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About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As a Senior Strategy & Operations Manager, Customer Strategy, you will play a critical role in supporting and driving our strategic shift towards serving new customer segments. You will be responsible for helping to understand and accelerate our short and long-term customer growth by analyzing target segments, identifying requirements to win new customers, and ensuring operational execution supports our goals. You will collaborate cross-functionally to align on customer strategy, ensure our GTM efforts are coordinated to deliver on our goals, and ensure a seamless journey for our evolving customer base. You will report to the Chief Revenue Officer. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays. What You’ll Do Contribute to the development and execution of the roadmap and long-term vision for acquiring and retaining new customer segments Conduct quantitative and qualitative analysis to understand target verticals, customer segments, competitive landscape, and key requirements for winning and serving new customer profiles Collaborate with cross-functional teams including Sales, Marketing, Product and CX to identify operational needs and ensure execution processes are aligned to support strategic customer acquisition and retention goals Analyze the economics, value, and opportunity costs of customer-centric initiatives, providing insights and recommendations on their impact to growth, revenue, and broader business goals Support the design and execution of tests and experiments related to customer acquisition, onboarding, and engagement to prove market fit and accelerate growth in new customer segments What We’re Looking For 7+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment Strong skills in synthesizing data and translating insights into clear, actionable customer strategies; comfort with analytical tools and modeling, and an ability to investigate root causes Intermediate SQL skills required; advanced SQL skills preferred A resourceful and scrappy operator excited to contribute to scaling new customer segments from the ground up, adept at creating clarity in ambiguous problem spaces with minimal oversight Proven ability to work closely with and influence without direct authority across diverse cross-functional teams (e.g., Product, Sales, Marketing, Finance), building strong relationships to achieve shared customer goals Benefits & Perks Flexible PTO Competitive health & dental insurance options, with premiums partially or fully covered by GG Fertility and adoption benefits via Carrot Generous, fully-paid parental leave policy 401k benefit - employees are eligible to contribute starting day 1 of employment Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses Pre-tax commuter benefits Dependent Care FSA Home office support Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year The starting base salary for this role in New York, California, and Washington is between $190,000-$230,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.

Software Engineer - Data Fulfillment Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . This position is based out of our headquarters in the Greater Seattle area. #LI-hybrid Who We Need Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. This Opportunity Patients, doctors and medical researchers deserve to benefit from large scale technological innovations and digital intelligence that have driven progress in office productivity, entertainment, and social networking. We are looking for software engineers excited by the opportunity to improve health care in far-reaching ways. In this role, you will be joining a team tasked with developing a scalable platform and services that enable customers to gain insights through our research platform or develop their own applications while preserving patient privacy. This position requires innovative problem-solving to design high-performance, cost-effective data services capable of handling and de- identifying large-scale datasets. The efficiency and correctness of these services is essential to advancing our mission to save lives with data. We are seeking backend engineers who: Have proven experience building reliable, secure and scalable software solutions using modern cloud-based paradigms. Are quick learners knowing how to iterate and evolve a distributed software solution while carefully balancing the needs of privacy, security and reliability against a changing product landscape. Have knowledge and experience in using and designing distributed systems, data pipelines, APIs. Build simple and effective solutions for complex problems. Can contribute to a positive work environment. Strict adherence to Truveta principles in support of ethical innovation. Willingness to commit to ongoing training on key topics like privacy, ethics, and security. Key Qualifications: 2+ years of experience building production quality software in a team setting 1+ years of experience working on cloud-native platforms (AWS, GCP, Azure) Experience building cloud services or data programming languages like Java, Python, or C# Excellent problem-solving skills BS. or MS. in Computer Science or related field Prior work with any of the following is a plus Containers, Kubernetes Modern DevOps practices like Infrastructure as Code and CI / CD pipelines Implementing Web Services Spark Statistics, health data, and privacy Why Truveta? Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional, and everything in between. Join us as we build an amazing company together. We Offer: Interesting and meaningful work for every career stage Great benefits package Comprehensive benefits with strong medical, dental and vision insurance plans 401K plan Professional development & training opportunities for continuous learning Work/life autonomy via flexible work hours and flexible paid time off Generous parental leave Regular team activities (virtual and in-person) The base pay for this position is $94,000 to $120,000. The pay range reflects the minimum and maximum target. Pay is based on several factors including location and may vary depending on job-related knowledge, skills, and experience. Certain roles are eligible for additional compensation such as incentive pay and stock options. If you are based in California, we encourage you to read this important information for California residents linked here. Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements. Please note that all applicants must be authorized to work in the United States for any employer as we are unable to sponsor work visas or permits (e.g. F-1 OPT, H1-B) at this time. We appreciate your interest in the position and encourage you to explore future opportunities with us.

