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Cardless logo
CardlessSan Francisco, California

$125,000 - $190,000 / year

At Cardless, we’re building a credit card and loyalty platform that consumer businesses use to engage their customers. We’ve launched 14 credit cards, including for Coinbase, Alibaba, and Qatar Airways. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card features natively into their products. We value curiosity, humility, and intensity — we move fast and take ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We're headquartered in San Francisco, and have raised about $90M in equity funding from top venture capital firms and angels. The Job We’re looking for a versatile, senior-level support professional to help us build and scale our customer support function from the ground up. This person will bridge frontline support, operations, and cross-functional collaboration — ensuring we resolve complex cases, empower our agents, and turn customer insights into business impact. Reporting to our Head of Customer Experience, you'll handle today's operations while building tomorrow's scalable solutions. This is the perfect opportunity for someone who indexes on impact and wants to be a part of a fast-growing fintech company. You'll advocate for our customers while working cross-functionally with engineering, product, and compliance teams. If you're insatiably curious, love getting your hands dirty with the day-to-day work, and want to build the support function that powers the next generation of credit cards, this role is for you. Responsibilities: Escalation & Case Management Handle complex cases with financial, legal, or regulatory implications. Act as SME for frontline escalations. Work cross-functionally with Engineering, Product, Fraud, and Compliance to resolve customer issues. Support Operations & Enablement Work seamlessly with blended internal and external BPO teams to get these done. Document permanent fixes and update our knowledge base. Create and maintain SOPs and internal documentation to empower frontline employees to solve increasingly complex issues. Provide feedback loops to improve training and escalation efficiency. Customer Insights & Continuous Improvement Aggregate feedback from customer tickets and CSAT surveys. Analyze trends in complaints/issues and escalate patterns to Product/Compliance. Publish external FAQs and Help Center articles. Requirements: 3+ years of experience in customer service, operations, CX or a similar cross-functional role. Track record of building scalable support processes in fast-paced environments while doing the manual work in the meantime. Experience working with blended internal and external BPO teams. Superb customer service skills and customer empathy, with a history of working in environments where the voice of the customer is valued. Process-minded — you're a documenter, trainer, system builder. Strong analytical skills with the ability to dig into data and derive insights. Exceptional project and time management capabilities — you can juggle multiple complex initiatives without getting overwhelmed. Technical aptitude — you don't need to code, but you should be comfortable working with engineers and bridging technical and non-technical teams. Bias toward action — you'd rather try something and iterate than wait for perfection. Excellent communication skills — you can explain complex concepts to diverse audiences. Experience in fintech, payments, or financial services is a plus but not required. This role has an annual starting salary range of $125k - $190k + equity + benefits (see below). Actual compensation is influenced by a wide array of factors, including but not limited to skills, experience, and specific work location. Benefits We're headquartered in San Francisco, CA, with a beautiful office in the Mission District. We're proud to offer our team excellent benefits: 💸 Meaningful Start-up equity 🏥 100% health, vision & dental primary coverage ➕ 75% health, vision & dental dependent coverage 🍱 Catered lunches 🚎 $250/month Commuter benefit 👶 Parental leave ✈️ Team building events & happy hours 🌴 Flexible PTO with a minimum of 15 days off per year 🖥️ Apple equipment 💸 401k plan Location We're headquartered in San Francisco, CA, with a beautiful office in the Mission District (near Dolores Park). We welcome employees who want to work from this office; we offer additional benefits to those who do (see below), and relocation assistance to those who'd like to. We regularly bring our team together for offsites & trips, about every 2 months, both for fun and for work. We cover all travel & lodging in these cases.

Posted 1 day ago

Queensboro Toyota logo
Queensboro ToyotaQueens, New York
Since opening in 1967, Queensboro Toyota has become a reputable dealership in Woodside, NY and serves the surrounding areas of Brooklyn, Manhattan, and Queens. We are always looking for hard-working, motivated individuals to join our team! If you're looking to join a comfortable and friendly work environment, as well as grow within the automotive industry, we would love for you to apply today! See for yourself why Queensboro Toyota is the best place to work! What We Offer: Medical/Dental Insurance 401K Paid vacation Paid training Excellent culture Relaxed atmosphere Located near public transit Responsibilities: Answer on line customer inquiries demonstrating product prowess and understanding of consumer needs Provide excellent customer service Introducer to dealership and Toyota brand Provide added value to shopping experience Qualifications: At least one previous role based in strong customer service experience Team player attitude Prompt and courteous Enthusiastic personality Must have strong computer skills Willing to submit to a pre-employment background check & drug screen

