer Success, Account Management, or Client Services in a high-volume or scaled model Proven ability to drive customer satisfaction, retention, and renewal outcomes Strong relationship-building skills with a consultative approach Analytical mindset with the ability to interpret customer data and uncover actionable insights Excellent communication, presentation, and problem-solving skills Highly organized, proactive, and comfortable managing competing priorities in a fast-paced environment Ability to collaborate effectively with cross-functional teams Experience in ecommerce, SaaS, or technology preferred Bachelor’s degree in Business, Marketing, or a related field Note: The one constant in our evolving, dynamic environment is change. Needless to say, you’ll never get bored ;) The responsibilities listed above are our needs today but we are keeping future needs & opportunities in mind when hiring for this position. We value adaptability and a growth mindset in team members. Although it’s not promised, the successful candidate should be prepared for the possibility that their role may evolve over time as our business strategies and priorities change. What you’ll get: 💥 The BEST team . You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun. 💥 A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training. 💥 Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers. 💥 Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity. 💥 Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering. 💥 Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees. 💥 Paid Parental Leave Policy . Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family. About Jungle Scout Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their e commerce businesses. The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub in Chicago, IL. We prioritize Diversity, Equity, and Inclusion At Jungle Scout, we recognize the value of different experiences, backgrounds and cultures. We hire intentionally, with this in mind. Jungle Scout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to start date.

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market. Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf. At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. About the Opportunity Salsify is seeking a Service Desk Specialist to work in our Boston office. The successful candidate will demonstrate strong learning agility and a desire to grow in a customer-centric environment. This person should be a self-starter, be able to work with varying levels of seniority within the IT organization, and have a strong bias toward continuous improvement. Salsify uses best-in-class equipment and software. As the company continues to grow rapidly, this person will play a key role in helping us scale effectively. Salsify loves a good success story, and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and our mission is empowerment. Our hiring process involves recognizing all facets of motivation, drive, success, and passion. If you have an interest in this role or any other, please do not hesitate to apply. How You'll Make an Impact: Lead the resolution of complex technical issues and escalations from end-users, encompassing advanced troubleshooting of computer systems, network connectivity, enterprise applications, and hardware; Act as a primary point of contact for advanced user inquiries, providing clear, concise, and professional guidance while documenting solutions for the knowledge base. Mentor junior service desk staff on best practices for user interaction and problem resolution; Collaborate extensively with cross-functional IT teams (e.g., Network, Security, Systems Administration) on significant IT projects, including large-scale hardware/software deployments, network infrastructure upgrades, and system migrations, ensuring minimal disruption to business operations; Install or replace computer peripherals for users; Diagnose and resolve advanced network issues, including complex wireless connectivity problems and print server configurations, identifying root causes and implementing preventative measures; Take ownership of assigned IT projects from inception to completion, managing scope, timelines, and communication with stakeholders, while actively contributing to project planning and execution; Develop and maintain comprehensive documentation for IT processes, procedures, and troubleshooting guides, contributing significantly to the IT knowledge base to empower both end-users and the service desk team; Provide support with in-office meetings and events; You'll Enjoy This Role If You Have: Demonstrated ability to manage multiple priorities and complex tasks effectively; Exceptional organizational and time-management skills, with a proven ability to independently prioritize and manage a high volume of complex technical requests and projects; Strong aptitude for quickly mastering new and emerging technologies, with a continuous learning mindset to stay current with industry trends and best practices; 2-3+ years of hands-on experience supporting a predominantly Mac environment, including advanced macOS troubleshooting and management tools; Proficient experience supporting Windows operating systems (Windows 10/11) and related hardware, including advanced troubleshooting and deployment methods; In-depth knowledge and hands-on experience with OS imaging, deployment, configuration management (e.g., Jamf Pro for Mac, Jumpcloud for Windows), and robust patching strategies across mixed environments; Demonstrated proficiency and administrative experience with a significant number of the following enterprise applications and systems: Google Workspace Administration, JAMF Pro, Atlassian Jira Service Management/Jira Software/Confluence, Slack, Zoom (including Zoom Rooms administration), LastPass, Jumpcloud, and Meraki Networks; Coursework in IT or a related field or an equivalent combination of skills and experience; Extensive experience with the setup, configuration, and advanced troubleshooting of Audio/Visual equipment, specifically integrating with and managing Zoom Rooms and Zoom Digital Signage solutions; Proven experience in creating and managing comprehensive IT documentation and contributing to knowledge base systems; Prior experience providing IT support within a rapidly growing global organization, understanding the nuances of remote support and international time zones; Demonstrated experience with IT asset lifecycle management, including procurement, deployment, inventory tracking, and disposal, ideally using an automated asset management system; This position is a full time position based out of our Boston Office. At Salsify, we maintain 3 core principles as part of our Compensation Philosophy : We pay market rates, which are competitive and equitable We pay based on performance and proficiency, not tenure We adjust proactively; when the market moves, we do too The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data. US National Pay Range $70,125 — $82,500 USD Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you! A member of Talent ' talent@salsify.com ' will be reaching out about next steps if we would like to move forward. Salsify’s mission is to empower brand manufacturers to win on the digital shelf. Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards. We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you! As part of the hiring process, we may be conducting reference checks with your provided contacts. Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application. An Inclusive Place To Work Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Accommodations Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com . We take your security seriously. When applying for a position with us, please be aware of the following: Official Communication Channels All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels. Verify Job Postings Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening. Secure Application Process We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process. No Payments Ever Required Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam. Personal Information Requests Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.