Healthcare Data Analyst, Data Ecosystem Team Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values . Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required for one week during the year for Truveta Planning Week. For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. This Opportunity As part of the Ecosystem division, the newly formed Healthcare Analytics team is central to delivering on Truveta’s mission by empowering health system clinical and administrative leaders to measure, learn, and improve. We are building exemplary metrics, dashboards, and benchmarks that inspire adoption of Truveta by our member health systems. The Healthcare Analytics team is looking for a Healthcare Data Analyst who thrives at the intersection of EHR data expertise, rigorous analytics qualifications, and collaborative problem solving. You will play a critical role in creating high-quality analytic outputs that health systems can adopt and customize to improve care quality, population health, clinical operations, and financial sustainability, solving consequential problems in healthcare using an EHR database of ~120 million patients (and growing!), while positively impacting patient outcomes. This role is ideal for someone with hands-on experience working with EHR data, strong data wrangling skills, and a passion for turning data into meaningful insight that resonates with clinicians, health system executives, and operational leaders. As a Healthcare Data Analyst , you will have the opportunity to translate complex clinical and claims data into clear, defensible evidence that supports member initiatives in safety, quality, cost reduction, and growth. Responsibilities Develop iconic analytic outputs (studies, dashboards, benchmarks) that demonstrate Truveta’s unique value and inspire members to replicate, customize, and apply insights to address common, high-priority health system challenges. Wrangle large-scale healthcare datasets and build reproducible queries using SQL, R, and/or Python to scope analytic use cases, assess feasibility, and deliver studies and dashboards within agreed timelines, while developing subject matter expertise in Truveta’s proprietary coding language and analytics platform. Engage with clinical, quality, and operational leaders by delivering case studies, interactive demos, and analytic output that showcase Truveta’s differentiated capabilities and highlight how Truveta can impact healthcare’s mission and margin objectives. Collaborate closely with cross-functional teams to validate data quality, investigate issues, and provide feedback that informs Truveta’s product roadmap. Use AI thoughtfully and strategically to spark new ideas and tackle problems. Apply AI to speed feedback loops, test hypotheses, and deliver insights faster, while balancing judgment, creativity, and an awareness of its limitations. Required Skills Undergraduate or graduate (preferred) education in data analysis, clinical informatics, epidemiology, public health, or a related field. Experience working with large relational database consisting of millions of patients' records. Experience building dashboards, benchmarks, or metrics to achieve measurable improvement in health system operations, quality outcomes, or population health. 2+ years of experience wrangling and analyzing EHR data or other real-world data sources using SQL, R and Python. Knowledge of clinical terminologies such as ICD, SNOMED, LOINC, RxNorm, or NDC. A willingness to learn new coding languages including internal proprietary coding language to analyze data and build cohorts. Experience translating healthcare and operational concepts into analytic workflows. Strong communication skills to present insights and results to both technical and non-technical audiences. Ability to learn and adapt quickly in a dynamic start-up environment. Preferred Qualifications These qualifications are preferred but not required, please do not let them stop you from applying for this role. You will likely get the opportunity to learn how to do these more advanced analyses if you don’t already have experience with them. Experience working with unstructured clinical data, natural language processing outputs, or AI/ML tools Knowledge of distributed computing platforms (Spark) and associated data analysis languages (Spark SQL, PySpark, SparkR) Experience building cohort definitions, defining metrics, and interpreting analytic findings Why Truveta? Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. Join us as we build an amazing company together. We Offer: Interesting and meaningful work for every career stage Great benefits package Comprehensive benefits with strong medical, dental and vision insurance plans 401K plan Professional development & training opportunities for continuous learning Work/life autonomy via flexible work hours and flexible paid time off Generous parental leave Regular team activities (virtual and in-person) The base pay for this position is $105,000 to $130,000. The pay range reflects the minimum and maximum target. Pay is based on several factors including location and may vary depending on job-related knowledge, skills, and experience. Certain roles are eligible for additional compensation such as incentive pay and stock options. If you are based in California, we encourage you to read this important information for California residents linked here. Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements. Please note that all applicants must be authorized to work in the United States for any employer as we are unable to sponsor work visas or permits (e.g. F-1 OPT, H1-B) at this time. We appreciate your interest in the position and encourage you to explore future opportunities with us.