Posted 30+ days ago

Nothing Bundt Cakes logo
Nothing Bundt CakesHouston, Texas

$12 - $15 / hour

Benefits: Bonus based on performance Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Be sure you are applying to work at this location: Nothing Bundt Cakes - Houston-Northwest, 10123 Louetta Rd, STE 100, Houston, TX 77070 At Nothing Bundt Cakes , customer services representatives work with our guests to create Joy! Customer Service Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.Job Type: Part time, Full timePay: $12.00 - $14.50 per hour Job Perks!! BonusesFlexible work scheduleJoyful work environmentCake discounts. Yummm! Meals during busy timesClosed 8 Major holidays during the yearEarly close on several other holidays Schedule: Day shiftMonday to FridayWeekend availability But it gets even better: Enjoy your evenings: We close earlier than most food service jobs.You get paid while being trained on site to provide excellent guest service.You get paid while being trained on site to become expert crafter.We’re keeping it casual. T-shirts and sneakers are where it’s at!We encourage students to join us, you need to be 18 years.It smells great in here, all the time, and you will too!This job is fun. It’s literally a piece of cake!This is a great place to make new friends!Those willing to stretch will grow their career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $12.00 - $14.50 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

Path Arc logo
Path ArcValle Vista, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 30+ days ago

M logo
Morphius CorpRedlands, CA
MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.  What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California. What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success. The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly. Requirements for consideration: -Flexible hours - Fluent in English (Bilingual in any language is a plus but not required)   Benefits Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS – Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members Powered by JazzHR

Posted 30+ days ago

M logo
Morphius CorpBanning, CA
MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth. What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California. What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success. The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly. Requirements for consideration: -Flexible hours - Fluent in English (Bilingual in any language is a plus but not required) Benefits Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS – Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members Powered by JazzHR

Posted 30+ days ago

Hy-Vee logo
Hy-VeeMadison, Wisconsin
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you: None Primary Duties and Responsibilities Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loadingor unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail. Processes Western Union orders. Processes Western Union orders. Sells money orders, cashes payroll, personal, ADC, and social security checks. Sells hunting and fishing licenses. Breaks down and puts money in utility drawers. Signs on postal department, breaks down, and turns off postal register. Processes paid outs. Sends faxes for customers. Counts the days’ coupons. Processes refunds for customers and department approved refunds. Answers the telephone for the store using appropriate telephone techniques. Utilizes the intercom system for paging, etc. using appropriate procedures. Removes trash in a timely manner. Maintains strict adherence to department and company guidelines related to personal hygiene and dress Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities Signs on and off lottery machines. Assists customers with dry cleaning where applicable. Assists customers at the registers where necessary. Sells and redeems lottery tickets. Processes bottle refunds. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages. Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction Education and Experience High school or equivalent experience and over six months up to one year of similar or related work experience. Physical Requirements Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently. Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision. The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing. Working Conditions This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure. Equipment Used to Perform Job Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom. Contacts Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Posted 3 days ago

C logo
Chop Chop RiceAmarillo, Texas

$11 - $13 / hour

Benefits: Employee discounts Flexible schedule Opportunity for advancement JOB DESCRIPTION Objective Provide exceptional customer service. Greet all guests happily and enthusiastically. Make sure all orders are rung up correctly. Ensure that the guest is being properly directed. Qualifications Customer service minded, aggressive, professional employee. Must have strong organization and multi tasking skills. Must have extensive knowledge of the menu. Must be teamwork oriented. Responsibilities Greet every guest as they come in, thank every guest as the leave Take orders accurately, repeating all orders back to the guest. Accountable for all monies in your assigned drawer. Suggestively sell add-ons with every order. Direct the guests after their transaction is complete. Keep cashier area clean and organized at all times. Stock straws, lids, napkins, and sugar packets. Keep drink station wiped down Keep counters clean at all times. Compensation: $11.00 - $13.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. “Simple. Fresh. Fast.” is not just a marketing slogan – it’s our promise. Whether you dine-in, carry out, or take delivery, we want to provide you with the best food, the best experience, and the best value in fast, casual, Japanese-inspired, Asian cuisine.

