Customer Service Jobs 2026 (Now Hiring) – Smart Auto Apply

ABOUT US

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.

LOCATION: Corona, CA or Anaheim, CA

SCHEDULE: Must be able to work the following hours:

Monday- Friday 8:00am- 6:00pm 

MAJOR DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.  The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.

Answer 100+ routine and non‐routine customer calls daily.

Communicate with a variety of people across various levels both within the organization.

Develop a strong team work ethic.

Quickly and accurately identify/assess individual needs and take action to satisfy those needs.

Maintains customer records by updating account information.

Resolves service problems by clarifying the customer's complaint; determining the cause

       of the problem; selecting and explaining the best solution to solve the problem; expediting

correction or adjustment; following up to ensure resolution.

Must follow all company rules and procedures.

Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent verbal communication skills

Enjoy providing prompt and timely service to our clients

Must possess strong interpersonal skills

Have excellent customer service skills, and the ability to build and maintain customer relationships

Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment

Must be able to organize and write correspondence and memos in a logical/methodical manner

Ability to apply common sense understanding to carry out detailed written or oral instructions

Excellent computer skills required, including knowledge of various Microsoft Office programs

EDUCATION AND/OR EXPERIENCE

Customer Service Experience a plus

Bilingual Spanish a plus

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities in this position.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.

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