Our Mission & Culture At Xealth, we're revolutionizing healthcare by leveraging data and automation to empower care providers (building on EHRs such as Epic and Cerner) to seamlessly prescribe, deliver, and monitor digital health for patients. We are a detail-oriented team, committed to maintaining the highest standards while moving with agility and impact. We are a highly skilled, collaborative, and passionate group, applying our expertise to improve health outcomes for millions. We believe in shared ownership and are looking for a team player who is a self-starter and self-driven to pioneer the next generation of intelligent, automated data insights. This role offers a unique opportunity to join a data engineering team to advance our capabilities with data processing pipelines and our analytics product offering. There is a strong preference for this person to sit in the Seattle office; however, we are open to candidates in other locations within the United States. What You'll Own and Deliver (Responsibilities) As a core member of our data engineering team, you will design, build, and scale the services that power Xealth’s Analytics and Reporting Capabilities. You’ll apply solid computer science fundamentals to solve complex problems in distributed systems, data modeling, and data pipelines. Data Modeling: Execute expert-level Data Modeling and Design, utilizing dimensional modeling and denormalization techniques specifically for analytic workloads. Data Ingestion: Ability to consume and process high-volume bounded and unbounded data, build robust Change Data Capture (CDC) mechanisms, and gather data from API calls and webhooks. Pipeline Design & Orchestration: Design, build, and optimize high-volume, real-time Streaming Data Pipelines utilizing PySpark and Databricks environments. Scalability & Maintenance: Maintain and scale large Data Lake Pipelines, ensuring high performance and cost-efficiency. Unit testing & Quality Assurance: Write comprehensive unit and integration tests for data pipelines to ensure code quality and production reliability. Cross-Functional Collaboration: Partner with product managers and EHR specialists to translate clinical user behaviors into rich, analytical datasets, unlocking critical insights that drive evidence-based improvements in healthcare processes. Technical Leadership: Contribute to code reviews, system design discussions, and technical decisions that raise the engineering bar across the team. Automation and AI in Development: Use AI-assisted coding tools like GitHub Copilot to streamline development, increase quality, and accelerate delivery. The Expertise You'll Bring (Requirements) We’re looking for a data engineer with strong computer science fundamentals. Someone who’s comfortable reasoning about systems, data, and code structure at scale, and who’s excited to apply those skills in healthcare. Core Technical Competencies: Data Engineering Expertise: 5+ years of professional experience building production-grade data pipelines and applications, with expert proficiency in Python, PySpark and SQL. Familiarity with JavaScript would be a plus. You must have solid hands-on experience working with modern massively parallel data processing systems. CS Fundamentals: Deep understanding of algorithms and data structures, with a specific focus on distributed computing principles (concurrency, partitioning, shuffling) necessary for processing large-scale datasets. Optimization & Troubleshooting: Proficient in diagnosing complex failures in distributed processing jobs (e.g., Spark executor errors, memory leaks, data skew) using logs, distributed tracing, and performance metrics. Modern SQL and Non-SQL Database Design: Deep practical knowledge of open table formats, such as Delta Lake. Proficiency with common big data file formats, including Apache Parquet and Apache Avro. Infrastructure as Code (IaC): Experience implementing IaC principles and tools for the automated deployment and management of data pipelines. API & Integration: Hands-on experience designing robust data ingestion frameworks via RESTful APIs and building event-driven architectures for real-time data flow. Cloud & Distributed Systems: Experience designing and scaling cloud-native data platforms and orchestrating data workloads using AWS and Kubernetes. Highly Valued Experience (Nice to Have) Security & Governance: Prior experience in regulated industry with high security requirements. A good working understanding of Data Security principles, particularly regarding Protected Health Information (PHI) and sensitive data governance. Real Time Stream Processing: Expertise building streaming data pipelines, leveraging stream processors such as Apache Kafka and Apache Flink Observability: Experience implementing and utilizing Data Observability tools and practices to monitor data quality, lineage, and pipeline health. Visualization: Experience building dashboards and visualizations to communicate data insights effectively About Xealth Xealth created the leading digital health platform helping health systems deliver connected, personalized care at scale. Embedded in the EHR, it enables clinicians to prescribe, automate, and measure the impact of digital tools--including apps, services, and wearable data--within existing workflows. Now part of Samsung's connected care vision, Xealth enhances decision-making, reduces friction, and supports