Posted 30+ days ago

Hy-Vee logo
Hy-VeeCanton, MI

$15 - $19 / hour

Additional Considerations (if any): At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Customer Service Department: Grocery FLSA: Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you: None Primary Duties and Responsibilities Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail. Processes Western Union orders. Processes Western Union orders. Sells money orders, cashes payroll, personal, ADC, and social security checks. Sells hunting and fishing licenses. Breaks down and puts money in utility drawers. Signs on postal department, breaks down, and turns off postal register. Processes paid outs. Sends faxes for customers. Counts the days' coupons. Processes refunds for customers and department approved refunds. Answers the telephone for the store using appropriate telephone techniques. Utilizes the intercom system for paging, etc. using appropriate procedures. Removes trash in a timely manner. Maintains strict adherence to department and company guidelines related to personal hygiene and dress Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities Signs on and off lottery machines. Assists customers with dry cleaning where applicable. Assists customers at the registers where necessary. Sells and redeems lottery tickets. Processes bottle refunds. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages. Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction Education and Experience High school or equivalent experience and over six months up to one year of similar or related work experience. Physical Requirements Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently. Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision. The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing. Working Conditions This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure. Equipment Used to Perform Job Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom. Contacts Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies. The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience. For information on company benefits visit Benefits | Hy-Vee. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Posted 1 week ago

Merry Maids logo
Merry MaidsFern Park, FL

$12 - $14 / hour

Immediate Opening for a Full Time Office Assistant/ Customer Experience Coordinator Turn your 2 years of office experience into an amazing opportunity with Merry Maids! Company and Culture Looking for a job that you can balance family life and make a living off of without working nights or Sundays? Are you a people person and love building relationships? Do you have a passion for customer service? Merry Maids in Seminole County is a professional residential cleaning company that gives their clients the gift of time! We are locally owned and family operated and looking to add to our work family with the right individuals. Benefits- what we offer you: Medical, Dental, Vision insurance 401K Paid Time off NO SUNDAYS, NIGHTS, OR HOLIDAYS Position Overview: Provides general facilities administration support which may include data entry, system updates, inventory control, and ensuring client satisfaction. Confirms customer appointments. Creates and updates schedules with new customer information and provide team members with daily appointments/routes. Assistant with new hire paperwork, orientation, and training. Opportunity to meet with clients, identify their cleaning needs, and schedule cleaning services. Responsibilities may include: Completes daily closeout process in the system inputting data for time spent at customer's home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer, and updating accounts payable system with current invoices. Creates and updates schedules with new customer information and provide team members with daily appointments/routes. Schedules sales bids and generates ancillary revenue through additional services such as refrigerator, ovens, and window cleanings and pressure washing. Assists with new hire paperwork, orientation, and training. Assists HR compliance of the branch to include, associate files, I-9s, bulletin board postings, payroll, and annual safety training. Answers phones and directs calls to the appropriate parties. Confirms customer appointments, and client satisfaction on previous appointments. Prepares laundry for the following day. May rarely function as a team member or solo cleaner as needed. May occasionally function as an in-home consultant and conduct quality assurance checks. Education and Experience Requirements High school diploma/general education degree (GED) plus 2 years of customer service required Knowledge, Skills, and Abilities Personal time management and organizational skills Verbal and written communication skills Dependable and adaptable to operate within a fast-paced work environment Ability to drive to customer homes as needed Ability to differentiate between variously colored cleaning products by identifying the color or product name Ability to define specific uses of cleaning products Ability to read and understand cleaning instructions indicated on customized service reports Microsoft Office applications (Word, Outlook, PowerPoint, Excel) Compensation: $12-$14/ hr Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids life! As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team - a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals - including becoming a team captain, trainer, quality assurance supervisor or manager. We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families. Ready to create brighter days for you and our customers?