ABOUT THIS POSITION As a Sr Customer Experience (CX) Advisor , you will ensure that student and the internal team needs are met in a timely, high quality manner with a Student-First approach. Like the rest of the Customer Experience Team, you’ll exhibit grit when faced with high-pressure, dynamic situations while staying calm and collected with a ridiculously positive attitude. You understand how customer support contributes to the overall success of Aceable and are driven to help others succeed. You’ll report to the Supervisor, CX or Sr Manager, CX and support the needs and growth of both our students and our CX team members. This role is office-based in San Marcos, CA. WHAT YOU’LL DO Work part time in-office in San Marcos, CA ( Weekdays ): Conducting the CA TVS audit process, as needed Interfacing directly with DMV auditors or investigators Conducting state agency and client audits, as needed Providing back-up fulfillment printing for Houston, TX location Assisting students if they show up in person at the office Handle contacts (Calls, Chats, Emails, Messaging, or Social Media queues) from customers, including Tier II escalations, with empathy and understanding Provide daily operations support, including printing certificates, reporting student completion data to courts or agencies, and processing student requests (such as certificates, completion data resubmissions, and express delivery) Provide excellent customer service as the liaison between the courts, auditors, and Aceable Manage the re-issuance of certificates for students needing original (non-digital) copies Maintain certificate stock inventory Collect and organize student feedback or product bugs to share with the CX management team and other stakeholders in the company; participate in feedback sessions with Product and LX to discuss student feedback and new products Understand and research system errors, and assist the team in quickly resolving issues Contribute ideas and insights and complete projects that enhance the output of the team and strengthen support for our customers (e.g. assisting with training new team members, creating resources/guides) and enhance the customer experience Develop authentic and strong relationships with our awesome Aceable community members through proactive outreaches and stellar, responsive communication Understand a minimum of 3 brands, with a speciality in a single vertical, brand, channel; swiftly move back and forth and uptrain on new products WHAT YOU’LL NEED CA Office requirement | This role is part time, office-based and will have limited work from home ability 3+ years of customer service experience Ability to exercise independent judgment and employ critical-thinking and problem-solving skills Time management skills and an eye for prioritization necessary to balance role responsibilities Comfort to fly solo and sometimes work independently on projects and initiatives Initiative and self-awareness – don’t wait for others to notice a challenge or gap; know a good idea when you see one and know how to recommend a solution for the problem Growth mentality – be able to give and receive redirecting and affirming feedback using the Aceable Feedback Loop Ability to seek out knowledge or help when needed Punctuality – commitment to arrive on time for your scheduled shifts and be a role model to the team Flexibility – we’re at a critical stage of the company, and we all wear many different hats ABOUT ACEABLE Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification. After launching our first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month! Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible. ABOUT THE CUSTOMER EXPERIENCE TEAM The Aceable Customer Experience Team is the first point of contact for our students. We are a creative, problem-solving, and results-driven team who deliver excellent customer service through thorough and clear resolutions for every student. We have a passion for pursuing growth through training, coaching, and learning new skills. ACEABLE PERKS Join one of San Marcos' and Austin's Best Places to Work in 2024-2026 Competitive total rewards (base salary + bonus/stock options, if applicable) 401k match Generous paid time off programs Weekly lunch, a fully stocked fridge, and plentiful snacks Company events and activities (holiday events, happy hours, volunteering) #PursueGrowth Reimbursement ($250 per year for part-time employees) Free Roadside Assistance subscription Passionate teammates excited to help you succeed and learn At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don't think you meet every qualification listed, we'd love to review your application! Annual Part time Salary Range $19,000.00 - $22,000.00

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Experimentation Platform team at Robinhood builds the systems and infrastructure that power our company-wide experimentation efforts. Our mission is to enable rapid, trustworthy, and statistically sound experimentation at scale, empowering teams to learn quickly and make confident decisions. The team’s work has a direct impact on product velocity and business outcomes, driving a culture of data-informed innovation across Robinhood. As a Staff Data Scientist on the Experimentation Platform team, you will play a key role in shaping the statistical foundations of our experimentation systems. You'll collaborate closely with engineering, product, and data teams to advance best practices in A/B testing, improve experiment velocity, and build capabilities that help Robinhood scale experimentation effectively. This is a high-impact role with the opportunity to define how we learn and iterate across our products. This role is based in our Menlo Park office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Evaluate current experimentation practices across Robinhood and identify areas for improvement. Enhance statistical methodologies underpinning the experimentation platform, including A/B testing and advanced techniques. Partner with engineering to build scalable tools and infrastructure for experimentation. Develop and evangelize best practices for experimentation across cross-functional teams. Consult with data science and product teams to ensure rigorous experimental design and interpretation. Contribute to roadmap planning by identifying high-leverage opportunities for platform development. What you bring Master’s or PhD in a quantitative field (e.g., statistics, economics, mathematics, engineering, natural sciences). 