enterprise-wide digital health strategies. Trusted by more than 500 hospitals and 70+ solution partners, Xealth provides a scalable foundation for delivering connected, personalized, and preventative care--empowering health systems to drive outcomes, engagement, and operational efficiency while advancing digital transformation. Xealth has been named to the World's Best Digital Health Companies list by Newsweek, awarded gold in the Digital Health awards in 2024 and twice in 2023. In 2023 Xealth was also listed as one of BuiltIn's Best Places to Work, and one of Fierce Healthcare's Fierce 15 of 2023. We’re looking for a data engineer with strong computer science fundamentals — someone who’s comfortable reasoning about systems, data, and code structure at scale, and who’s excited to apply those skills in healthcare. Compensation & Benefits: Xealth offers a multi-tiered approach when constructing a highly competitive compensation package. The compensation package would include a base salary, bonus, and a comprehensive suite of benefits. The base salary compensation range for this position is $155,000 - $225,000, depending on geographic market. Paid parental leave. Comprehensive medical, dental, and vision policies. Xealth covers 100% of employee premiums. We also provide Employee Assistance Programs. Xealth provides your laptop and offers a home office stipend. Generous learning & development opportunities for you to grow your skills and career. 401k Match: Xealth offers a dollar-for-dollar match up to 3%. Flexible time off & 10 standardized holidays. $500 yearly fitness stipend to spend on staying active. Xealth is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! The Role As a Customer Success Specialist within Banking, you are responsible for optimizing and enriching the customer experience throughout our customer for life cycle and orchestrating the customer journey through proactive engagement strategies for your assigned portfolio of Customers. You will lead our customers to their desired outcomes and demonstrate the significance of the strategic partnership with Bottomline. Through a consultative approach, you will proactively engage and enable the c ustomer throughout the journey to ensure success and delight. You will work cross functionality to ensure Banking teams are executing to enable c ustomer s uccess. Working closely with Sales, you will identify opportunities to expand business by positioning and recommending additional products, solutions and services that will maximize business value for the Customer. You will measure and monitor the adoption and health of our customers throughout the customer journey. You will be the primary engagement point with the c ustomer for m onthly reviews, as well as resolving challenges and issues. You are at the forefront of activities that will continuously drive increased customer delight and are ultimately responsible for the retention and significant growth for your assigned Customers. This is a remote position, with a strong preference for candidates based in the Eastern Time Zone How you'll contribute: Establish and maintain effective relationships with members of the c ustomer organization and actively work towards becoming a trusted advisor. Execute on monthly reviews. Proactively raise areas of opportunity, as well as solutions to challenges and issues. This will involve many different touchpoints, check-in calls and strategic partnership meetings, largely based on the phase within the stage of the Customer journey. Develop a deep understanding of Banking solutions, including best practices for each product, data analytics related to performance and benchmarking and advise the Customer on best practices, as well as the status of realizing the full value of the Banking solutions. Actively advocate on behalf of the Customer with all Banking teams. Closely collaborate with Sales to drive new business with existing Customers, providing insights into the Customer’s business goals, pain points, and initiatives. Identify new stakeholders, decision makers and influencers within the Customer organization and facilitate introductions with the Sales Executive. Own, develop and maintain success plans that focus on our customers’ business goals and objectives and how Bottomline products, solutions and services map and align to drive results and desired outcomes. Leverage and enhance the use of data to monitor , analyze and interpret the depth and breadth of Customer usage and engagement trends, feature adoption and other important Customer health indicators and metrics. Develop a deep and wide product knowledge and demonstrate competency in our customers’ use cases and the Banking product portfolio, keeping pace with releases and becoming certified to test drive our products with our customers . Serve as an effective Customer advocate for future state product direction, bridging the gaps between our c ustomers and the Banking Team, by understanding our customer needs and requirements, quantifying the impact it will have on their business and communicating internally. Demonstrate understanding of our product roadmaps, present them to our customers and use as a basis for updating and maintaining customer journey maps. We aspire to be a trusted innovation partner and as such need to exploit the significant product investments and innovations we are making and articulate how those investments