Posted 30+ days ago

Nothing Bundt Cakes logo
Nothing Bundt CakesHouston, TX

$12 - $15 / hour

Benefits: Bonus based on performance Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Be sure you are applying to work at this location: Nothing Bundt Cakes - Houston-Northwest, 10123 Louetta Rd, STE 100, Houston, TX 77070 At Nothing Bundt Cakes, customer services representatives work with our guests to create Joy! Customer Service Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. Job Type: Part time, Full time Pay: $12.00 - $14.50 per hour Job Perks!! Bonuses Flexible work schedule Joyful work environment Cake discounts. Yummm! Meals during busy times Closed 8 Major holidays during the year Early close on several other holidays Schedule: Day shift Monday to Friday Weekend availability But it gets even better: Enjoy your evenings: We close earlier than most food service jobs. You get paid while being trained on site to provide excellent guest service. You get paid while being trained on site to become expert crafter. We're keeping it casual. T-shirts and sneakers are where it's at! We encourage students to join us, you need to be 18 years. It smells great in here, all the time, and you will too! This job is fun. It's literally a piece of cake! This is a great place to make new friends! Those willing to stretch will grow their career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $12.00 - $14.50 per hour Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 30+ days ago

Hy-Vee logo
Hy-VeeSpringfield, MO

$15 - $19 / hour

Additional Considerations (if any): At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Customer Service Department: Grocery FLSA: Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you: None Primary Duties and Responsibilities Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail. Processes Western Union orders. Processes Western Union orders. Sells money orders, cashes payroll, personal, ADC, and social security checks. Sells hunting and fishing licenses. Breaks down and puts money in utility drawers. Signs on postal department, breaks down, and turns off postal register. Processes paid outs. Sends faxes for customers. Counts the days' coupons. Processes refunds for customers and department approved refunds. Answers the telephone for the store using appropriate telephone techniques. Utilizes the intercom system for paging, etc. using appropriate procedures. Removes trash in a timely manner. Maintains strict adherence to department and company guidelines related to personal hygiene and dress Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities Signs on and off lottery machines. Assists customers with dry cleaning where applicable. Assists customers at the registers where necessary. Sells and redeems lottery tickets. Processes bottle refunds. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages. Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction Education and Experience High school or equivalent experience and over six months up to one year of similar or related work experience. Physical Requirements Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently. Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision. The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing. Working Conditions This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure. Equipment Used to Perform Job Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom. Contacts Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies. The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience. For information on company benefits visit Benefits | Hy-Vee. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Posted 5 days ago

Jack in the Box, Inc. logo
Jack in the Box, Inc.Crescent City, CA
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.

Posted 2 weeks ago

C logo
CbLos Angeles, California
Benefits: 401(k) matching Health insurance Paid time off Job description Shaka Wear is a streetwear brand who is looking for a customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type: Full-time Salary: From $18.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Shift: 8 hour shift Weekly day range: Monday to Friday Work setting: In-person Work Location: In person Compensation: $18.00 per hour

Posted 30+ days ago

Nothing Bundt Cakes logo
Nothing Bundt CakesKaty, Texas

$12 - $15 / hour

Benefits: Bonus based on performance Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Be sure you are applying to work at this location: Nothing Bundt Cakes - Katy, 2717 Commercial Center Blvd, STE E160, Katy, TX 77494 At Nothing Bundt Cakes , customer services representatives work with our guests to create Joy! Customer Service Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.Job Type: Part time, Full timePay: $12.00 - $14.50 per hour Job Perks!! BonusesFlexible work scheduleJoyful work environmentCake discounts. Yummm! Meals during busy timesClosed 8 Major holidays during the yearEarly close on several other holidays Schedule: Day shiftMonday to FridayWeekend availability But it gets even better: Enjoy your evenings: We close earlier than most food service jobs.You get paid while being trained on site to provide excellent guest service.You get paid while being trained on site to become expert crafter.We’re keeping it casual. T-shirts and sneakers are where it’s at!We encourage students to join us, you need to be 18 years.It smells great in here, all the time, and you will too!This job is fun. It’s literally a piece of cake!This is a great place to make new friends!Those willing to stretch will grow their career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $12.00 - $14.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes ® . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Posted 2 days ago

Jackson Hewitt logo
Jackson HewittChicago, Illinois

$17+ / hour

Benefits: Flexible schedule Paid time off About the Role: Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part of a dynamic team that is dedicated to making tax preparation easy and accessible for everyone. Responsibilities: Assist clients with tax-related inquiries and provide clear guidance on services offered. Manage customer interactions through phone, email, and in-person consultations. Ensure a smooth customer experience by addressing concerns and resolving issues promptly. Educate clients about tax preparation processes and related products. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service quality and efficiency. Stay updated on tax laws and company policies to provide accurate information. Promote additional services and products to enhance customer satisfaction. Requirements: High school diploma or equivalent; some college coursework preferred. Previous customer service experience, preferably in a retail or financial setting. Strong communication and interpersonal skills to engage effectively with clients. Ability to handle multiple tasks and work in a fast-paced environment. Proficient in using computer systems and basic software applications. Detail-oriented with strong problem-solving abilities. Positive attitude and a passion for helping others. Availability to work flexible hours during tax season. About Us: Jackson Hewitt has been a trusted name in tax preparation for over 30 years, helping millions of customers maximize their refunds. Our commitment to excellent service and community involvement makes us a preferred employer, where employees thrive in a supportive and rewarding environment. Compensation: $16.50 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.

