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Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn more about us on our company page . Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. T his is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays . About Your Skills Product Management: You excel at overseeing the planning, development, launch, and lifecycle management of products, ensuring they meet market needs and align with business strategy while driving measurable outcomes for customers. Innovation: You demonstrate the ability to generate and implement creative solutions, leverage emerging technologies, and drive continuous improvement initiatives that enhance customer success outcomes and business value. Customer Experience (CX): You have a deep understanding of how to enhance consumer satisfaction by managing and optimizing customer interactions throughout all stages of their journey, creating positive experiences that drive retention and growth. Customer Relationship Management (CRM): You are skilled at managing customer interactions, analyzing behavioral data, and utilizing various communication channels to enhance satisfaction, drive engagement, and support revenue growth. Customer Engagement: You excel at building meaningful interactions with customers through multiple touchpoints, fostering long-term relationships that encourage loyalty, advocacy, and sustained success with our platform. Business Systems: You understand how to work with business systems teams to design, implement, and optimize systems and processes that support organizational efficiency, enable scalable operations, and facilitate data-driven decision making across business functions. About This Role As a Digital Customer Success Product Manager, you will drive the development and optimization of digital products and experiences that enhance customer success outcomes. You will work at the intersection of product strategy and customer success, leveraging data insights to build scalable solutions that help customers achieve their goals while contributing to business growth. This role requires a deep understanding of customer needs, product development processes, and success metrics to create impactful digital experiences that drive customer satisfaction and retention. What You'll Be Doing Partner with customer success teams to identify pain points and opportunities for digital product improvements that enhance customer outcomes Develop and execute product roadmaps for digital customer success tools, features, and experiences based on customer feedback and data analysis Collaborate with engineering, design, and data teams to build and optimize digital touchpoints that drive customer engagement and success Analyze customer behavior data and success metrics to inform product decisions and measure the impact of digital initiatives Work cross-functionally with marketing, sales, and customer success teams to align product strategy with customer journey and business objectives Define and track key performance indicators for digital customer success products, ensuring alignment with customer and business goals Drive innovation by identifying emerging technologies and methodologies that can enhance customer success capabilities and outcomes Design and optimize business systems and processes that support scalable customer success operations and data-driven insights What You'll Have Proven experience in product management, customer success, or digital experience with a focus on customer-facing digital products or digital customer success initiatives Strong analytical skills with experience using data to drive product decisions and measure customer success outcomes Experience working with cross-functional teams including engineering, design, customer success, and marketing Demonstrated ability to translate customer needs and feedback into actionable product requirements and roadmaps Familiarity with customer success metrics, methodologies, and best practices for driving customer engagement and retention Experience with CRM platforms, customer data analysis, and digital customer engagement tools Strong communication and collaboration skills with the ability to influence stakeholders and align teams around shared goals Track record of launching and iterating on digital products that drive measurable improvements in customer satisfaction and business results Experience implementing innovative solutions and emerging technologies to solve complex customer success challenges Understanding of business systems design and process optimization to support scalable customer success operations At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity and a bonus. Hiring Compensation Range $130,000 — $162,000 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits , Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice .

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn more about us on our company page . Where we Work Udemy is headquartered in San Francisco with other global offices in Australia, India, Ireland, Mexico, Türkiye and other US locations (Denver and Austin). This is an in-office position, requiring three days a week (Tuesday, Wednesday, Thursday) in the office and flexibility on Mondays and Fridays . About your Skills Critical Thinking- Your curiosity drives you to uncover core issues, enabling you to provide true solutions rather than surface-level fixes. You analyze and evaluate information objectively, consider multiple perspectives, and make reasoned judgments, demonstrating adaptability and a growth mindset in the face of change. Problem-solving- Your problem-solving prowess is evident in your ability to tackle challenges head-on. You don't shy away from obstacles; instead, you deconstruct them into manageable parts and methodically develop effective solutions. Your analytical nature allows you to navigate complexity with ease, ensuring that every problem is met with a well-considered response. Strategic Planning- Your strategic planning skills are a testament to your foresight and organizational acumen. You excel in crafting detailed plans and roadmaps that align with organizational objectives. By anticipating future trends and potential hurdles, you ensure that your strategies are not only aligned with the overall vision but are also adaptable to changing circumstances. Leadership- Your leadership capabilities shine through in your ability to inspire and motivate those around you. You foster a collaborative environment where teamwork thrives, and you align your team towards a shared strategic vision. Your influence extends beyond direction; you cultivate