6+ years of experience with A/B testing, causal inference, experimental design, and statistical analysis in a tech environment. Deep expertise in statistical methods such as multivariate testing, adaptive experimentation, bayesian inference and machine learning techniques. Proficiency in Python or R for data analysis and experimentation workflows. Strong communication skills, a collaborative mindset, and a proactive approach to problem-solving. Experience contributing to or building experimentation tooling is a plus. What we offer Challenging, high-impact work to grow your career Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $217,000 — $255,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $191,000 — $224,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $170,000 — $199,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Data Governance team’s mission is to protect and responsibly manage customer data across Robinhood, ensuring trust, transparency, and compliance in every data flow. We enable safe and compliant use of data across AI/ML systems and core infrastructure, embedding privacy and governance into how products are built. As regulatory expectations evolve and AI innovation accelerates, the team plays a critical role in advancing Robinhood’s responsible AI roadmap and supporting global growth. As a Software Engineer on this team, you’ll develop backend systems that monitor and govern how data is used across our platform. You’ll work on high-impact initiatives like GDPR readiness, AI/ML governance, and cross-functional enforcement of data compliance. This is a critical role, enabling safe AI innovation at Robinhood! This role is based in our Bellevue, WA office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Design and build backend services and automation frameworks that instrument, govern, and enforce data usage, retention, and access policies across Robinhood’s online and analytical systems. Partner with AI/ML, Risk, and Privacy teams to operationalize governance and compliance in emerging AI systems, including ML Models and Agentic AI workflows Enable governance Robinhood’s offline analytical systems and new data infrastructure workflows Build internal tools and automation that strengthen our enterprise data governance posture by enabling auditability, data integrity, and privacy respecting design across our infrastructure Own end-to-end delivery of governance solutions from design and prototyping to production deployment driving measurable impact in data reliability, compliance readiness, and trust What you bring Strong coding and problem-solving skills with proficiency in Python or Go (or similar languages) Experience with server-side frameworks such as Django or GoLang Familiarity with Kubernetes, AWS, and cloud-native development Excellent communication skills with a proven ability to work cross-functionally Curiosity and drive to navigate complex systems, regulatory requirements, and fast-changing technology What we offer Challenging, high-impact work to grow your career. Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $166,000 — $195,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $147,000 — $172,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $130,000 — $152,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood is a metrics driven company and data is foundational to all key decisions from growth strategy to product optimization to our day-to-day operations. We are looking for a Senior Data Engineer to build and maintain foundational datasets that will allow us to reliably and efficiently power decision making at Robinhood. These datasets include application events, database snapshots, and the derived datasets that describe and track Robinhood's key metrics across all products. You’ll partner closely with engineers, data scientists and business teams to power analytics, experimentation, and machine learning use cases. We are a fast-paced team in a fast growing company and this is a unique opportunity to help lay the foundation for reliable, impactful, data-driven decisions across the company for years to come. This role is based in our Menlo Park, CA office, with in-person attendance expected at least 3 days per week. What you’ll do Help define and build key datasets across all Robinhood product areas. Lead the evolution of these datasets as use cases grow. Build scalable data pipelines using Python, Spark and Airflow to move data from different applications into our data lake. Partner with upstream engineering teams to enhance data generation patterns. Partner with data consumers across Robinhood to understand consumption patterns and design intuitive data models. Ideate and contribute to shared data engineering tooling and standards. Define and promote data engineering best practices across the company. What you bring 5+ years of professional experience building end-to-end data pipelines Hands-on software engineering experience, with the ability to write production-level code in Python for user-facing applications, services, or systems (not just data scripting or automation). Expert at building and maintaining large-scale data pipelines using open source frameworks (Spark, Flink, etc) Strong SQL (Presto, Spark SQL, etc) skills. Experience solving problems across the data stack (Data Infrastructure, Analytics and Visualization platforms) Expert collaborator with the ability to democratize data through actionable insights and solutions. What we offer Market competitive and pay equity-focused compensation structure 100% paid health insurance for employees with 90% coverage for dependents Annual lifestyle wallet for personal wellness, learning and development, and more! Lifetime maximum benefit for family forming and fertility benefits Dedicated mental health support for employees and eligible dependents Generous time away including company holidays, paid time off, sick time, parental leave, and more! Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $196,000 — $230,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $172,000 — $202,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $153,000 — $179,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.