and innovations translate into additional business value for our customers. Connect customers with our product management teams and facilitate enrolment in beta programs, as appropriate . Contribute to our marketing efforts by documenting and sharing stories about business value attainment and customer delight, including the products and solutions leveraged , their use cases and the financial impacts, such as time to realized value, automation, security, etc. Additionally, work with Marketing on targeted messaging and content, such as whitepapers, videos, collateral and other material, as requested . Develop and cultivate strong customer advocates and healthy relationships that will be leveraged for references for our products, solutions and services and will earn the role of a trusted advisor with our customers, in large part through your consultative approach. Collaborate closely with internal stakeholders and partners across sales, marketing, product management, implementation services, operations, support and executive leadership. Understand and be able to articulate our implementation and support methodologies. Build and foster a strong user community and ensure our customers are taking advantage of best practices, white papers, webinars, etc. Defend against any competition to reduce churn risk and work proactively to eliminate that risk altogether. Update Salesforce and other essential business systems in a timely , accurate and complete manner and negotiate opportunities within your assigned portfolio of strategic customers to a successful conclusion on time and as forecasted. If you have the attributes, skills, and experience listed below, we want to hear from you. 1-2+ SaaS Customer Success or Customer Support experience , Banking industry experience preferred. Process orientation, with a keen focus on Customer goal achievement KPI’s. Experience using CRM applications for opportunity management, customer success program reporting, and business intelligence reporting tools. #LI-AD1 We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

About SimpliSafe We’re a high-tech home security company that’s passionate about protecting the life you’ve built. So, we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect. We don’t just want you to work here. We want you to grow and thrive here. We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. What You'll Do We are excited to share that the Customer Loyalty Representative role starts at $21.50 per hour along with the option of a number of exciting benefits! Are you a self-motivated worker that thrives in a competitive atmosphere where true success is knowing that you’ve raised the bar on performance? Do you enjoy working with a highly skilled team of top performers all working towards not just meeting goals, but pushing past them? If you get personal satisfaction for helping people make smart decisions for their home security, being a Customer Retention Consultant is right for you. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in our vaccine record tool, vaccination, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. we will consider accommodation requests. Primary Responsibilities Include Preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls Take and apply feedback from coaches and leaders to continuously improve performance Communicate with exemplary interpersonal skills in the workplace Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical Empathize with customers to convey our high level of care Ability to work well independently and also in a team environment Requires the ability to follow direction and expertly address any customer concerns Collaborate with team members to help reach high level team goals What You’ll Bring 2+ years of proven success in a sales or customer retention role Proven ability to consistently meet and exceed individual metrics Comfortability talking about technical and safety issues Great problem solving skills - to help our customers understand why SimpliSafe is right for them, you need to have a great understanding of the product Proven record of outstanding attendance and timeliness in a structured environment Strong work ethic and the drive to contribute to company goals Clear and effective phone communication skills to ensure all customer issues are resolved Ability to work independently and in a team setting Ability to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eager for continuous improvement Strong commitment to customer happiness and satisfaction Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS. What Values You’ll Share Customer Obsessed- Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. Aim High- Always challenging ourselves and others to raise the bar. No Ego- Maintaining a “no job too small” attitude, and an open, inclusive and humble style. One Team- Taking a highly collaborative approach to achieving success. Lift As We Climb- Investing in developing others and helping others around us succeed. Lean & Nimble- Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here ) Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target hourly pay rate for this role is $21.50. This target hourly rate represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target hourly pay rate and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here . We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com .