Posted 3 weeks ago

Premier Rental Purchase logo
Premier Rental PurchaseSnellville, Georgia
General Purpose: Responsible for proper control of rental (lease) accounts to ensure that payments are received on time. Responsible for the proper and timely delivery, relocation, service calls, and retrieval of merchandise. Has thorough knowledge of rental (lease) agreements, merchandise, and customer relations. Expeditiously handles non-renewed accounts. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management. Essential Duties: Responsible for assisting in the maintenance of company Standards of Operation. Maintain accounts on the assigned route to non-renewed percentages that are at or below the company’s weekly close / open standard. Company standard 8.9% overall credit Friday/Saturday with the standard of 13.9% credit on Thursday. Responsible for delivery, retrieval, relocation, and service calls on rented (lease) merchandise. Collects monies from delivery of merchandise and from collection home visits. Provides security of monies while in the field. Maintains rented or leased units by making minor repairs when necessary or if major repairs are needed make sure unit is returned to our service department for repair. When the unit is repaired return the product to the customer’s residence promptly. Reviews DAP to be sure each item, model, and serial numbers match the Rental (lease) Agreement and the product that is being delivered. Answers the phone by the third ring in a pleasant and professional manner. Returned merchandise, including all remotes, manuals, or other accessories, is returned to store stock. Carefully check rental (lease) returns and promptly refurbish to “like new” condition. Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner. Handles customer service issues in a professional and timely manner. Maintain the assigned vehicle in proper working condition and appearance. Maintains proper care and security of inventory during transport. Other Duties: Responsible for cleanliness of the back room and the assigned company vehicle. Responsible for helping receive new merchandise. Additional duties, as time permits include: Take customer order forms for the customers Verify customer order forms Assist in store cleaning Assists the Store Manager and immediate supervisor in obtaining daily, weekly, and monthly goals. Requirements: High school diploma, GED, or equivalent work experience. Must have a valid driver’s license and maintain driving record in compliance with company standards. Must be able to lift and carry loads up to seventy-five (75) pounds Compensation: $15.00 - $18.00 per hour Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today’s world. We offer a program with unique features focused on improving our customers’ lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier’s excellent performance are our core values: Respect, Listen, and Respond Compassion with Accountability Integrity Above All Together We Succeed As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry. I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Posted 30+ days ago

Mr. Handyman logo
Mr. HandymanEaston, Pennsylvania

$16 - $19 / hour

Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Training & development This is front office work that requires extensive customer service interaction on the phone and in our showroom. We strive for 100% customer satisfaction! This position involves extensive use of computers, paperwork, some sales, and juggling multiple office priorities. Mr Handyman is a local residential and commercial General Contractor, with a focus on projects in the size range of a few hours to a few weeks, some examples are bathroom, kitchen and home renovations. We are experiencing an unprecedented demand for our services so we are looking for part time Customer Service Associate with experience and a great attitude! At Mr. Handyman, we do quality work in homes & commercial accounts and need experienced, motivated and organized staff who can work directly with customers to successfully schedule projects and open doors to future projects over the phone. Accordingly, excellent customer communication and independent work skills are also required. What we offer: Competitive part time wages Flexible hours Friendly team working environment Opportunities to advance Sales commission and bonuses Skills/Requirements: Be punctual Be highly organized and detail-oriented Be able to be friendly at all times on the phone Computer experience with Office, Excel, and QuickBooks Must be a self-starter Experience in kitchen and bathroom remodeling is a plus Decorator / showroom experience Outside and inside face to face sales experience is a plus Materials knowledge and handyman experience is a plus Experience within the construction industry a plus Experience with Service Titan software a plus Experience with Kitchen estimates a plus Compensation: $16.00 - $19.00 per hour For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future. Notice Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Posted 4 weeks ago

Maersk logo
MaerskAurora, Colorado

$21+ / hour

About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. --- Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: 21.00 * *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. You must be authorized to work for any employer in the U.S. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

Posted 30+ days ago

D logo
Direct QuoteRochester, NY
Direct Quote is looking for an Customer Service Manager to join our team in our local office. This person will operate as the lead on all critical business accounts.  The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.      The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.    Responsibilities:    Oversee customer account management – Includes developing new business along with negotiating new clients and agreements to maximize profits. Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services. Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.   Requirements:  Bachelor's degree in Business, Sales or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Familiarity with CRM software preferred Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Some travel required for this role Powered by JazzHR

Posted 30+ days ago

Cardless logo

Customer Service

CardlessSan Francisco, California

$125,000 - $190,000 / year

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Job Description

At Cardless, we’re building a credit card and loyalty platform that consumer businesses use to engage their customers. We’ve launched 14 credit cards, including for Coinbase, Alibaba, and Qatar Airways. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card features natively into their products.

We value curiosity, humility, and intensity — we move fast and take ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We're headquartered in San Francisco, and have raised about $90M in equity funding from top venture capital firms and angels.

The Job

We’re looking for a versatile, senior-level support professional to help us build and scale our customer support function from the ground up. This person will bridge frontline support, operations, and cross-functional collaboration — ensuring we resolve complex cases, empower our agents, and turn customer insights into business impact. Reporting to our Head of Customer Experience, you'll handle today's operations while building tomorrow's scalable solutions.

This is the perfect opportunity for someone who indexes on impact and wants to be a part of a fast-growing fintech company. You'll advocate for our customers while working cross-functionally with engineering, product, and compliance teams. If you're insatiably curious, love getting your hands dirty with the day-to-day work, and want to build the support function that powers the next generation of credit cards, this role is for you.

Responsibilities:

Escalation & Case Management

  • Handle complex cases with financial, legal, or regulatory implications.

  • Act as SME for frontline escalations.

  • Work cross-functionally with Engineering, Product, Fraud, and Compliance to resolve customer issues.

Support Operations & Enablement

  • Work seamlessly with blended internal and external BPO teams to get these done.

  • Document permanent fixes and update our knowledge base.

  • Create and maintain SOPs and internal documentation to empower frontline employees to solve increasingly complex issues.

  • Provide feedback loops to improve training and escalation efficiency.

Customer Insights & Continuous Improvement

  • Aggregate feedback from customer tickets and CSAT surveys.

  • Analyze trends in complaints/issues and escalate patterns to Product/Compliance.

  • Publish external FAQs and Help Center articles.

Requirements:

  • 3+ years of experience in customer service, operations, CX or a similar cross-functional role.

  • Track record of building scalable support processes in fast-paced environments while doing the manual work in the meantime.

  • Experience working with blended internal and external BPO teams.

  • Superb customer service skills and customer empathy, with a history of working in environments where the voice of the customer is valued.

  • Process-minded — you're a documenter, trainer, system builder.

  • Strong analytical skills with the ability to dig into data and derive insights.

  • Exceptional project and time management capabilities — you can juggle multiple complex initiatives without getting overwhelmed.

  • Technical aptitude — you don't need to code, but you should be comfortable working with engineers and bridging technical and non-technical teams.

  • Bias toward action — you'd rather try something and iterate than wait for perfection.

  • Excellent communication skills — you can explain complex concepts to diverse audiences.

  • Experience in fintech, payments, or financial services is a plus but not required.

This role has an annual starting salary range of $125k - $190k + equity + benefits (see below). Actual compensation is influenced by a wide array of factors, including but not limited to skills, experience, and specific work location.

Benefits

We're headquartered in San Francisco, CA, with a beautiful office in the Mission District. We're proud to offer our team excellent benefits:

💸 Meaningful Start-up equity

🏥 100% health, vision & dental primary coverage

➕ 75% health, vision & dental dependent coverage

🍱 Catered lunches

🚎 $250/month Commuter benefit

👶 Parental leave

✈️ Team building events & happy hours

🌴 Flexible PTO with a minimum of 15 days off per year

🖥️ Apple equipment

💸 401k plan

Location

We're headquartered in San Francisco, CA, with a beautiful office in the Mission District (near Dolores Park). We welcome employees who want to work from this office; we offer additional benefits to those who do (see below), and relocation assistance to those who'd like to.

We regularly bring our team together for offsites & trips, about every 2 months, both for fun and for work. We cover all travel & lodging in these cases.

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