an atmosphere of trust and mutual respect, driving collective success. Business Acumen- Your business acumen reflects a deep understanding of how companies operate and thrive. You possess an intricate knowledge of financial, operational, and marketing aspects, allowing you to make informed decisions that drive success. Your awareness of market trends and the competitive landscape positions you as a strategic thinker who navigates the business environment with confidence. About this role We are looking for an Enterprise Customer Success Manager to partner with our mid sized business customers post-sale to drive adoption and ensure customer growth and retention. As an Enterprise Customer Success Manager, you will work closely with customers to execute learning strategies and drive product adoption to help our customers achieve their most important business outcomes. Managing a portfolio of up to 30 accounts, you’ll provide high-touch support to your largest customers and focus on improving account health and mitigation risk across your book of business. What you'll be doing: Manage a portfolio of up to 30 accounts with a mix of high-touch and digital touch across your book of business. Launch and train new customers, ensuring smooth onboarding and platform adoption. Create and implement internal promotion programs within customer organizations to drive awareness and usage. Build and maintain executive-level relationships as a trusted advisor. Provide expert consultation and work with customers to develop their internal learning strategy to achieve their customers’ most important business outcomes. Identify expansion opportunities and risk across your accounts to ensure high retention rates. What you’ll have 4-5+ years of B2B SaaS customer success, account management, consulting and/or sales experience Experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts Experience working with HR/L&D customers would be a plus, but not required Ability to travel up to 30% to facilitate in-person Partnership Planning Workshops, Executive Business Reviews, strategic planning meetings, or customer events. Posting Date: February 10th, 2025 Application Window: We anticipate the application window will be open until February 27th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity. Hiring Compensation Range $88,400 — $110,500 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits , Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice .

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn more about us on our company page . Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays . About Your Skills Consultative customer service: You excel at diagnosing customer needs and blockers, providing appropriate solutions, and driving toward mutual accountability for action that enhances overall engagement and value. You think critically as you prepare for every call and are quick on your feet live. You meet customers where they are to demonstrate success in terms they value, can coach toward ROI and business impact, helping customers realize the full potential of their investment in Udemy's learning solutions. Revenue protection: You are passionate about enhancing customer satisfaction and success with products and services to reduce churn and increase expansion opportunities. You have sharp business acumen and are consistently great at proactively identifying risks and opportunities. You are acutely aware of the relationship between successfully leading customers toward their desired learning objectives and revenue outcomes. Tech-forward, systems-minded: You don’t limit your thinking to how to deliver outcomes for customers via conversation; you also lean into innovative, technical solutions to help scale success. You gravitate toward AI, scalable systems, processes, and self-serve solutions to support customer outcomes. Data-driven: Whether you’re preparing for a customer value review or building out a playbook that can impact thousands of customers, data is at the center of shaping how you learn about customers, how you make recommendations for what happens next, and how you prove impact. About This Role As a Customer Success Manager for our Pooled customer service segment, you will be responsible for executing consultative sessions that drive engagement, prove value, and protect revenue. In our inaugural year for a Pooled service model, you will have the opportunity to design, test, and iterate with leadership. This role offers access to work with diverse customers across various industries and countries in North America, helping Udemy deliver learning outcomes and business impact through our platform. You will play a critical role in driving customer retention, expansion, and advocacy within the region. What You'll Be Doing • Execute on engagement sessions and support our North America customers, ensuring they derive concrete value from every touchpoint with us in support of their learning and business outcomes • Ensure that we are looking around corners to mitigate risk and identify opportunities with each customer interaction • Collaborate effectively with cross-functional teams such as Sales, Renewals, and Support to drive revenue outcomes and improve the customer experience • Work with leaders in support of our digital and programmatic strategies. You will pattern match and make recommendations for how we iterate on key milestone meeting offerings, and design playbooks for the broader Pooled Customer Success team. • Analyze customer usage data and engagement metrics to proactively identify at-risk accounts and expansion opportunities. • Advocate for customer needs internally and provide feedback to Product What You'll Have • 3+ years of experience in customer success, account management, or client-facing roles, preferably in SaaS or technology • Proven ability to deliver value to customers in consultative settings and work through ambiguity and/or absence of robust client information • Strong analytical skills with experience using data to drive decisions and identify trends, and recommend and execute on scalable solutions • Experience with CRM systems and customer success platforms • Strong communication and presentation skills, both written and verbal • Consistent discipline around data hygiene and documentation of customer interactions • Results-oriented mindset with a track record of meeting or exceeding customer success metrics At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity and a bonus. Hiring Compensation Range $70,000 — $87,000 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits , Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice .