Customer Service & Client Care Coordinator

Paul Davis RestorationBerlin, Connecticut

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Responsive recruiter

Benefits:

Paid time off
401(k)
401(k) matching
Free uniforms

Paul Davis Restoration of Central ConnecticutNOTE: To start with your application process, kindly fill-out the Culture Index survey link provided, which will only take 10-15 minutes to complete: https://go.cultureindex.com/p/IsCUW9waqLGGDo you want to make an impact in your community while working in a dynamic and growing industry? At Paul Davis Restoration, we help homeowners and businesses recover after property damage caused by water, fire, mold, and storms. Our team is committed to delivering world-class service when people need it most.

We are looking for a Customer Service & Client Care Coordinator to join our team. This role is often the first point of contact for customers experiencing property damage, and focuses heavily on answering incoming calls, helping homeowners understand the restoration process, and ensuring they feel supported throughout their project.

This position plays an important role in helping guide customers through what is often a stressful situation while keeping projects organized and moving forward.

Position OverviewThe Customer Service & Client Care Coordinator serves as a liaison between customers, field teams, and office staff. This person helps ensure that customers receive clear communication, jobs are properly documented, and appointments are scheduled efficiently.

Success in this role requires someone who is organized, compassionate, and an excellent communicator on the phone.

Key ResponsibilitiesCustomer Communication

Answer incoming calls from homeowners experiencing property damage
Complete intake for new losses and gather necessary information
Help customers understand the restoration and insurance process
Maintain communication with customers throughout the project
Follow up with customers to ensure questions are answered and needs are met

Scheduling & Coordination

Schedule inspections and service appointments
Coordinate communication between customers and field staff
Assist with dispatching crews and scheduling work
Support the team with daily job updates and information

Job Documentation

Create and maintain job files and documentation
Enter job notes and maintain accurate records
Monitor schedules and ensure documentation is complete

Basic Requirements

High School Diploma or equivalent
Customer Service Experience
Strong phone and communication skills
Highly organized with the ability to prioritize tasks
Proficiency with Microsoft Office
Ability to work independently and as part of a team

Hours

Full time
Monday through Friday 8am – 5pm
Based at Paul Davis office
Occasional after-hours availability may be required during emergency situations.

Why Join Paul Davis?

Meaningful work helping people recover from unexpected property damage
Supportive team environment
Opportunities for professional growth
Competitive compensation based on experience

If you enjoy helping people, communicating clearly, and being part of a team that makes a difference, we would love to hear from you.

Paul Davis Restoration is an Equal Opportunity Employer and proudly supports Veterans.

Compensation: $18.00 - $22.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results

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FAQs About Customer Service & Client Care Coordinator Jobs at Paul Davis Restoration

What is the work location for this position at Paul Davis Restoration?

This job at Paul Davis Restoration is located in Berlin, Connecticut, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Paul Davis Restoration?

Candidates can expect pay range between $18–$22 for this role.

What employment applies to this position at Paul Davis Restoration?

Paul Davis Restoration lists this role as a Full-time position.

What experience level is required for this role at Paul Davis Restoration?

Paul Davis Restoration is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Paul Davis Restoration?

You can apply for this role at Paul Davis Restoration either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.