About Harry’s Harry’s is a men’s grooming brand that offers high quality shave, body, hair, and skin care products at an exceptional value. Launched in 2013, Harry’s redefined the shaving experience and helped pioneer the earliest era of direct to consumer in the process. Since then, the brand has become the #2 shave brand globally and expanded to offer products for every step in its customer’s routine. Harry’s is also on a mission to ensure guys have access to quality mental health care. To date, the brand has helped connect over 2 million men to quality mental health resources. Harry’s is part of Mammoth Brands, the modern CPG company behind category-leading brands Harry’s, Flamingo, Lume, Mando, and Coterie. Driven by a mission to “Create Things People Like More,” the company is creating a new model—and home—for brands, founders, and talent looking to solve unmet needs, improve peoples’ lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date. About the Team The Customer Supply Chain (CSC) team sits within the broader Supply Chain organization and is directly embedded with our Retail partners. As part of Mammoth Brands, we support the end-to-end execution of Harry’s, Flamingo, Lume, and Mando across key retailers. As the Sr Manager for Walmart, you will own retail operations, forecasting, replenishment, and in-store execution from shelf to supply node. You will be accountable for ensuring best-in-class availability, in-stocks, OTIF performance, and flawless execution for Walmart’s omni-channel business. While this role is primarily Walmart-focused, there may be periodic support across other retailers depending on business needs. About the Role We’re seeking an analytical, collaborative, and execution-obsessed Customer Supply Chain Manager to lead end-to-end supply chain operations for Walmart. This is a high-impact, customer-facing role responsible for CPFR, operational performance management, chargeback mitigation, and partnership with Walmart’s replenishment and supply chain teams. You will work cross-functionally with Commercial leaders, Demand Planning, Supply Planning, Operations, Finance, and third-party partners to ensure products flow seamlessly through Walmart’s supply chain and onto shelves and digital carts. This role requires strong problem-solving, prioritization, and the ability to convert data into actionable insights and proactive recommendations. We’re looking for a strategic thinker who can also roll up their sleeves, move quickly, and manage both day-to-day operations and long-term improvements. What You’ll Accomplish End-to-End Forecasting, Replenishment & CPFR Lead Walmart forecasting & replenishment across all Mammoth Brands (Harry’s, Flamingo, Lume, Mando). Manage weekly CPFR processes, ensuring accurate internal inputs and alignment with Walmart’s Supply Plan. Conduct weekly replenishment analyses to monitor store inventory health, supply flow, and demand shifts. Own Event Management forecasting (promotions, resets, modular changes), new item launches, and end-of-life transitions. Identify risks and opportunities related to in-stocks, waste, overstocks, and seasonal dynamics. Retail Operations Leadership Serve as the go-to expert on Walmart operational processes including fulfillment, warehousing, transportation, in-store operations, modular execution, allowances, and chargebacks. Own OTIF and operational KPI tracking for Walmart; analyze root causes and lead corrective actions. Manage chargeback mitigation and recovery through cross-functional collaboration and retailer insights. Coordinate with Store Operations partners to identify and drive improvements in on-shelf execution. Customer Relationship Management Act as the primary point of contact for Walmart Replenishment Managers and Walmart Supply Chain stakeholders. Translate large, complex datasets and Walmart insights into clear recommendations that drive shared growth. Build and maintain strong relationships with internal and external partners, including 3PLs, HQ brokers, and Walmart’s supply chain & replenishment teams. Strategic Planning & Continuous Improvement Serve as a key input in our commercial forecast with Demand Planning and Commercial teams. Identify gaps in current operational processes and build strategic roadmaps for improvement.Support and/or lead cross-functional projects that drive operational efficiency and demand/supply alignment. Share & apply best practices across channels and retailers when appropriate. Tools, Reporting & Analytics Develop and maintain reporting, dashboards, and operational scorecards tied to KPI performance (e.g., OTIF, in-stocks, weeks of supply, supply plan accuracy). Leverage external Walmart systems as well as internal ERP tools, including: Retail Link, Luminate, DSS, Nova, Item 360, Aspen, SupplierOne, Scintilla, SPS Commerce, SAP Use data to generate insights on inventory flow, supply disruptions, and customer-facing performance. What Success Looks Like Walmart in-stock and OTIF performance consistently at or above target. Clear, proactive forecasting and replenishment recommendations that improve Supply Plan accuracy. Strong, trusted working relationships with Walmart Replenishment Managers and internal cross-functional teams. Reduction in chargebacks through root-cause identification and improved execution. Streamlined reporting and planning tools that elevate visibility and decision-making. Demonstrated ability to manage both daily operations and long-term strategic projects. This Should Describe You 5+ years of experience in retail operations, customer supply chain, supply chain management, or retail sales. Strong understanding of Walmart tools & resources (Luminate, Retail Link, Nova, Item 360, Aspen, SupplierOne, Scintilla). Deep knowledge of forecasting & replenishment, demand/supply planning, store operations, inventory management, and logistics. Skilled at managing large datasets and using Excel, analytics tools, and/or AI tools to uncover insights. Highly organized project manager with the ability to prioritize and lead through ambiguity. Strong communicator capable of translating complex analytics into simple operational actions. Comfortable collaborating across teams—Demand Planning, Sales, Supply Planning, Operations, Finance—and with external partners. Self-starter who thrives in a fast-paced environment and can balance strategic thinking with hands-on execution. Here’s Who You’ll Work With Reporting Structure You will report directly to our Sr Director, Customer Supply Chain within the broader Mammoth Brands Supply Chain organization. You will work in close partnership with the Walmart Commercial (Sales) team , with a dotted line to our Head of Walmart, supporting joint business planning, forecasting inputs, and operational execution. Cross-Functional Partners You will collaborate daily with teams across Mammoth Brands, including: Demand Planning – alignment on Supply Plan inputs, event management, forecast accuracy, and IBP. Supply Planning & Operations – ensuring capacity, production, transportation, and fulfillment readiness for Walmart. Commercial / Sales – aligning on business priorities, revenue drivers, and item-level strategies for Harry’s, Flamingo, Lume, and Mando. Finance – supporting inventory health, demand assumptions, and chargeback reconciliation. 3PLs & Transportation Teams – supporting flow-of-goods, shipment accuracy, and root-cause resolution for operational issues. External Partners This is a external-facing role. You will work directly with: Walmart Replenishment Managers – serving as their primary operational contact and strategic replenishment partner. Walmart Supply Chain & Merchant Support Teams – collaborating on inventory flow, modular changes, event readiness, and operational troubleshooting. 3rd Party Store Operations Partners – ensuring seamless communication, field execution, and compliance with Walmart operational expectations. Logistics & Retail Technology Partners – supporting inventory visibility, data pipelines, and supply chain performance tools. Benefits and perks Medical, dental, and vision coverage 401k match Equity in Mammoth Brands Flexible time off and working hours Wellness and L&D stipends 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop Free products from all of our brands The Mammoth Brands working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can’t forget the free products and the opportunity to have some meetings without Zoom! We can’t quantify all of the intangible things we think you’ll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $118,000-$147,500 , but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience. Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn more about us on our company page . Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. T his is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays . About Your Skills Product Management: You excel at overseeing the planning, development, launch, and lifecycle management of products, ensuring they meet market needs and align with business strategy while driving measurable outcomes for customers. Innovation: You demonstrate the ability to generate and implement creative solutions, leverage emerging technologies, and drive continuous improvement initiatives that enhance customer success outcomes and business value. Customer Experience (CX): You have a deep understanding of how to enhance consumer satisfaction by managing and optimizing customer interactions throughout all stages of their journey, creating positive experiences that drive retention and growth. Customer Relationship Management (CRM): You are skilled at managing customer interactions, analyzing behavioral data, and utilizing various communication channels to enhance satisfaction, drive engagement, and support revenue growth. Customer Engagement: You excel at building meaningful interactions with customers through multiple touchpoints, fostering long-term relationships that encourage loyalty, advocacy, and sustained success with our platform. Business Systems: You understand how to work with business systems teams to design, implement, and optimize systems and processes that support organizational efficiency, enable scalable operations, and facilitate data-driven decision making across business functions. About This Role As a Digital Customer Success Product Manager, you will drive the development and optimization of digital products and experiences that enhance customer success outcomes. You will work at the intersection of product strategy and customer success, leveraging data insights to build scalable solutions that help customers achieve their goals while contributing to business growth. This role requires a deep understanding of customer needs, product development processes, and success metrics to create impactful digital experiences that drive customer satisfaction and retention. What You'll Be Doing Partner with customer success teams to identify pain points and opportunities for digital product improvements that enhance customer outcomes Develop and execute product roadmaps for digital customer success tools, features, and experiences based on customer feedback and data analysis Collaborate with engineering, design, and data teams to build and optimize digital touchpoints that drive customer engagement and success Analyze customer behavior data and success metrics to inform product decisions and measure the impact of digital initiatives Work cross-functionally with marketing, sales, and customer success teams to align product strategy with customer journey and business objectives Define and track key performance indicators for digital customer success products, ensuring alignment with customer and business goals Drive innovation by identifying emerging technologies and methodologies that can enhance customer success capabilities and outcomes Design and optimize business systems and processes that support scalable customer success operations and data-driven insights What You'll Have Proven experience in product management, customer success, or digital experience with a focus on customer-facing digital products or digital customer success initiatives Strong analytical skills with experience using data to drive product decisions and measure customer success outcomes Experience working with cross-functional teams including engineering, design, customer success, and marketing Demonstrated ability to translate customer needs and feedback into actionable product requirements and roadmaps Familiarity with customer success metrics, methodologies, and best practices for driving customer engagement and retention Experience with CRM platforms, customer data analysis, and digital customer engagement tools Strong communication and collaboration skills with the ability to influence stakeholders and align teams around shared goals Track record of launching and iterating on digital products that drive measurable improvements in customer satisfaction and business results Experience implementing innovative solutions and emerging technologies to solve complex customer success challenges Understanding of business systems design and process optimization to support scalable customer success operations At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity and a bonus. Hiring Compensation Range $130,000 — $162,000 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits , Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice .

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn more about us on our company page . Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays . About Your Skills Consultative customer service: You excel at diagnosing customer needs and blockers, providing appropriate solutions, and driving toward mutual accountability for action that enhances overall engagement and value. You think critically as you prepare for every call and are quick on your feet live. You meet customers where they are to demonstrate success in terms they value, can coach toward ROI and business impact, helping customers realize the full potential of their investment in Udemy's learning solutions. Revenue protection: You are passionate about enhancing customer satisfaction and success with products and services to reduce churn and increase expansion opportunities. You have sharp business acumen and are consistently great at proactively identifying risks and opportunities. You are acutely aware of the relationship between successfully leading customers toward their desired learning objectives and revenue outcomes. Tech-forward, systems-minded: You don’t limit your thinking to how to deliver outcomes for customers via conversation; you also lean into innovative, technical solutions to help scale success. You gravitate toward AI, scalable systems, processes, and self-serve solutions to support customer outcomes. Data-driven: Whether you’re preparing for a customer value review or building out a playbook that can impact thousands of customers, data is at the center of shaping how you learn about customers, how you make recommendations for what happens next, and how you prove impact. About This Role As a Customer Success Manager for our Pooled customer service segment, you will be responsible for executing consultative sessions that drive engagement, prove value, and protect revenue. In our inaugural year for a Pooled service model, you will have the opportunity to design, test, and iterate with leadership. This role offers access to work with diverse customers across various industries and countries in North America, helping Udemy deliver learning outcomes and business impact through our platform. You will play a critical role in driving customer retention, expansion, and advocacy within the region. What You'll Be Doing • Execute on engagement sessions and support our North America customers, ensuring they derive concrete value from every touchpoint with us in support of their learning and business outcomes • Ensure that we are looking around corners to mitigate risk and identify opportunities with each customer interaction • Collaborate effectively with cross-functional teams such as Sales, Renewals, and Support to drive revenue outcomes and improve the customer experience • Work with leaders in support of our digital and programmatic strategies. You will pattern match and make recommendations for how we iterate on key milestone meeting offerings, and design playbooks for the broader Pooled Customer Success team. • Analyze customer usage data and engagement metrics to proactively identify at-risk accounts and expansion opportunities. • Advocate for customer needs internally and provide feedback to Product What You'll Have • 3+ years of experience in customer success, account management, or client-facing roles, preferably in SaaS or technology • Proven ability to deliver value to customers in consultative settings and work through ambiguity and/or absence of robust client information • Strong analytical skills with experience using data to drive decisions and identify trends, and recommend and execute on scalable solutions • Experience with CRM systems and customer success platforms • Strong communication and presentation skills, both written and verbal • Consistent discipline around data hygiene and documentation of customer interactions • Results-oriented mindset with a track record of meeting or exceeding customer success metrics At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity and a bonus. Hiring Compensation Range $70,000 — $87,000 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits , Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice .